Service Agent Representative
Resume:
Crystal D. Stigger
*** *** **** **. ** Lot **, Willis, VA 24380
Phone: 540-***-****
Alt Phone: 540-***-****
******************@*******.***
Objective
To obtain a position as a customer service agent in a fast paced business.
Employment History
Hollingsworth and Vose
289 Parkview Rd NE/Floyd, VA 24091
Machine Operator 08/2021 to 02/2023
Operated machinary and completed testing to ensure correct product specifications
Forklift certified
Lockout tagout certified
Performed product inspections based on company guidelines
Completed lab testing to verify product readiness for the market
Maintained and built Excel spreadsheets to track product inspections
River Haven Farms
5522 Indian Valley Rd./Radford, VA 24141
Caregiver 12/2015 to 05/2018
Assisted with personal hygiene and care of elderly patient
Aided patient with travel to various doctors appointments
Completed administrative tasks for the patient including bookkeeping and handling health insurance matters
MedicalTransportation Management
81 Commerce St./Pulaski, Va. 24301
Customer Service Eligibility Department (CSCOT) 12/2014 to 10/2015
Dealt directly with Health Plans concerning member’s eligibility.
Changed member’s eligibility when needed
Checked member’s eligibility by using the health plan websites.
Sent prior authorizations to health plans
Entered approved prior authorizations for covered medical services.
Responded to emails and faxes from health plans
Ran daily reports for escalated and standing order trips
Completed projects as needed
Customer Service Representative (CSR) 04/2014 to 12/2014
Greeted and assisted customers
Responded to customer inquiries and complaints
Set transportation per Health Plan protocol
Actively listened and probed callers in order to better assist them
Assumed responsibility for self development and career progression
Supported team members and participated in team activities
Maintained knowledge of services and products offered by MTM
Identified and recommend process improvements to management
KGB/Tallahassee Call Center
501 Capital Circle N.E., Tallahassee, FL 32304
Customer 01/2006-09/2012
Greeted and assisted customers.
Responded to customer inquiries and complaints
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing customer service
Monitored sales activities to ensure world class customer service
Inventory control
Instructed staff members regarding handling difficult and/or complicated sales
Hired, trained, developed new employees
Promoted and/or fired workers when appropriate
Assigned employees to specific duties
Enforced safety, health, and security rules
Examined merchandise to ensure that it was correctly priced, displayed, and functioned as advertised
Planed budgets
Authorized merchandise returns
Conferred with customers and provided information regarding products and services
Placed orders, and cancelled accounts
Obtained details of complaints then ensured that appropriate changes were made to resolve customers problems
Kept records of customer interactions or transactions
Recorded details of inquiries, complaints, or comments; as well as, action taken
Resolved service or billing complaints by completing merchandise refunds refunded money, or adjusted bills
Completed contract forms, prepared change of address records, and issued service discontinuance orders
Referred unresolved customer grievances to designated departments for further investigation
Determined charges for services requested, collected deposits and/or payments, and arranged for billing
Responded to customers regarding inquiries
Notified customers of claim investigation results or any planned adjustments to their account
Solicited sales for new and/or additional services and products
Ordered testing to determine the ins and outs for product malfunctions
Education and Training
Issuing Institution
Location
Qualification
Course of Study
Roanoke City Schools
Roanoke, VA.
GED
General High School Curriculum
Contact this candidate