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Jack Hicks

DBA (ABD), MBA, CSM

**** ******* ***. **** *****, Ca 90755

Telephone: 310-***-**** (Home)

Email: advid2@r.postjobfree.com

Professional Profile

Digital leader that is passionate, resourceful, and a forward-thinking storyteller with an entrepreneurial spirit combining over 15 years of digital development and program management, process improvement and financial management experience. A digital financial technology guru with year over year of success in driving new digital technologies from conception into implementation and improving business process initiatives. A resourceful individual with success in developing from the ground up ideas and concepts into actuality by daring to dive into unknown waters to accrue valuable skillsets and spearhead new challenges. Core Competencies

Digital Platform Delivery Fintech Research Digital Marketing

Cloud Based Infrastructure Digital Department Leader Scaled Agile

Certified Scrum Master Financial Industry Best Practices Knowledge Management Systems

Fintech Deal Structuring Adobe Marketing Cloud Professional Agile/ Scrum Career Summary

2019 – Current SkyOne Federal Credit Union, Hawthorne, CA Sr. Director/ Digital Experience and Innovation

• Responsible for the Digital transformation strategy and digital roadmap ensuring long term evolution of the customer digital experience.

• Led research and delivery of our brand identity, including logo, naming, color systems, typography and identity successfully leading to rebranding effort set for 2022.

• Worked with fellow senior leadership on potential merger opportunities to increase membership, lending and deposit growth while maintaining successor rights.

• Identified, Introduced, and crafted strategic Fintech partnerships that increased revenue for both Lending and Deposits by a total of 30 million/yr. in three years.

• Created the strategy and led the Organizational project of the replacement of the Mobile and Online banking replacement platform to provide a best-in-class digital experience led to 94% Customer adoption.

• Championed SkyOne’s BI reporting ability by creating a robust AI driven backend. Implemented Power BI to aid in the report creation.

• Led the modification effort of our Retail Banking and Mobile Business Portal in under one month to accommodate PPP loans caused by the Covid Pandemic, this led to the onboarding of 1500 loans.

• Led the department to Design, Development and Deployment of Custom Lending and Deposit Application Management Portal that utilizes various API’s which has increased the volume from an average of 80 applications a month in 2019 to 600/m average since 2020.

• Led the department to implement Lending underwriting empowering our auto-decisioning capabilities, which has increased lending income over 30% in from 2019.

• Led Digital Contact Center Strategy and Resources, leading to 15% decrease in call volume and 30% decrease in wait time.

• Design and Implementing Cloud based infrastructure that is scalable to support SkyOne growth while ensuring ease of access to our analytical and reporting needs.

• Lead Department to reduce cost by ensuring all vendor contracts are negotiated so that the best deal and terms are obtained for SkyOne Federal Credit Union.

• Introduced and implemented Agile development to SkyOne. Page 2

2016 – 2019 City National Bank, Los Angeles, CA Vice President/ Digital Engineering Manager

• Identify and Evaluate Fintech Technologies provide in depth analysis on whether product would be a good “fit” for various CNB Digital Initiatives.

• Developed digital roadmap that has currently led to over 200 successful feature deployments.

• Defined and implemented digital IAM strategy for integration to payment applications

• Manage 9 functional agile teams.

• Review Release Playbooks to ensure accuracy and delivery of functionality.

• Created and implemented multiple Proof of Concepts that lead to successful pilots and eventual adoption by the bank. Examples being Application Management System, Document Management Portal, Loan Origination Systems (two).

• Lead digital development team in the implementation of Digital Money Movement applications in mobile and web environment to include P2P, A2A, Zelle, and Automated wire Transfers.

• Lead digital development teams in the implementation of Identity Access Management

• Leading redesign of Mobile application in partnership with IBM.

• Introduced and lead implementation of automated deployment and testing applications that has reduced production deployments from 5 hours to average time of 8-10 minutes.

• Implemented framework of agile teams to meet bank needs.

