Service Representative Engineer Intern
Resume:
WILLIAM KITCHEN
WEBSITES, PORTFOLIOS,
PROFILES
https://www.linkedin.com/in/w
illiam-kitchen-406a5222b
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SKILLS
• Scheduling
• Business Development
• Staff Management
• Logistics Management
Recruitment and Retention
Strategies
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• Client Relations
• Referring Applicants
Company Relationship
Development
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• Determining Eligibility
• Superb leadership skills
• Interviewing
• Candidate Sourcing
• Onboarding
• Records management
• Client relationship management
• Offer negotiations
• Talent assessment
• Team Building
Mature Technical Recruiter with strong business acumen and an in-depth understanding of the interview process. Adept at combining various interviewing methods and selecting appropriate applicants for various technical positions. WORK HISTORY
December 2021 - Current
Contract Technical & Engineering Recruiter HireResources, Katy, TX
October 2022 - Current
Contract Technical Recruiter Paraform, Houston, TX Source and Screen for Pharmacometricians, Nurses,
Respiratory Therapist, Full Stack Developers, Android Developers, IOS Developers, Product Owners UI/UX
Designers, Solution Architects, Business Analyst, Technical Consultants,
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Used Boolean searches to develop applicant portfolios for expected openings.
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Coordinated with IT team leaders to forecast hiring needs and department goals.
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Sourced and selected applicants for technical positions within company.
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Interviewed candidates using different interview methods and approaches.
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Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
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Pre-screened resumes prior to sending to corporate hiring managers for consideration.
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Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
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Partnered with Account Manager to ascertain hiring needs and subsequently provide candidate recommendations.
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Prepared and updated job description records for all employees across company.
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CONTACT
Katy, TX 77449
careers.williamkitchen@yaho
o.com
Bold Profile
• Organizational Development
• File and records management
• Pre-Employment Screening
• Training and mentoring
• Training development
• Recruitment
• Benefits and Compensation
• Wages and salary
• IT Recruitment Trends
Client Relationship
Management
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• Client Requirements
Technical Requirements
Understanding
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• Offer Negotiations
• Technical Competency
• Job Description Creation
• Technical Positions
• Boolean Searches
• G-Suite
• MS Office
• Time Management
• Employment Law
• Human Resource Policies
• Job Description Development
• Offer Letter Drafting
• Team Collaboration
• Hiring and Retention Strategies
• Talent Assessment
• Technical Recruiting
• Internet Recruiting
• Dice Job Boards
• IT Market Understanding
Human Resources Department
Processes
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• Onboarding and Placement
• Bullhorn Tracking Software
Recruiting Strategy
Development
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• Policy Interpretation
• Hiring Manager Collaboration
• Equal Opportunities Facilitation
• File and Records Management
• Contract Negotiation
• Compensation and Benefits
• Regulatory Compliance
December 2022 - January 2023
Technical Recruiter Meriplex (Contract), Houston, TX December 2021 - December 2022
Technical Recruiter MassMutual (Contract)
Used Boolean searches to develop applicant portfolios for expected openings.
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Coordinated with IT team leaders to forecast hiring needs and department goals.
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Sourced and selected applicants for technical positions within company.S
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• Onboarded new hires and set up training.ourc
Evaluated strengths and weaknesses of candidates through effective screening processes.
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Operated and maintained applicant tracking and candidate management systems.
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Developed recruiting strategies to identify qualified candidates and build network.
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Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
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Followed up with notable applicants sourced via industry- specific pipelines, events and job fairs.
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Tracked candidates and pushed for feedback on
disqualifications, time-to-fill statistics and other variables.
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Sourced and selected applicants for technical positions within company.
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Used Boolean searches to develop applicant portfolios for expected openings.
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Coordinated with IT team leaders to forecast hiring needs and department goals.
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Sourced and selected applicants for technical positions within the company.
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• Wrote and posted technical job descriptions
Operated as a trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers, and critical stakeholders.
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Cultivated an in-depth understanding of IT, Cybersecurity,
& SD-WAN industry trends and hiring desires.
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Partnered with Human Resource Business Partners, and Hiring Managers to ascertain hiring needs and
subsequently provide candidate recommendations.
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Contributed to the Successful implementation of SOPs and Best Practices.
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Grievance Handling and
Redressal
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• Training and Development
• Employee Morale Management
• Recruitment Oversight
• Recruitment and Hiring
Best Practices and
Methodologies
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CERTIFICATIONS
Arizona Fingerprint Card -
Level 1
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Accident and Health License
(Alaska)
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Accident and Health License
(Arizona)
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Accident and Health License
(Washington)
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America's Health Insurance
Plans (AHIP) Certified
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TOOLS AND
TECHNOLOGIES
• LinkedIn Recruiter
• Workday
• Greenhouse
• Jobvite
• Slack
• Microsoft Office
• Zoom
• Integrity Workforce
• SAP Successfactors
• SeekOut AI Recruiting
• HBCU Connect
• JazzHR
• Integrity Workforce
• BambooHR
• Glassquid.io
• Grammarly
August 2021 - October 2021
Technical Recruiter Nikola Motor Company (Contract) Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.
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Interviewed candidates using different interview methods and approaches.
