WILLIAM KITCHEN

WEBSITES, PORTFOLIOS,

PROFILES

https://www.linkedin.com/in/w

illiam-kitchen-406a5222b

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SKILLS

• Scheduling

• Business Development

• Staff Management

• Logistics Management

Recruitment and Retention

Strategies

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• Client Relations

• Referring Applicants

Company Relationship

Development

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• Determining Eligibility

• Superb leadership skills

• Interviewing

• Candidate Sourcing

• Onboarding

• Records management

• Client relationship management

• Offer negotiations

• Talent assessment

• Team Building

Mature Technical Recruiter with strong business acumen and an in-depth understanding of the interview process. Adept at combining various interviewing methods and selecting appropriate applicants for various technical positions. WORK HISTORY

December 2021 - Current

Contract Technical & Engineering Recruiter HireResources, Katy, TX

October 2022 - Current

Contract Technical Recruiter Paraform, Houston, TX Source and Screen for Pharmacometricians, Nurses,

Respiratory Therapist, Full Stack Developers, Android Developers, IOS Developers, Product Owners UI/UX

Designers, Solution Architects, Business Analyst, Technical Consultants,

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Used Boolean searches to develop applicant portfolios for expected openings.

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Coordinated with IT team leaders to forecast hiring needs and department goals.

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Sourced and selected applicants for technical positions within company.

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Interviewed candidates using different interview methods and approaches.

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Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.

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Pre-screened resumes prior to sending to corporate hiring managers for consideration.

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Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

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Partnered with Account Manager to ascertain hiring needs and subsequently provide candidate recommendations.

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Prepared and updated job description records for all employees across company.

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CONTACT

Katy, TX 77449

602-***-****

careers.williamkitchen@yaho

o.com

Bold Profile

• Organizational Development

• File and records management

• Pre-Employment Screening

• Training and mentoring

• Training development

• Recruitment

• Benefits and Compensation

• Wages and salary

• IT Recruitment Trends

Client Relationship

Management

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• Client Requirements

Technical Requirements

Understanding

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• Offer Negotiations

• Technical Competency

• Job Description Creation

• Technical Positions

• Boolean Searches

• G-Suite

• MS Office

• Time Management

• Employment Law

• Human Resource Policies

• Job Description Development

• Offer Letter Drafting

• Team Collaboration

• Hiring and Retention Strategies

• Talent Assessment

• Technical Recruiting

• Internet Recruiting

• Dice Job Boards

• IT Market Understanding

Human Resources Department

Processes

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• Onboarding and Placement

• Bullhorn Tracking Software

Recruiting Strategy

Development

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• Policy Interpretation

• Hiring Manager Collaboration

• Equal Opportunities Facilitation

• File and Records Management

• Contract Negotiation

• Compensation and Benefits

• Regulatory Compliance

December 2022 - January 2023

Technical Recruiter Meriplex (Contract), Houston, TX December 2021 - December 2022

Technical Recruiter MassMutual (Contract)

Used Boolean searches to develop applicant portfolios for expected openings.

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Coordinated with IT team leaders to forecast hiring needs and department goals.

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Sourced and selected applicants for technical positions within company.S

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• Onboarded new hires and set up training.ourc

Evaluated strengths and weaknesses of candidates through effective screening processes.

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Operated and maintained applicant tracking and candidate management systems.

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Developed recruiting strategies to identify qualified candidates and build network.

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Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

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Followed up with notable applicants sourced via industry- specific pipelines, events and job fairs.

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Tracked candidates and pushed for feedback on

disqualifications, time-to-fill statistics and other variables.

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Sourced and selected applicants for technical positions within company.

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Used Boolean searches to develop applicant portfolios for expected openings.

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Coordinated with IT team leaders to forecast hiring needs and department goals.

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Sourced and selected applicants for technical positions within the company.

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• Wrote and posted technical job descriptions

Operated as a trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers, and critical stakeholders.

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Cultivated an in-depth understanding of IT, Cybersecurity,

& SD-WAN industry trends and hiring desires.

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Partnered with Human Resource Business Partners, and Hiring Managers to ascertain hiring needs and

subsequently provide candidate recommendations.

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Contributed to the Successful implementation of SOPs and Best Practices.

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Grievance Handling and

Redressal

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• Training and Development

• Employee Morale Management

• Recruitment Oversight

• Recruitment and Hiring

Best Practices and

Methodologies

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CERTIFICATIONS

Arizona Fingerprint Card -

Level 1

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Accident and Health License

(Alaska)

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Accident and Health License

(Arizona)

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Accident and Health License

(Washington)

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America's Health Insurance

Plans (AHIP) Certified

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TOOLS AND

TECHNOLOGIES

• LinkedIn Recruiter

• Workday

• Greenhouse

• Jobvite

• Slack

• Microsoft Office

• Zoom

• Integrity Workforce

• SAP Successfactors

• SeekOut AI Recruiting

• HBCU Connect

• JazzHR

• Integrity Workforce

• BambooHR

• Glassquid.io

• Grammarly

August 2021 - October 2021

Technical Recruiter Nikola Motor Company (Contract) Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.

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Interviewed candidates using different interview methods and approaches.

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Sourced and selected applicants for technical positions within company.

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• Wrote and posted technical job descriptions

Used Boolean searches to develop applicant portfolios for expected openings.

