Data Entry Service Representative
Resume:
Marisol Velasquez
Oakland Park, Florida 33334
****.*************@*****.***
OBJECTIVE: To obtain a position in the customer service field where I may utilize my current skills while building my capabilities with new responsibilities and exposure to new areas of training.
EDUCATION AND TRAINING:
WASHINGTON IRVING High School (1985 – 1987) NEW YORK, NEW YORK
SKILLS:
• Proficient in Windows XP, Microsoft Word, Microsoft Excel, HTML, Adobe Illustrator
• Well-developed communication skills, fluent in English and Spanish.
• Self-motivated and enjoy building relationships with people and Organizations.
• Quick learner with the ability to develop new skills with minimal guidance.
• Very accurate and rapid keyboarder.
• Professional service with proven track record for delivering superior service.
EXPERIENCE:
BRANDSMART USA (7/2017-Present) OAKLAND, FLORIDA
CUSTOMER SERVICE DISPATCHER
Handle techs route
Customer Service
Help customers
JCPENNEY DEPARTMENT STORE (10/2010 – 03/2017) MIAMI, FLORIDA
CUSTOMER SERVICE
• Cashier, Retail, help customers
ALL-MED SERVICES (2007-2010) MIAMI, FLORIDA
CUSTOMER SERVICE REPRESENTATIVE/REFERRALS
• Held responsibility for any operations in the office including data entry.
• Telecommunications skills; answered phone graciously.
• Managed and verified eligibility.
• Handled on call accurately and worked effectively after hours.
• Trained, coached and developed new courses for upcoming team members.
• Cultivated positive and enduring relationships with customers.
CONSOLIDATED DELIVERY LOGISTICS (2004 – 2006) MIRAMAR, FLORIDA
CUSTOMER SERVICE/RECEPTIONIST
• Greeted and assisted any customer’s needs.
• Held responsibility for any operations in the office including data entry.
• Answered an ample amount of phone calls.
• Maintained updated inventory records from shipping to the date of delivery.
• Responsible for scheduling pharmaceutical appointments.
QUISQUEYA TRAVEL (2004 – 2004) MIAMI, FLORIDA
RECEPTIONIST
• Travel reservations, tickets purchasing and/or sold vacation deals.
• Phone answering concurrently.
• Attended customers and traveler’s needs.
• Managed accounts payable and location budgeting.
ULTRA FLEX PACKAGING (2000 – 2004) BROOKLYN, NEW YORK
SHIPPING AND INVENTORY MANAGER
• Arranged delivery and pick up for packages nationwide.
• Prepared invoices, making sure they were being processed.
• Purchased orders and receivable
• Trained, coached and developed new courses for upcoming team members.
REFERENCES: AVAILABLE UPON REQUEST
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