Marla Shannon Corsi

614-***-**** advio7@r.postjobfree.com

Professional Experience

October 2018-Current

OCSEA

Union Benefits Trust Benefits Analyst 1

Updated member's dental and vision information with the vendors

Enrolled and Post COBRA payments for the members

Informed state agencies of members one year anniversary dates

Monitored monthly death claims to ensure member's life insurance payout is correct

Answer phone and emails pertaining to Bargaining Unit Members of the state of Ohio

Travel to state agencies throughout Ohio, training staff on the different benefits offered

Dec 2017- October 2018

Robert Half International

Recruiter for Healthcare team

Made outbound calls to recruit candidates throughout the country, for Fortune 500 healthcare clients

Wrote and posted job opportunities throughout the country on job sites

Performed phone and video interviews of potential job candidates

Interviewed 20-30 candidates per week, with a goal of 15 job placements with these candidates

Reformatted potential candidates resumes before they were sent to the healthcare companies

April 2016 -December 2017

Management and Network Services

Intake Specialist

Verified patient's eligibility benefits for skilled nursing facilities

Took inbound calls

Made outbound calls to insurance companies and skilled nursing facilities throughout the country

January 2008- April 2016

Cori Care,Inc., Columbus, OH

HR/QA Director

Developed job descriptions for staff

Wrote and placed job postings on job recruitment sites

Performed interviews of prospective employees

Preformed employment verification and background checks of new hires

Hired all office and house staff

Oversaw new hire training and onboarding

Tracked and implemented disciplinary actions as written in the company handbook

Verbal warnings

Written warnings

Suspensions

Terminations

Monitored and administered the Drug Free Workplace program

Oversaw company FMLA program

Monitored and coordinated monthly staff training

Monitored Medication logs for our clients

Quality Assurance for current clients/QA reports

Client Interviews/Company Representative

Company Trainer

Created staff schedules for approximately 200 staff

Interfaced with county and state auditors

Monitored and supervised scheduling department

Monitored Overtime for the company

Monitored attendance of approximately 200 staff

Directly supervise office assistants

Performed evaluations

Crisis Intervention

Carry 24/7 on-call phone

Communicated with parents/guardians for our clients

Monitored/Ran agency when owner is absent

Created and monitored all personnel records

Administered healthcare benefits program

Prepared company for all audits

November 2007-2008

Cori Care,Inc., Columbus, OH

Team Coordinator

Manage Home Staff

Interviewed and hired all staff

Disciplinary procedures

Scheduled staff's routine schedules

Held monthly staff meetings

Trained all staff

Company MUI training

ISP training

Held monthly coordination meetings with guardians and OSU Nisonger representatives in regard to behavior plans

Oversight of daily staff interaction with clients

Monitored staff schedules

Performed probationary and yearly staff evaluations

Performed crisis intervention with clients

Carried company 24/7 on-call phone.

Day Habilitation Program Coordinator

Interviewed and hired staff

Managed staff

Coordinated daily transportation of clients to and from the Day Habilitation program

Created and monitored daily documentation for auditing purposes

Ensured day habilitation program met all state guidelines

2007-June 2007

Hand & Hand M.R.D.D. Residential Services, Columbus, OH

Director

Managed Office and Home Staff

Hired and terminated staff

Performed disciplinary procedures

Scheduled staff

Trained staff

Yearly company MUI training

ISP training

Insured state and county certifications were current

Liaison between the organization and county representatives

Communicated with physicians

Created company documents

Medication and nursing forms and books

Financial forms and books

Program Specialist documents

ISP documentation books

Training documentation books

Performed potential client interviews

Performed crisis intervention with clients.

September 1996- March 2007

Brooks Homes Supported Living, Gahanna, OH

Lead Program Coordinator (2005-2007)

Provided training to new hire Program Coordinators

Trained new hires company policies and documentation procedures

Training in company interaction with county board MR/DD and other agencies

Training in staff management procedures

Training in proper organization of client documentation and files

Chair weekly Program Coordination meetings

Facilitation of problem solving as related to on-going coordination of agency services

Interfaced with nurses and scheduler to review company procedures relating to Program Coordinators

Reported concerns or recommendations from the meetings to company Director

Creation of company Program Coordinator training manual

Oversight of company during Director’s absence

Scheduled and coordinated all company quarterly meetings and yearly company picnic

Maintained full Program Coordinator caseload and responsibilities

Program Coordinator (1996-2007)

Supervised 22 staff members in five client houses

Directed monthly staff meetings

Training of staff on Individual Service Plans, behavior plans, and other company documentation

Administration of disciplinary procedures

Reviewed weekly documentation to ensure proper plan implementation

Monthly new hire documentation training

Held monthly coordination meetings with guardians and OSU Nisonger representatives in regard to behavior plans

Oversaw daily staff interaction with clients.

Performed probationary and yearly staff evaluations

Carried company 24/7 on-call phone every seven weeks.

Education and Certifications

Columbus State Community College, Columbus, OH

Associate of Applied Science in Mental Health, Chemical Dependency, Mental Retardation. December 1995

State Certification: Activity Director for Long Term Care. June 1996

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