JAHLEAH BONITTO

919-***-**** • Durham, NC ***** • advig2@r.postjobfree.com

ADMINSTRATIVE PROFESSIONAL

Trusted administrative assistant with extensive experience performing general office administrative duties as well as coordinating schedules, plans and daily operations for important corporate executives. Detail oriented and well organized.

Skills include a high degree of confidentiality, fast learner, quick thinker, appointment management with advanced experience with Microsoft Excel and Microsoft Office bookkeeping. With Customer service skills and demonstrated experience in a variety of professional work environments, including management, successfully meeting goals with a positive attitude and excellent verbal and written communication skills with the goal of acquiring a role as an Executive assistant or Associate Project Manager.

Core Strengths: Microsoft Office — Billing — Data Entry — Scheduling — Filing — Quality Review

PROFESSIONAL EXPERIENCE

High Tech Home Warranties — Raleigh, NC (Remote) Feb 2017 — Current

Customer Service Representative

Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including: assisting with special projects, collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports.

Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature. Prioritize and determine appropriate course of action, referral, or response, exercising judgement to reflect CEO’s style and organization policy

Assist HVAC, Roofing, and plumbing contractors with onboarding to companies system, and add employees to payroll Freshbooks

Research and recruit contractors in zip codes as we win service in new locations including the East coast, Southwest, some parts of California

Macy’s LLC — Durham, NC Nov 2019- Dec 2019, 2020, 21(Seasonal)

Jewelry Sales Associate

Assisted customers in the selection of Fine Jewelry merchandise and offered complimentary items with each customer purchase

Assisted team and department with managing high volume holiday customers, while maintaining positive demeanor and provided exceptional customer service

Completed minor repairs on Fine Jewelry to include removing watch links, changing watch batteries and adding slides to slide bracelets

Met/exceed personal weekly, monthly, and annual sales goals

Maintained counter standards including replenishment and presentation as well as the general appearance and cleanliness of department

Candlewood Suites — Durham, NC June 2022 — October 2022

Front Desk Agent

Greeted guests in a sincere, friendly manner

Checked guests in on arrival and out on departure, and posted charges to appropriate guest accounts

Anticipated and addressed guests' needs, and resolving their problems and complaints, and assisted guests with disabilities

Managed guest with long term stays, and programs that required lodging services with various business such as Red Cross

Supervised maintenance and cleaning staff

Complied with company procedures and safety policies.

Covance — Durham, NC (Remote) Oct 2020 — Dec 2020

Program Specialist

Served as the customer’s primary point of contact to facilitate operational and reimbursement support

Worked with medical insurance companies to determine if patients are eligible for their treatment

Handled calls, track communications and raise issues based on established procedures

Requested products and track shipments with our partner distributors

Educated patients on their available products and options for insurance

UPS — Morrisville, NCOct 2019 — Dec 2019

Coordinator Supervisor

Coordinated help for the drivers around holidays

Calling all warehouse centers for hourly percentage number checks of deliveries

Handed employers their checks

Communicated with my employees via text message, email and phone

Proactively participated in meetings and helped create new practices

Pitched ideas on how to improve performance and efficiency

Helped management to identify workflow issues and find solutions

EDUCATION

Education: BA in Business Administration — Durham Technical Community College, anticipated May 2025

SKILLS

Skills: Microsoft Office, Siebel, QuickBooks, Help Desk

Contact this candidate