Neville Lebga

Technical Support Analyst

Fayetteville, North Carolina

advidl@r.postjobfree.com

717-***-****

Seeking a Technical position in an environment where I can deliver exceptional service and utilize my technical abilities to help resolve IT related incidents and requests.

Work Experience

Technical Support Specialist II

U.S. Army - Fayetteville, NC

January 2020 to January 2023

Troubleshoot Windows-based systems

Configure and set up Apple and Android mobile devices

Image windows 10 laptops and desktops

Remote support on Microsoft office 365 products

Network Printer set up and support

Technology Specialist

Parc, INC - Saint Petersburg, FL March 2014 to 2020

Remote support to company employees on technology related Issues including Hardware and Software support for various Microsoft & Apple OS, Microsoft Office products, and Windows 10

Creating & Configuring email accounts on computers, tablets and smartphones.

Mobile device configuration and support

Installing and setting up networked and local printers

Routing and resolving all IT related tickets

Addressing issues through Spiceworks helpdesk ticketing system (assigning and resolving tickets)

Manage user accounts via Active Directory

Technical Support

Bright House Networks - Saint Petersburg, FL

October 2010 to March 2014

Troubleshooting internet Connectivity issues on networked devices ● (tablets, laptops, desktops), digital Cable and phone support.

Providing Technical Support over the phone to Bright house internet phone and cable customers,

Responsible in making outbound calls to follow up with customers on ● existing technical issues making sure they are resolved on time.

Selling Bright house services (internet, phone cable TV) to current and future customers.

Helpdesk/Technical Support Professional

Stream Global Services - Tampa, FL

June 2011 to March 2012

Remote phone support

Troubleshooting Laptop and Desktop hardware and or software

Assisting in downloading and configuring Dell drivers and software on desktops and laptops

Microsoft OS installations and troubleshooting such as Windows XP, Vista and windows 7

Documenting Service requests

Making outbound calls to follow up and ensure resolution of issues and customer satisfaction.

IT INTERN

PC PARTS, INC - Harrisburg, PA

January 2010 to December 2010

Dismantling Computers Systems

Dismantling computer monitors.

Testing computer parts/components such as; Monitors, CPUs, motherboards Video cards, network cards and memory.

Education

Bachelor of Science in Information Technology

Central Pennsylvania College - Summerdale, PA December 2010

Skills

•Help Desk Support

•Desktop Support

•CompTIA Network Plus

•CompTIA Security Plus

•Software Troubleshooting

•Mobile devices

•Technical Support

•Active Directory

•Service Desk

Certifications and Licenses

CompTIA Network+

June 2017 to Present

CompTIA Security+

March 2021 to Present

Contact this candidate