Crystal D. Stigger

*** *** **** **. ** Lot **, Willis, VA 24380

Phone: 540-***-****

Alt Phone: 540-***-****

adviii@r.postjobfree.com

Objective

To obtain a position as a customer service agent in a fast paced business.

Employment History

Hollingsworth and Vose

289 Parkview Rd NE/Floyd, VA 24091

Machine Operator 08/2021 to 02/2023

Operated machinary and completed testing to ensure correct product specifications

Forklift certified

Lockout tagout certified

Performed product inspections based on company guidelines

Completed lab testing to verify product readiness for the market

Maintained and built Excel spreadsheets to track product inspections

River Haven Farms

5522 Indian Valley Rd./Radford, VA 24141

Caregiver 12/2015 to 05/2018

Assisted with personal hygiene and care of elderly patient

Aided patient with travel to various doctors appointments

Completed administrative tasks for the patient including bookkeeping and handling health insurance matters

MedicalTransportation Management

81 Commerce St./Pulaski, Va. 24301

Customer Service Eligibility Department (CSCOT) 12/2014 to 10/2015

Dealt directly with Health Plans concerning member’s eligibility.

Changed member’s eligibility when needed

Checked member’s eligibility by using the health plan websites.

Sent prior authorizations to health plans

Entered approved prior authorizations for covered medical services.

Responded to emails and faxes from health plans

Ran daily reports for escalated and standing order trips

Completed projects as needed

Customer Service Representative (CSR) 04/2014 to 12/2014

Greeted and assisted customers

Responded to customer inquiries and complaints

Set transportation per Health Plan protocol

Actively listened and probed callers in order to better assist them

Assumed responsibility for self development and career progression

Supported team members and participated in team activities

Maintained knowledge of services and products offered by MTM

Identified and recommend process improvements to management

KGB/Tallahassee Call Center

501 Capital Circle N.E., Tallahassee, FL 32304

Customer 01/2006-09/2012

Greeted and assisted customers.

Responded to customer inquiries and complaints

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing customer service

Monitored sales activities to ensure world class customer service

Inventory control

Instructed staff members regarding handling difficult and/or complicated sales

Hired, trained, developed new employees

Promoted and/or fired workers when appropriate

Assigned employees to specific duties

Enforced safety, health, and security rules

Examined merchandise to ensure that it was correctly priced, displayed, and functioned as advertised

Planed budgets

Authorized merchandise returns

Conferred with customers and provided information regarding products and services

Placed orders, and cancelled accounts

Obtained details of complaints then ensured that appropriate changes were made to resolve customers problems

Kept records of customer interactions or transactions

Recorded details of inquiries, complaints, or comments; as well as, action taken

Resolved service or billing complaints by completing merchandise refunds refunded money, or adjusted bills

Completed contract forms, prepared change of address records, and issued service discontinuance orders

Referred unresolved customer grievances to designated departments for further investigation

Determined charges for services requested, collected deposits and/or payments, and arranged for billing

Responded to customers regarding inquiries

Notified customers of claim investigation results or any planned adjustments to their account

Solicited sales for new and/or additional services and products

Ordered testing to determine the ins and outs for product malfunctions

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Roanoke City Schools

Roanoke, VA.

GED

General High School Curriculum

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