Customer Service Professional

VERONICA GIBBS

**** ********** ****, *******, ** 30028 · (470) 944 - 0564

*************.**@*****.***

Bilingual Professional with over 15 years of Customer Service experience in various industries such as: Hotels, Restaurants, Healthcare, Childcare, Administrative, and Automotive Retail. Looking for a Company where I can utilize my experience with opportunities for growth. EXPERIENCE

FEBRUARY 2021 – CURRENT

OPERATIONS MANAGER, HYATT HOUSE ATLANTA/PERIMETER CENTER Opening and overseeing all pre-opening operations including but not limited to ordering, shipping, receiving, inventorying. Oversee hotel operations (focusing on Food and Beverage and Front Desk operations) to ensure a safe, enjoyable and comfortable environment for guests to enjoy and where associates can excel while ensuring that all policies and procedures are being followed per Hyatt and Legacy Ventures Standards. Ensuring exceptional service is provided to all guests by all hotel associates. Successfully attained GBAC (Global Biorisk Advisory Council) STAR Facility Accreditation. MARCH 2020 – FEBRUARY 2021

ASSISTANT GENERAL MANAGER, HOLIDAY INN & SUITES PEACHTREE CITY Oversee hotel operations to ensure a safe, enjoyable and comfortable environment for guests to enjoy and where associates can excel while ensuring that all policies and procedures are being followed per IHG and Buckhead America Standards. Ensuring exceptional service is provided to all guests by all hotel associates. Successfully attained Hospitality and Tourism Management Certification from Florida Atlantic University.

APRIL 2018 – FEBRUARY 2020

ASSISTANT GENERAL MANAGER, HYATT PLACE OCEAN CITY/OCEANFRONT Opening and overseeing all pre-opening operations including but not limited to ordering, shipping, receiving, inventorying. Oversee hotel operations to ensure a safe, enjoyable and comfortable environment for guests to enjoy and where associates can excel while ensuring that all policies and procedures are being followed per Hyatt and TKO Hospitality Standards. Ensuring exceptional service is provided to all guests by all hotel associates. Successfully attained Hyatt Operating Excellence Award in 2019.

MAY 2015 – APRIL 2018

GALLERY HOST/GUEST SERVICE SUPERVISOR, HYATT PLACE WINDWARD PARKWAY Overseeing all Food and Beverage, Morning and Overnight Front Desk Operations to ensure a safe, enjoyable and comfortable environment for guests to enjoy and where associates can excel while ensuring that all policies and procedures are being followed per Hyatt and Aimbridge Hospitality Standards. Successfully attained the Servsafe Food Protection Manager Certification. APRIL 2014 – MAY 2015

KITCHEN MANAGER/BANQUET LEAD/EXECUTIVE HOUSEKEEPER, HYATT PLACE DEWEY BEACH Oversee all In-Hotel Food and Beverage Operations such as but not limited to ordering, inventorying, receiving. Help coordinate successful events in the Cove/Lighthouse Event Center with responsibilities as set up, break down, staffing, food operations. Ensuring Food & Beverage and Housekeeping policies and procedures are followed per Hyatt and TKO Hospitality Standards. Ensuring excellent Guest service in all facets.

MAY 2015 – APRIL 2018

SERVER/HOSTESS, TGI FRIDAYS

Greeting, seating, collecting orders, correctly inputting into POS system. Ensuring fast and friendly service to all customers. Ensuring that orders are completed as expected by the customer. FEBRUARY 2012 – JANUARY 2013

MEDICAL OFFICE ASSOCIATE, NANTICOKE PEDIATRICS

Ensuring office ran efficiently by obtaining insurance verifications and authorizations, receiving and updating medical records, completing patient referrals, processing insurance claims, scheduling MARCH 2009 – FEBRUARY 2012

TEACHER ASSISTANT/FAMILY SERVICE WORKER, TELAMON CORPORATION Assist teachers and bus drivers with the day-to-day operations of the classrooms. Recruiting and Enrolling children/families into the Program. Completing Home Visits to assess how to best advocate for each child and family enrolled in the program. Providing resources and advocating to better the lives of the children in the Program and their families. Assisted in the planning, implementation, and evaluation of parent related activities, and family and community partnership activities. EDUCATION

JUNE 2007

HIGH SCHOOL DIPLOMA, BRANDYWINE HIGH SCHOOL

LANGUAGES

SPANISH

FLUENT IN ALL ASPECTS – SPEAKING, READING AND WRITING REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate