NUWAID KHAN MBA-VATEL

M GLOBAL EXPERIENCE

SINGAPORE SAUDI ARABIA INDIA U.S.A +966-********* advimr@r.postjobfree.com PROFESSIONAL EXPERIENCE

AIR Event Services - India, INS Communications Pte Ltd – Singapore 069923 March 2020- Till Date P R O J E C T A N D D A T A E X E C U T I V E

( S A L E S & M A R K E T I N G, D A T A, B U D G E T I N G, P R O J E C T D E V E L O P M E N T, P L A N N I N G & E X E C U T I O N ) Joined as a team member of a startup project for INS Communication PTE Ltd a Singapore-based company.

Conducting internet research using tools like LinkedIn, Hoovers, Xing, ZoomInfo & Google.

Managing the key aspects of the projects including data collection, analysis, project delivery, etc.

Analyzing and Interpreting Data & using database software to manage and organize collected information.

Managing thousands of data using MS Excel (Pivot table, H&V- Look UP) including self-quality checks.

Data formatting, manipulation and data hygiene in Excel.

Knowledge of handling Annual Reports (Revenue/Sales, Profit before tax, Profit after tax, shareholder’s equity, share capital, Earnings per share etc. and Management and Board of directors).

Utilizing various search engines to research data about the given entities

Working on a project where we built an extensive network of clients for North America, Asia Pacific and countries across the globe.

Maintained candidates, companies and its executive database for the execution of different projects.

Conducting research and undertaking analysis across a range of industries.

Designing an approach, and methodology and executing projects after understanding the client's requirements. All Assignment Support - Austin, Tx, USA Oct 2018- Till Date E N T R E P R E N E U R A N D C O - F O U N D E R

( S T A R T U P, B R A N D I N G, R E S E A R C H, G L O B A L B U S I N E S S D E V E L O P M E N T, S A L E S A N D M A R K E T I N G, R E V E N U E G E N E R A T I O N, L A U N C H I N G ) A startup company based in Austin Texas focused on providing solutions for all academic and business needs handling, marketing assignments, advertising, academic training, assignments, business networking, business consulting, IT solutions, business streamlining, project development and industrial relations.

Planning, managing and executing a tactical marketing strategy for the company in line with the company objectives, resulting in an increase of sales to 69%.

0

5000

10000

15000

20000

25000

30000

35000

Total

2020

2021

2022

Responsible for producing clear, cohesive, concise, and effective marketing letters for campaigns across print and digital channels to increase member engagement, branding recognition and market penetration goals.

Research and analyze market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies.

Producing targeted materials for a variety of placements including email newsletters, social media, website, promotions, product descriptions and other marketing materials.

Built the team: installed several Managers and led training and development.

Principally guided financial growth, sales, marketing, PR, and branding.

Enhanced the open rate for online newsletters to match the industry average of 75%.

Increased the website monthly traffic for All Assignment Support from 20,000 to 65,000 average visits per month.

Within one year, I grew the website traffic to nearly 15,000 average monthly visitors and added another 12,000 email subscribers to the database. Designed, build and maintained the social media presence of the brands on Instagram and Facebook using direct and 3rd party applications & tools like Tweet Deck, Hootsuite, SproutSocial, Buffer, and TweetReach.

Plan and execute all web, PPC, CPC, display advertising (Google AdWords and Remarketing) and Video campaigns.

Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).

Looking after the budget of the marketing department and making sure the budget spent is delivering ROI.

Building strategic relationships and partnerships with key industry players, agencies and vendors. D Hotel’s, Baramulla, J&K, India Oct 2018- March 2020 G E N E R A L M A N A G E R ( R E - B R A N D I N G, R E - O P E N I N G, T E A M B U I L D I N G A N D O N B O A R D I N G ) Very first luxury boutique hotel and restaurant of one of the vibrant districts of Kashmir “Dist. Baramulla”. Property includes 10 luxury rooms and a fine dining restaurant which can host 320 guests at a time.

Formulated the strategy to re-brand and re-open Dawat Hotel and Restaurant, and closely collaborated with the owner, to understand his vision.

Strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and associate engagement, financial performance, sales and revenue generation and delivering a return on investment to ownership.

Ensure implementation of brand initiatives with the objective of meeting or exceeding guest expectations and delivering personalized services, resulting in increased guest loyalty, profit and market share.

Led the Sales & Marketing and Revenue Management teams to develop revenue-generating strategies for the property.

Built the hospitality team: installed several Managers and led training and development.

Principally guided financial growth, sales, marketing, PR, and branding.

Closely collaborated with the project management team to oversee the critical aspects of projects, construction, and permits.

Successfully opened the hotel and achieved food profitability of 25% in the food and beverage profitability from 31% to 51%- highest in property history.

Hosted and managed various regional and corporate events.

Liaised with Event organizers and tour operators for a better understanding of requirements.

Introduced “who is who briefing” in a very playful manner to seamlessly identify the VIPs in the facility.

Managed and organized logistic moments by liaising with the organizers of the Event.

Actively hired, trained and out-reached people to build the wonderful team that we have.

Prepared and used PowerPoint presentations liaising with corporate clients to brief them about hotel facilities and event plans.

Raised morale of team by using innovative and persuasive presentations to have seamless daily operations. FAIRMONT, Austin, TX, USA Oct 2017-Oct 2018

R O O M S D I V I S I O N M A N A G E M E N T T R A I N E E ( A S S T T . N I G H T M A N A G E R ) A towering icon within a vibrant Central Business District, Fairmont Austin is uniquely located amid the lush greenery of Palm Park and Waller Creek and directly connected to the Austin Convention Center. The newly opened 37-story luxury hotel features 1,048 richly appointed guest rooms and suites with picturesque vistas of Lady Bird Lake, a dramatic cityscape and the State Capitol. Guests indulge in exquisite dining, a pampering spa and state-of-the-art meeting facilities. Fairmont Austin has 5 Food & Beverage outlets, Spa and 140,000 sq. ft. meeting space.

Ensured implementation of brand initiatives to exceed guest expectations and deliver personalized services, resulting in increased guest loyalty, profit and market share.

Assisted and participated in developing SOPs of Front Office, House Keeping, Royal Services and Guest Services.

Took ownership of various complex guest concerns and made sure and did turn every opportunity into a memory for our guests.

Participated in Service Culture, Forbes. LQA, OPERA, PBX and HOTSOS trainings A S R O Y A L S E R V I C E S

Royal Services is the communication hub for the hotel, my responsibility was to follow up on all guest service-related queries and complaints.

Ensured all guest feedback and complaints are handled professionally and was the first line of escalation from all departments for guest service issues.

Communicated effectively within the departments as a central hub and also responded and interacted with guests using emails, phones and KIPSO.

A S T H E F R O N T O F F I C E S U P E R V I S O R

Supervised front office operations.

Ensured all the VIP arrivals run smoothly prior to arrival by maintaining communication between Housekeeping and other departments.

Assisted and trained newly joined team members with daily operational standards to ensure their success in various front office operations.

A S A S S I S T A N T N I G H T M A N A G E R

Ensured all the room blocks were picked up prior to the night roll.

Led the entire night operations team including Valet and guest services.

Ensured to close all of the open balances and open folios after investigating them.

Ensured all the PM accounts are correct and up to date.

Assisted Night Manager in different night-to-day operations which included safety, security and day roll, Credit check and credit report as well.

Assisted Night Manager in creating daily reports to ensure the next day's operations run smoothly.

Logged different incidents and daily concerns by internal and external guests and communicated them to the next shift to ensure that every recovery has been efficiently taken care MOVENPICK HOTELS & RESORTS, Madinah, K.S.A. Jul 2015-Oct 2017 F R O N T O F F I C E & G U E S T S E R V I C E S S U P E R V I S O R The Anwar al Madinah Mövenpick Hotel is Madinah’s largest hotel featuring 1250 guest rooms and 6 Food & Beverage outlets. It offers extensive facilities for families, individual travelers and leisure groups.

