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JE' LANI SHINN

adviao@r.postjobfree.com 586-***-**** Detroit, MI 48221

Enthusiastic team-player, eager to boost the level of customer satisfaction through delivery of superb customer service and demonstration of effective safety and comfort protocols. Seeking to thrive in a deadline-driven environment, while maintaining high quality standards of operational safety and customer service. Multitasking

Supervision & Leadership

Interpersonal Skills

Quality control analysis

Conflict Resolution

Hostpitalty

Excellent Communication

Teamwork

Flexibility

Business Development

Webasto Roof Systems Plymouth, MI, MI

Process Technician

08/2022 - Current

Prepared required documents and reviewed for accuracy Initiated contact with Milling department to roll out production schedule changes, promoting more efficient processing

Completed daily housekeeping tasks to keep operations compliant and ready for audit

State of Michigan Unemployment Rep

-Remote Southfield, MI

Robert Half

08/2019 - 01/2020

Respond to and document telephone, written and walk-in inquiries regarding benefits, or claim status

Assisted the State of Michigan Unemployment file claims for unemployment benefits

Collaborated with fellow team members to manage large volume of claims Integrated Deicing Services (IDS)

Romulus, MI

Aircraft Deicer

11/2018 - 08/2019

Communicated with flight dispatch personnel regarding incoming or outgoing aircraft

Applied fluid to aircraft surfaces to remove ice

Implemented procedures in accordance with company standards Prospect Airport Services Romulus, MI

Wheelchair Agent/ Unaccompanied Agent

08/2016 - 11/2018

Assist and transported passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area

Ensure all mobility impaired passengers are given adequate service Greeted customers, answered questions and discussed services Rochester University Rochester Hills, MI

Bachelor of Business Administration in Sports Management 08/2022

Summary

Skills

Experience

Education and Training

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