Compliance Manager
Resume:
DONNA D PUGH
Risk/Compliance Manager with **+ years of experience re-entering the job market.
RELEVANT SKILLS
• Microsoft Office Suite
• Audit and Compliance Review
• Regulatory Risk Management
• Project Management
• Process Documentation
• Share Point
• Oracle
• People Soft
EDUCATION
Master of Arts,
Organizational Management
August 2011
Ashford University, San Diego, CA
Bachelor of Arts,
Organizational Management
March 2009
Ashford University, San Diego, CA
Associate of Arts,
Food Service & Culinary Arts
June 1991
Shasta College, Redding, CA
General Proofreading
January 2022- Present
Proofreading Anywhere
CONTACT
************@*****.***
PROFESSIONAL EXPERIENCE
First Data Corporation (Fiserv), Omaha, NE
October 2000 – October 2016
Business Risk/Compliance Manager
• Managed all audit and compliance reviews conducted by internal and external auditors to include: Service Organization Controls (SOC), PCI PIN Security Standards Audit and VISA Attestation of Compliance Validation
• Analyzed financial, reputational, and operational risks to the business saving the company potential revenue
impact from non-compliant processes and regulatory consequences
• Developed, planned, and executed audit test strategies based on industry standards and audit requirements; implemented annual audit schedule to include 12 audit test plans, with up to six live audits in progress at any given time
• Implemented modifications and solutions including establishing new policies and procedures to identify and address risks in the organization
• Built positive, trusting relationships with all team members and clients; delivered monthly audit updates and progress to executive leadership and responded quickly to inquiries
Quality Assurance/Deployment Manager
• Facilitated collaborative communication between the client operations team and production operations
resulting in heightened quality accuracy and reduced impact to the customer
• Improved the external “voice of the customer” error reporting by implementing a Corrective Action Reporting program
• Consistently maintained a 99.9% quality accuracy level on a production volume of over 8000 packages a day
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