Service Representative, Delivery Driver
Resume:
Pamela Jackson
************@*****.*** / {***} ***-8206 / 428 North 23rd Street. Baton Rouge, LA 70802
Objective
Professional security officer with over 6 years of experience in corporate and medical facility security. Eager to apply my strong observation and communication skills to increase the safety and protection of your company. .
Skills
* Payment Processing * Customer Relations
* Bilingual in ASL (American Sign Language) * Quality Control Analysis
* Records Management * Inventory Control
* First Aid/CPR Certified * Multi-line Phone Systems
* Communication Skills * Records Management
* CCTV Surveillance * Security Guard Certificate
* Shipping/Receiving Management * Computer Knowledge
* Crisis Intervention * Staff Supervision
* Behavior Redirection * Office Clerk
Work Experience
Armed Security Guard September 2021 to January 2022
Gulf Coast Security Enterprise 141 Robert E. Lee Blvd
New Orleans, LA 70124
* Patrol state premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
* Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
* Answer telephone calls to take messages, answer questions, and provide information during business hours or when the switchboard is closed.
* Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
* Maintains a post or security checkpoint.
* Greets members of the public and ascertains their business in the building or section of the building.
* Provides directions to members of the public.
* Provides a security presence for a building or section of a building.
* Prevents damage to property.
* Screen individuals with a hand held metal detector or have them pass through a metal detection device.
* May hold or confiscate weapons (i.e., knives, box cutters, guns, etc.).
* Possess and use a police radio (walkie-talkie) to summon police, as required.
* Maintain a simple log or record of weapons found.
Appointment Scheduler
July 2020 to July 2021
The NeuroMedical Center
10101 Park Rowe Ave
Baton Rouge, LA 70810
* Answer a high volume of phone calls, triaged emergencies and direct other calls to
appropriate departments.
* Manage high-volume workload, effectively prioritizing tasks to remain organized,
promoting prompt and courteous service and compliance with all policies.
* Expertise in navigating insurance company websites to obtain preauthorizations and
referrals to confirm coverage and resolve issues.
* Coordinate scheduling among multiple parties, including patients, physicians, and
facilities to accommodate preferences and urgency.
* Maintain supply of all printed materials by proofreading and ordering all business
related documents.
Unit Coordinator
May 2016 to July 2020
Woman's Hospital
100 Woman’s Way
Baton Rouge, LA 70817
* Support the medical staff at a health care facility.
* Help to keep the facility organized and coordinate communication between patients and medical staff.
* Greet and check in patients, schedule appointments and perform clerical duties.
* Be accountable for the efficient coordination of unit activities, including patient placement, scheduling, coordination with other departments for patient care services and the effective dissemination and prioritization of information.
* Collect medical records.
* Ordering supplies.
* Coordinating patient schedules.
* Graphing vital signs readings.
* Preparing forms for admission and discharge
* Work under the direction of the charge nurse.
Security Guard
December 2014 to May 2016
Whelan Security, Co
8048 One Calais Ave
Baton Rouge, LA 70809
* Responsible for controlling access to a hospital and protecting the safety and well-being of its patients and staff.
* Maintained an atmosphere that is calming to patients and welcoming to their families.
* Maintained and updated hospital security systems as required on a regular basis.
* Ensured clean and safe working environment for visitors, patients and hospital staff.
* Conducted regular safety inspections of all hospital areas.
* Reported all incidents to the supervisor in an accurate and timely manner.
* Completed work logs after every shift for supervisor review.
* Protected hospital personnel and property from theft and other damages.
* Responded promptly to emergency calls and help requests.
* Responsible for guarding the maternity ward (Labor & Delivery) and other departments throughout the hospital.
* State licensed and certified to work in the area of private security.
* Identified and provided warnings to all violators of hospital safety and security policies.
Security Guard
May 2014 to December 2014
Gallagher Security Guards, Inc.
781 Behrman Highway Suites 201
Gretna, LA 70056
* Monitor computer alarm systems, closed-circuit television (CCTV) systems and communicate by radio with mobile units to attend alarms.
* Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
* Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
* Answer telephone calls to take messages, answer questions, and provide information during business hours or when the switchboard is closed.
* Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
* Maintains a post or security checkpoint.
* Greets members of the public and ascertains their business in the building or section of the building.
* Provides directions to members of the public.
* Provides a security presence for a building or section of a building.
* Prevents damage to property.
* Screen individuals with a hand held metal detector or have them pass through a metal detection device.
* May hold or confiscate weapons (i.e., knives, box cutters, guns, etc.).
* Possess and use a police radio (walkie-talkie) to summon police, as required.
* Maintain a simple log or record of weapons found.
Cashier & Food Attendant
November 2013 to May 2014
Hollywood Casino
1717 North River Road
Baton Rouge, LA 70802
* Have a strong understanding of customer service.
* Have to set and arrange tables and booths.
* Bring food and drinks to tables.
* Make sure food at the buffet is fresh and presentable.
* Clearing used plates and silverware from tables after patrons have eaten and left, as well as wiping down tables and booths.
* Greet and serve each guest in a fast, efficient and courteous manner.
