BRANDYE HOLLIS

***** ********* ***** ****** ******, CA 92553 · 951-***-****

advif7@r.postjobfree.com

Driven and compassionate professional with 30+ years of hands-on experience in fast-paced work environments. Accountable and responsible with a strong focus on company growth and wellness. Hard-working, optimistic, team player with the ability to work independently and under pressure. Furthermore, prompt, organized, an active listener, and an effective communicator.

EXPERIENCE

04/2022-02/2023(Promotion)

Supervisor - Call Center, Maximus, Inc

Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

Develop work schedules and assign duties to direct report personnel to ensure efficiency

Evaluate employees’ job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks

Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis

Perform other duties as assigned by leadership

01/2022-04/2022

Admin 2 – Assessments, MMC Group, Inc

Review and submit applications for federal financial or disability benefits for children/adults in custody of government social services agencies

Review applications denied and gather documentation to determine if a reconsideration appeal is appropriate

Ensure case notes are updated with project timelines and with a high level of accuracy

Perform timely and regular follow up with the appropriate government program

07/2019-09/2021

Social Worker, Reche Canyon Rehabilitation Center

Leads the inter-disciplinary team in Resident Care Conferences to ensure the social, psychological, and emotional needs of each resident and family member are met

Oversees appropriate assessment prior to Initial Care Conference according to Minimum Data Set guidelines

Maintains the ongoing MDS, assessments, and care plans in related areas

Completes documentation in every resident’s record through care plan reviews and pertinent daily recordings

Provides direct social work services to residents and family members in the areas of counseling, group work, problem solving, information and referral, financial assistance, legal assistance, and advocacy to facilitate adjustment to the facility

Carries out social service duties in accordance with current federal, state, and local standards, guidelines and regulations, our established policies, and procedures

03/2017-12/2018

QUALITY MANAGEMENT ASSISTANT, RIVERSIDE UNIVERSITY

HEALTH SYSTEM

Assist in piloting the program “Meaningful Use”, which would entail

thoroughness of documenting a primary care provider for thoroughness of

discharged planning

Audit electronic charts using EPIC software.

Present new information to the internal/external clinics regarding “My Chart”.

Assist patients in setting up Proxy access for their health records.

Assist with the “Hand Washing” surveys to the patients and families.

Observation will be conducted with adherence to the World Health

Organizations Five Moments for Hand Hygiene. The audit will be focusing on a

single patient and a single healthcare worker in the healthcare setting.

3/2011 – 12/2017

LEAD MEDICAL UNIT CLERK, RIVERSIDE UNIVERSITY HEALTH

SYSTEM

Managed the receptionist area, including greeting visitors and responding to

telephone and in-person requests for information

Designed electronic file systems and maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion

Served as a central point of contract for all outside vendors needing to gain

access to the building

Made copies, sent faxes, and handled all incoming and outgoing

correspondence

Organized files, developed spreadsheets, faxed reports, and scanned

documents

Received and distributed faxes and mail in a timely manner

Cooperated with Medicare. Medicaid and private insurance providers to

resolve billing issues

5/2009 – 1/2011

PHARMACY ASSISTANT, RIVERSIDE UNIVERSITY HEALTH

SYSTEM

Provided friendly customer service at prescription drop off and pick up

counters.

Efficiently answered multi-line phone and processed high volume of order

requests from nurses, doctors, and pharmacists

Answered and screened phone calls for the staff pharmacist in a friendly,

efficient manner

Maintained proper storage and security conditions for all drugs

Strictly maintained customer and patient confidentiality

Promptly referred all doctor’s calls and customers medical questions to the

pharmacist on duty

Communicated with all customer and staff in a pleasant and professional

manner.

5/2007 – 6/2008

RECEPTIONIST, VISITING NURSE ASSOCIATION OF INLAND

EMPIRE

Communicate directly with doctor offices via telephone, fax, and

email

Efficiently answered multi-line phone and processed high volume

of order requests form nurses and doctors

Answered and screened phone calls for the staff in a friendly,

efficient manner

Strictly maintained customer and patient confidentiality

Promptly referred all doctor’s calls and customers medical

questions to the Director of Nurses on duty

EDUCATION

JUNE 1994

ASSOCIATE OF ARTS- GENERAL EDUCATION, SOUTHERN

UNIVERSITY A&M

MAY 1995

CERTIFIED NURSE ASSISTANT, GRINDSTAFF COMMUNITY

SCHOOL

SEPTEMBER 2004

LICENSED VOCATIONAL NURSE, CONCORDE CAREER INSTITUTE

JUNE 2009

BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION, UNIVERSITY OF

PHOENIX

JUNE 2020

MASTER’S IN HEALTH ADMINISTRATION, UNIVERSITY OF PHOENIX

MEMBER OF THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS (NCLS)

SKILLS

Efficient in WORD, EXCEL, and other

computer software

Fax, copier, PBX telephone (up to 15

lines)

Transcribe physicians orders

Insurance verification

Communicate with other

facilities/physicians

REFERENCES AVAILABLE UPON REQUEST.

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