Customer Service Delivery

Hannah Falcon

**** ******* *** ****** ******, CA 92880 909-***-**** advih4@r.postjobfree.com Summary: I am dedicated to learning and trying new things. Skills:

Perseverance, adaptability, hardworking

Able to perform well on my own just as well as in a group

Proficient in Microsoft Word

Education:

Community Collaborative Charter School

CalPac Highschool August 2018

Work Experience:

Jack In The Box May 2022 – Present

• Processed payments on the cash register and took orders via a headset on the drive thru window while providing great customer service

• Prepared an array of food items as well as drinks and milkshakes for the customers to fulfill their orders

• Cleaned the machines, took out the trash, and wiped the tables down to ensure restaurant cleanliness was up to par

DoorDash August 2020 - Present

Delivery Carrier

• Communicated with clients to ensure customer satisfaction regarding requests and adjustments to their order

• Informed the customers of possible substitutions if the item they requested is not in stock if they inquire about it

• Scanned barcodes through the mobile app platform and processed cancellations

• Provided excellent customer service while delivering items from the vendor to consumer

• Chose the most favorable routes to maximize time to ensure on-time or early deliveries UberEats/Postmates September 2020 - Present

Delivery Carrier

• Provided excellent customer service while delivering items from the vendor to the customer

• Chose the optimal route to ensure deliveries were dropped off at their destination quickly

• Ensured the customers receive communication regarding their orders if the establishment runs out of an item they requested or the order is still being prepared

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