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Sourced and selected applicants for technical positions within company.
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• Wrote and posted technical job descriptions
Used Boolean searches to develop applicant portfolios for expected openings.
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Improved office efficiency by effectively managing internal communications and correspondence.
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Pre-screened resumes prior to sending to corporate hiring managers for consideration.
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Sourced and screened Software Developers (Engineers), Full Stack Developers, IOS Developers, Android
Developers, Digital Team Leads, Technical Leads (Lead Software Developers), and Solutions Architect.
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Exceeding expectations of 10 submissions per week, and successful 4 hires per month.
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Coordinated with IT team leaders to forecast hiring needs and department goals.
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• Onboarded new hires and set up training.
Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
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Sourced and selected applicants for technical positions within company.
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• Wrote and posted technical job descriptions
Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.
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Pre-screened resumes prior to sending to corporate hiring managers for consideration using ATS system Jobvite.
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Improved office efficiency by effectively managing internal communications and correspondence.
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Completed human resource operational requirements by scheduling and assigning employees.
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Cultivated in-depth understanding of Transportation industry trends and hiring desires.
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Partnered with Production Site Manager to ascertain hiring needs and subsequently provide candidate
recommendations.
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September 2020 - August 2021
Human Resource Recruiter U-Haul International
Meet and exceeded monthly targets such as KPI's;
extending offers to 10-20 candidates per month.
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Recruited for Industrial Maintenance Technician,
Production Process Lead, Production Supervisor,
Warehouse Associate, Process Engineer Intern.
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Coordinated with IT team leaders to forecast hiring needs and department goals.
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Used Boolean searches to develop applicant portfolios for expected openings.
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Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
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Recruited talented, diverse and qualified candidates for employment.
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Oversaw and managed on-boarding processes and
programs to successfully integrate new, transferred and promoted employees.
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Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
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Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
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Facilitated interview and hiring discussions with
interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
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Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
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Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
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Conducted candidate interviews and performed
background checks and verification.
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Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
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Created internal posting and advertisements while
overseeing employment website.
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Pre-screened resumes prior to sending to corporate hiring managers for consideration.
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• Managed 14 requesitions for 7 different states.
• Completed an average of 25 interviews per week.
Met or exceeded KPI's of a minimum of 50 new hired per month.
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September 2019 - September 2020
Onsite Human Resource Manager Integrity Staffing
Solutions Inc., Phoenix, AZ
• Screened, hired, and onoarded 97 candidates in July of 2021! Recruit for Center Support: Sales and Customer Service roles for Corporate Call Center in Phoenix, AZ.
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Decreased training time by designing effective new training programs.
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Monitored day-to-day activities of Integrity contractors, noting areas needing improvement and implementing plans for rectification.
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Analyzed company training methods and made
adjustments to rectify issues, increase efficiency and exceed training goals.
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Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
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Trained and mentored more than 400 new personnel hired to fulfill various roles.
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• Performed sourcing, interviewing, negotiations, and hiring. Recruited and hired employees for Admin Coach and Focus Coach positions.
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Liaised between multiple business divisions to improve communications.
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Streamlined HR efficiencies, coordinated new hire
orientations and provided onboarding and training for 400+ new employees.
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Reduced process gaps while supervising employees to achieve optimal productivity.
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Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
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Managed schedules, accepted time off requests and found coverage for short shifts.
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Trained and mentored new employees to maximize team performance.
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Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
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Recruited and interviewed candidates for management to evaluate readiness and fit for position.
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Advised new employees on company procedures and
policies to facilitate daily tasks and responsibilities.
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Adhered to company standards and compliance
requirements for operations and cleanliness of areas.
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January 2016 - February 2018
Customer Service Representative Team Lead Santander Consumer USA
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
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Assisted management team in developing and creating welcoming atmosphere for crew members to voice
complaints.
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Maintained team of 11 focus coaches and 2 admin coaches by screening screening, interviewing and promoting internal contractors.
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• Managed 300+ contractors any given shift.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
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Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
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Organized and led staff orientation programs and training to promote collaboration.
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Motivated employees through special events, incentive programs and constructive feedback.
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Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Provided primary customer support to internal and external customers.
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Maintained financial accounts by processing customer adjustments.
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Liaised with customers, management and sales team to better understand customer needs and recommend
appropriate solutions.
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Handled day-to-day customer contact via phones, faxes and emails.
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Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
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Took payment information and other pertinent information such as addresses and phone numbers to place orders.
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Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
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Resolved concerns with products or services to help with retention and drive sales.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
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Followed-through on all critical inter-departmental escalations to increase customer retention rates.
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• Responded proactively and positively to rapid change. Applied highly effective selling skills while properly engaging and presenting solutions to customers.
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Educated customers about billing, payment processing and support policies and procedures.
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Communicated professionally with colleagues, freelancers and clients.
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Participated in yearly meeting with CEO, CFO, and IT to communicate hinderances to internal operations; putting ideas into action.
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Customer Service Representative of the Month - October 2016
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Maintained top 10% in Customer Service Metrics for the department (nationwide).
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EDUCATION
Central Arizona College, Coolidge, AZ
May 2015
High School Diploma
Poston Butte High School, San Tan Valley, AZ
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