Entry Clerk Customer Support
Resume:
SUSI MATSUOKA
Fort Lauderdale, FL 33334
************@*****.***
OBJECTIVE
Seeking a position where I can utilize my knowledge and skills to provide optimum support to a company that will allow me to grow as a succeeding individual.
SKILLS
Able to type 40 wpm
Software: Solidworks, Keyshot, Photoshop, InDesign, Microsoft Office: Excel, Power Point, Word, Windows 7, 10 & 11
EDUCATION
San Jose State University, Ca
BA in Industrial Design
Graduation Date 12/2012
Broward College, Fl
AA in Graphic Design
Graduation Date 05/2008
WORK EXPERIENCE
Computer Technician/Customer Service
01/2013 - Present
USA Computer Store, Fort Lauderdale, FL 33309
Responsible for the computer shop front store
Customer support and taking orders from customers
Responsible for completing online and in store orders.
Assemble and Dissemble Computers and Laptops
Troubleshooting technical problems of computers and network printers.
Software/ Hardware installation as well as remove Spyware, virus
Develop and maintain hardware, software, and internal systems standards, procedures. Secretary / Customer Service
9/2007 - 12/2008
Export PC Store Inc., Fort Lauderdale, FL 33334
Responsible for maintaining the office filing system.
Answered multiple phone lines & direct to appropriate person
Effectively prioritized & resolved customer complaints by telephone & e-mail
Managed the mailing and shipping of important documents. Data-Entry Clerk
9/2006 - 8/2007
Capitol Supply-Furniture, Sunrise, FL 33324
Effectively managed the company's database
Added information & images to the database from sources including hand-written documents, files and websites
Verified accuracy of information of the database
Helped organize the information making it easier to manage. LANGUAGE
Fluent in Spanish
Reference available upon request
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