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Improved office efficiency by effectively managing internal communications and correspondence.

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Pre-screened resumes prior to sending to corporate hiring managers for consideration.

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Sourced and screened Software Developers (Engineers), Full Stack Developers, IOS Developers, Android

Developers, Digital Team Leads, Technical Leads (Lead Software Developers), and Solutions Architect.

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Exceeding expectations of 10 submissions per week, and successful 4 hires per month.

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Coordinated with IT team leaders to forecast hiring needs and department goals.

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• Onboarded new hires and set up training.

Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.

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Sourced and selected applicants for technical positions within company.

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• Wrote and posted technical job descriptions

Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.

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Pre-screened resumes prior to sending to corporate hiring managers for consideration using ATS system Jobvite.

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Improved office efficiency by effectively managing internal communications and correspondence.

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Completed human resource operational requirements by scheduling and assigning employees.

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Cultivated in-depth understanding of Transportation industry trends and hiring desires.

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Partnered with Production Site Manager to ascertain hiring needs and subsequently provide candidate

recommendations.

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September 2020 - August 2021

Human Resource Recruiter U-Haul International

Meet and exceeded monthly targets such as KPI's;

extending offers to 10-20 candidates per month.

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Recruited for Industrial Maintenance Technician,

Production Process Lead, Production Supervisor,

Warehouse Associate, Process Engineer Intern.

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Coordinated with IT team leaders to forecast hiring needs and department goals.

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Used Boolean searches to develop applicant portfolios for expected openings.

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Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.

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Recruited talented, diverse and qualified candidates for employment.

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Oversaw and managed on-boarding processes and

programs to successfully integrate new, transferred and promoted employees.

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Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.

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Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.

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Facilitated interview and hiring discussions with

interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.

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Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

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Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.

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Conducted candidate interviews and performed

background checks and verification.

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Liaised with hiring managers to develop and implement strategies to source and recruit top talent.

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Created internal posting and advertisements while

overseeing employment website.

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Pre-screened resumes prior to sending to corporate hiring managers for consideration.

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• Managed 14 requesitions for 7 different states.

• Completed an average of 25 interviews per week.

Met or exceeded KPI's of a minimum of 50 new hired per month.

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September 2019 - September 2020

Onsite Human Resource Manager Integrity Staffing

Solutions Inc., Phoenix, AZ

• Screened, hired, and onoarded 97 candidates in July of 2021! Recruit for Center Support: Sales and Customer Service roles for Corporate Call Center in Phoenix, AZ.

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Decreased training time by designing effective new training programs.

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Monitored day-to-day activities of Integrity contractors, noting areas needing improvement and implementing plans for rectification.

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Analyzed company training methods and made

adjustments to rectify issues, increase efficiency and exceed training goals.

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Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.

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Trained and mentored more than 400 new personnel hired to fulfill various roles.

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• Performed sourcing, interviewing, negotiations, and hiring. Recruited and hired employees for Admin Coach and Focus Coach positions.

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Liaised between multiple business divisions to improve communications.

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Streamlined HR efficiencies, coordinated new hire

orientations and provided onboarding and training for 400+ new employees.

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Reduced process gaps while supervising employees to achieve optimal productivity.

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Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

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Managed schedules, accepted time off requests and found coverage for short shifts.

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Trained and mentored new employees to maximize team performance.

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Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

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Recruited and interviewed candidates for management to evaluate readiness and fit for position.

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Advised new employees on company procedures and

policies to facilitate daily tasks and responsibilities.

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Adhered to company standards and compliance

requirements for operations and cleanliness of areas.

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January 2016 - February 2018

Customer Service Representative Team Lead Santander Consumer USA

Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

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Assisted management team in developing and creating welcoming atmosphere for crew members to voice

complaints.

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Maintained team of 11 focus coaches and 2 admin coaches by screening screening, interviewing and promoting internal contractors.

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• Managed 300+ contractors any given shift.

Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

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Maintained company compliance with local, state and federal laws, in addition to established organizational standards.

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Organized and led staff orientation programs and training to promote collaboration.

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Motivated employees through special events, incentive programs and constructive feedback.

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Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Provided primary customer support to internal and external customers.

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Maintained financial accounts by processing customer adjustments.

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Liaised with customers, management and sales team to better understand customer needs and recommend

appropriate solutions.

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Handled day-to-day customer contact via phones, faxes and emails.

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Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

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Took payment information and other pertinent information such as addresses and phone numbers to place orders.

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Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

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Resolved concerns with products or services to help with retention and drive sales.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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Adhered to company policies and scripts to consistently achieve call-time and quality standards.

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Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

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Followed-through on all critical inter-departmental escalations to increase customer retention rates.

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• Responded proactively and positively to rapid change. Applied highly effective selling skills while properly engaging and presenting solutions to customers.

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Educated customers about billing, payment processing and support policies and procedures.

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Communicated professionally with colleagues, freelancers and clients.

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Participated in yearly meeting with CEO, CFO, and IT to communicate hinderances to internal operations; putting ideas into action.

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Customer Service Representative of the Month - October 2016

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Maintained top 10% in Customer Service Metrics for the department (nationwide).

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EDUCATION

Central Arizona College, Coolidge, AZ

May 2015

High School Diploma

Poston Butte High School, San Tan Valley, AZ

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