• Leading the digital effort from on-premises to Cloud environment

• Created and staffed User experience team, Development Teams.

• Implemented and regular use of Atlassian products (Jira; Confluence; Bitbucket).

• Present vendor findings and provide recommendations to appropriate executives.

• Responsible for providing key client relationship management for the duration of the project.

• Ensure delivery teams are adhering to Key architectural principles during design and development.

• Design Enterprise Micro-Services ensuring capabilities are SOLID.

• Recommend product/service/communication actions that can enhance the client experience at City National based on insights gathered, as appropriate.

• Increase digital marketing speed to market by 80 percent and with appropriate application analytical toolset

• Collaborate with the Digital Channels Product team and BATS project members to collect, clarify, and translate business requirements into documentation and conceptual design, from which applications and solutions are developed.

• Responsible for managing the day-to-day activities of Development and Product digital team members. Determine product and system needs and objectives. Consults with business and technical teams regarding problems with current business applications or systems, enhancements, or new functionality.

• Collaborate with Digital Channels, BATS, Legal, Product Management and others to create and implement correct operational and business artifacts as they relate to the product or system application. 2013 – 2016 Toyota Financial Services, Torrance, CA Lead Digital Business Systems Analyst/ Project Manager

• Subject Matter Expert for Loan Origination Systems and Digital Payment Management Systems.

• Identify emerging financial technologies and present recommendations to the PLT based off Company research

• Present vendor technologies cost/ benefit analysis to various resources.

• Implemented and configured Adobe Marketing Cloud, including Omniture that was at the time not a part of the Marketing Cloud

• Functions as primary liaison between technologies, marketing, account management teams and third-party business clients to gather and define multiple clients.

• Ensured digital designs adhered to best of class architectural practices.

• Implemented HTML Tags for Omniture and Google Analytics ensuring proper representation in the Omniture Suite.

• Collaborated with Supervisor, Subject Matter Experts, and Product Managers to find the best approaches to address the client’s requirements.

• Designed Enterprise Micro-Services ensuring capabilities are SOLID. Page 3

• Participated, collaborated, and engaged with Teams, throughout the Software Development Lifecycle to ensure correctness and quality software delivery.

• Partner with third party consulting firms to ensure deliverables are completed correctly and in a timely manner.

• Enhanced the performance of the Information Technology Department with the introduction of improved leadership metrics and industry best practices

• Multitask various tasks which include developing scope and schedule for newly launched IT projects and partnering with internal and external resources to create and reconcile business and technical requirements that align with current Federal guidelines including SOX, FDIC, FCRA and CFPB

• Contributed to the process to create and secure approval of Statement of Work (SOW) documentation

• Liaising with Business Technology services and upper management to mitigate risk and deliver transformational solutions that optimize outcomes.

• Facilitating regular meetings with other Subject Matter Experts to prepare detailed and meticulous Architectural Documentation for Scion.com; Toyota.com and Lexus.com as a part of our Digital Initiative for Retail Transformation.

• Created comprehensive budgets and projections while conducting cost analysis for high net IT projects; utilizing advanced methods including Agile to streamline software delivery

• Lead testing teams in performing UAT, SIT, testing efforts and multitasking other various initiative tasks.

• Created Test Strategies, Test Plans, Test Cases and Traceability matrix to support QA testing efforts. Key Achievements

• Received 2014 Innovation “Showcase” Award for Scion OCA Project and nominated for Innovation “People’s Choice” Award Received 2015 1st Place Innovation Award for Scion OCA 2.0 2012 – 2013 Bank of America. Agoura Hills, CA Lead Digital Business Systems Analyst Consultant

• Led the lifecycle of vital architectural development projects and integrated rigorous legal regulations with demanding business and technical requirements to meet budgets and deadlines

• Managed project teams and partnered with legal and IT teams throughout project implementation to meet all expectations and timescales and achieve best practices