* Monitor and maintain proper portion control.
* Monitor and maintain the quality of finished food products.
* Maintain monies and sales information for audit and balance.
* Follow proper cash handling procedures, as defined by the Cash Handling Policies.
* Communicate effectively with back line and supervision.
* Restock workstation as necessary.
* Restock and clean the respective area upon closing, to include cleaning stations, floors, and trash cans.
Personal Care Assistant
February 2012 - December 2012
Independent Care Services
660 North Foster Drive Suite B-110
Baton Rouge, LA 70896
* Ambulated individuals with safe and effective strategies around home, public and medical locations.
* Helped clients maintain daily living standards by assisting with personal hygiene needs.
* Competed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
* Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
* Monitored vital signs and medication use, documenting variances and concerning reponses.
* Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
* Transported clients to complete required tasks such as medical appointments and grocery shopping.
* Scheduled recurring service appointments to provide client care as needed.
* Recorded client status progress and challenges in logbooks and reports.
* Built strong and trusting rapport with clients and loved ones.
* Performed tasks under the direction of a Registered Nurse.
Mental Health Technician/Patient Transporters
June 2011 to December 2011
Behavior Mental Hospital of Southeast LLC
Baton Rouge, LA
*Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
* Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
* Assisted patients with mental/behavior disorders recovering from drugs/alcohol addiction.
* Developed and distributed monthly patient satisfaction surveys.
* Provided excellent service to patients through personable communication.
* Verified patient health history and contact information for chart accuracy.
* Documented patient interactions in compliance with HIPAA requirements.
* Effectively managed daily charting for each patient.
* Transported outpatients to an out-patient clinic.
Paraeducator
August 2007 to May 2011
Louisiana School for the Deaf
2888 Brightside Road
Baton Rouge, LA 70820
* Performed diverse tasks for teachers, including clerical support, classroom management and document coordination..
* Worked directly with the students in small /large group activities..
* Worked in a self-contained setting (students with mental/behavior disorders).
* Communicated with the students/staff with ASL (American Sign Language) skills.
* Assisted students in furthering their vocational development in operation, loading/lifting indoor/outdoor maintenance equipment and supplies for on-the-job training.
* Participated in meetings with parents concerning child’s progress and areas of concern during parent-teacher conferences.
* Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
* Attended in-services, workshops and seminars.
Janitor
January 2005 to December 2008
Fellowship Cathedral
1450 North Airway Drive
Baton Rouge, LA
* Verified order of the Pastor's desk and office space.
* Maintained cleanliness of sanctuary general population areas.
* Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
* Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
* Checked inventory for required supplies and documented needed cleaning products.
Teacher's Assistant
August 2006 to May 2007
East Baton Rouge Parish Head Start
4523 Plank Road
Baton Rouge, LA 70805
* Participated in meetings with parents concerning child’s progress and areas of concern during parent-teacher conferences.
* Drove social, emotional, intellectual and physical development through age-appropriate enrichment activities.
* Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
* Distributed classroom materials and supplies such as pencils, pater and art materials.
* Assisted in development screenings to measure students’ motor, language, and emotional skills.
* Helped students master learning concepts through one-on-one and small group tutoring.
* Attended in-services, workshops and seminars.
* Assisted teachers with lesson preparation and curriculum implementation.
Other Experiences
Warehouse Supervisor (Volunteer)
August 2005 to October 2005
Fellowship Cathedral
1450 North Airway Drive
Baton Rouge, LA 70815
* Supervised daily activities of the warehouse to ensure safe and efficient storage and retrieval of district supplies.
* Distributed food, clothes, baby and household items post hurricanes Katrina/Rita.
* Provided information to shipping and receiving personnel regarding inventory stock.
* Reconciled accounting records including shipping and receiving logs and purchase orders.
* Complied with all standards and protocol requirements regarding warehouse operations. shipping and receiving and material handling.
* Successfully met all accuracy standards through consistent noversight, detailed record keeping and implementation of process inprovements.
Clerk Chief
February 1997 to April 2006
LSU Graphic Services University Stores
220 River Road
Baton Rouge, LA
* Processed/prepared daily cash analysis reports/billing statements.
* Responsible for operated and tended offset printing machines.
* Performed traditional printing methods.
* Addressed internal/customer-related issues each day and effected strategic resolutions.
* Enhanced data collection accuracy by preparing,authoring and updating communications and policy memorandums.
* Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
* Met with each associate to establish realistic monthly sales goals.
Customer Service Representative
January 1993 to August 1996
Office Depot
9001 Florida Blvd
Baton Rouge, LA 70815
* Prepared daily cash analysis reports/billing statements.
* Processed orders/billing statements.
* Troubleshoot and resolve issues with cash registers, card scanners and printers.
* Helped customers find specific products, answering questions and offering advice.
* Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers.
* Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
* Worked closely with front-end staff to assist customers.
Education
Early Childhood Education
Louisiana Technical College
Baton Rouge, LA
Associate Degree: August 2005 to May 2007
Accounting
Southern University
Baton Rouge, LA
Attended: August 1991 to September 1996
Robert E. Lee High School
Baton Rouge, LA
Diploma: May 1991
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