Administrative Assistant Customer Service

Mayra Villalobos

**** ***** **. #*

Bell Gardens, CA 90201

advifl@r.postjobfree.com

OBJECTIVE

Proactive and organized individual seeking an administrative assistant position. Offering 5+ years of hands on experience in providing high quality managerial support, inventory management and in-house coordination.

SKILLS

Bilingual (English/Spanish)

MS Excel

Cash handling

Multi-line phone

Strong communication skills

Active listening

Excellent customer service

Dependable

Problem Solving Skills

Time management

Client Relations

Negotiation

WORK HISTORY

The Salvation Army December 2014-Present

Intake Worker Bell, CA

Run inner office duties for upper management during quarterly gathers. Conduct face to face interviews with clients and public. Review all application received and work with clients directly to ensure that all necessary enrollment/ intake forms are complete and obtained in a timely manner. Determine client’s eligibility for agency services. Collaborate with various community partners and local agencies to ensure that clients’ needs are being met. Refer clients to appropriate agencies and resources.

World Finance January 2010- October 2014

Assistant Manager Ruidoso, NM

Located and notified customers of delinquent accounts by mail, telephone or field visits to solicit payment. Collected and recorded customer deposits, fees and attempt to collect loan debts as well as issue receipts using computers. Answered customer questions regarding problems with their accounts. Conferred with customers by telephone or in person to determine reasons for overdue payments and reviewed the terms of sales, service, or credit contracts. Located and monitored overdue accounts using computers and a variety of automated systems.

Westlake Financial Services November 2005- October 2009

Collector Los Angeles, CA

Arranged for debt repayment or established repayment schedules, based on customers’ financial situations. Advised customers of necessary actions and strategies for debt repayment. Answered customer questions regarding problems with their accounts. Wrote comprehensive client correspondence detailing account activities, payment expectations/agreements, and recaps on billing inquiries. Provided information to people on collection rules, regulations, policies and laws.

EDUCATION

Bell Gardens High School, Bell Gardens, CA General Education

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