• Collaborated with IT teams to provide analytical support for Strategic Servicing Transfer LOBs and aligned legal requirements with vital documentation to include business requirements and low / high level design and define user and functional requirements for REOs, Short Sales, GOVREOS and VA loan data

• Developed leading edge architecture for a cloud web service application to streamline the loan application process and allow customers to access and edit legal and confidential documentation

• Facilitated meetings with other legal Subject Matter Experts to ensure application specifications were in accordance with state and federal regulations

• Analyzed legal needs, functional requirements, user requirements, use cases, assumptions, constraints and dependencies to successfully create business requirement documentation

• Drafted and implemented detailed test scripts (UAT testing) to ensure reliability and created Work Breakdown Structures (WBS) to ensure accountability

• Defined and delivered system specifications, system requirements, I/O specifications and data specifications (origination and targeted system) in accordance with project expectations

• Enhanced functionality in transferring loan data requirements with clearly defined acceptance criteria, assumptions and constraints

• Implemented Waterfall and Agile methods to streamline project outcomes; proactively troubleshoot complex roadblocks and deliver cost effective solutions

2010- 2012 Disney Corporation, Orlando, FL Business Systems Analyst Consultant

• Subject Matter Expert on Guest Claims and Workers Compensation.

• Created and maintains project schedules via Microsoft Project and Primavera P6 to successfully manage projects of a combined budgeted at $25 million to completion

• Organized and facilitated daily scrum meetings to communicate action items, address issues and risks, and to discuss upcoming deliverables to assist in meeting project deadlines Page 4

• Facilitated meetings between internal IT management and external executives, documents results, and provided guidance to ensure respective projects remain complaint with procedures and guidelines

• Composed project charters, communication plans, change requests, issue logs, testing strategies, and lessons learned for each initiative to apply project management best practices

• Evaluated business opportunities by cross referencing the scope against available resources and the associated costs

• Managed project budgets effectively to reduce development cycles and maintenance costs while improving quality

• Created business process initiatives to effectively transform existing processes and information system investments into new and improved business capabilities, while providing process owners the ability to visualize the transformation prior to implementation.

• Enhanced the User Experience (UX) for internal members and the end-users by identifying improvement areas and leading new solutions through development and into implementation

• Composed client visions into an interactive process maps that depict the end to end process which enables decision makers to visually review concepts, confirm inefficiencies, and gauge scalability to implement an optimal process

• Executed multi-phase qualitative and quantitative research to structure the designs of new processes that yield efficient, effective, and scalable approaches to shape organizations for decades

• Designed infographics equipped with statistical analysis of system data to translate complex information into a digestible and actionable document

• Socialized new approaches to obtain feedback and solidify the impacted personnel’s involvement in the effort to achieve higher acceptance

1999 – 2010 United States Military

2005 – 2010 Technical Project Lead / Technician (Long Beach, CA)

• Directed a team of subordinates in the completion of 1,500+ repairs under aggressive timescales in accordance with strict safety standards

• Facilitated regular meetings with key agencies to align processes with strict mission standards

• Conducted analysis of a high volume of illegal immigration data to identify anomalies and delivered optimal solutions to key stakeholders

• Communicated professionally and effectively with aviation leaders to troubleshoot and resolve complex technical design flaws with a new jet

1999 – 2004 Systems Analyst (Fort Drum, NY)

• Configured and installed Information Systems and resolved complex roadblock with cost effective solutions to ensure systems aligned with operational goals

• Worked effectively with a third-party vendor to define legal standards when operating abroad

• Introduced comprehensive diagrams and flow charts to outline systems capabilities and processes and provided vital recommendations on hardware and software improvements

• Demonstrated the ability to work effectively in highly pressurized environments to lead subordinates and ensure quality standards aligned with military policy and procedure

Education and Qualifications

DBA

MBA

Digital Marketing, 2020

Argosy University, Los Angeles, CA

International Business

Argosy University, Los Angeles, CA

BS Computer Science

California State University Dominguez Hills, Carson, CA

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