In charge of the smooth functioning of the Front Office and Guest Services.

Led a team of 6 team members and was responsible for training and developing them.

Played an instrumental role in enhancing guest service scores and as a result, the property was ranked at 41 as compared to 76 at the time when I joined.

Was responsible for formulating and compiling departmental performance and guest feedback statistical reports which were used by ExCom for Building Strategy.

Reviewing daily arrival reports and assigning rooms for VIPS, coordinating with housekeeping and F & B for amenities and personally greeting the VIPs upon their arrival.

Monitored Hotel Incidents on daily basis and kept a record of them and followed up with the guests and concerned staff or department.

Contacted guests before their departure ensuring they had a great stay and experience.

Worked with managers in staffing, scheduling and training all the new staff.

Involved in budgeting and managerial decisions for recognizing and highlighting areas of improvement in different departments of the hotel with senior management.

Calculated the Ratios and exact percentage and variations in complaints and preferences of guests on a daily and monthly basis and generate reports for senior management and concerned departments.

Maximizing sales by providing the guests with additional information regarding products and services, and making sure that guests are satisfied, so that they become repeat guests.

Initiated an upsell program which contributed towards incremental top-line revenues.

Cross-trained in Revenue and Sales, Marketing & Communications. R E V E N U E M A N A G E M E N T & S A L E S & M A R K E T I N G :

Identified new sources of revenue within the property by introducing packages for F & B outlets and introduced day-use rooms based on demand.

Trained in GDS, STR and Revenue Maximization.

During my time, I initiated a partnership agreement with a travel agency in India for the hotel which added 44 room nights per year for the property.

Participated in developing a quarterly revenue action plan for the year.

Participated in creating a marketing plan for different seasons for the hotel.

Developed an action plan for effective communication with media and guests

Designed and developed print and E-media products using various software’s such as Photoshop, Pro-design etc.

Participated in marketing strategies to differentiate our hotel from the comp set. Roshan Resorts, Pahalgam, Jammu and Kashmir 2012-2013 G U E S T S E R V I C E E X E C U T I V E

Welcomed guests in a friendly manner, Checked In and out guests of different nationalities and age groups, arranged airport pickups and additional requests for special occasions and monitored the security of the resort. Prepared daily reports for middle and top management on daily basis. Handled cash very efficiently and securely. Managed pre-arrival and post-arrivals according to guest cycle on daily basis.

VOLKSWAGON, Downtown Bengaluru, India 2007-2009

E V E N T S E X E C U T I V E

In charge of the events departments and overall responsibility for planning, partnering and executing events held at the dealership. Events ranged up to 1000 people. Coordinated all event details like welcome cards, invites, budgeting, set-up, food service and orchestrating with all the relevant departments and outside vendors. INDUSTRY TRAINING

STR, CHIA, TSA, Fairmont Brand Promise and Culture, OPERA, PBX, HOTSOS, Forbes Standards, LQA Skills

S O C I A L :

Leadership

Interpersonal Communication

Written communications

Customer relationship management

Inter-cultural relations

Active Listening

Management

T E C H N I C A L :

Data Analysis

Business Market Analysis

Research and Development

Social Media Marketing and Management

Mac OS and MS Office

VN, YouCut and IMovies

Digital Content Creating

V-Logging

Languages

English

Arabic

Urdu

Kashmiri

Spanish (basic)

French (basic)

PROFESSIONAL EDUCATION

MBA, International Hotel Management Vatel Singapore (2014 – 2016) B.B.A., CMJ University, Meghalaya, India (2009-2012) Passport & Nationality

Nationality: Indian

Place of issue: Srinagar (INDIA)

Passport Number: U3573545

Valid Till: 21/10/2030

Contact this candidate