General Manager Customer Service
Resume:
Abel Diaz
Energetic, passionate, customer-centric, and skilled leade
extensive experience in a variety of restaurant Manageme!
roles. Relevant educational background includes business
operations, accounting, and marketing. Seeking ma! ment
role in a successful restaurant operation.
RELEVANT EXPERIENCE
The Lanai at Mamala Bay, Honolulu — Senior Manager
MAY 2022 - PRESENT
California Pizza Kitchen, Honolulu — Senior Manager
JAN 2022 - MAY 2022
40 Carrots by Bloomingdale’s, Honolulu — Manager
MAY 2019 - JUNE 2020
Hooters of Honolulu, Honolulu — General Manager
APR 2008 - MAR 2019
Hooters Casino Hotel, Las Vegas, NV — Asst. General
Manager
MAY 2006 - APR 2008
Hooters of Mission Valley, San Diego, CA — Asst. General
Manager JUNE 2004 - MAY 2006
[Concurrently worked as opening and training management team for
expanding Hootwinc Franchise locations: Hooters of Burbank, CA, and
Hooters of Janzen Beach, OR.)
Hooters of Bayside, Miami, FL — Asst. General Manager
NOV 1999 - JUNE 2004
Pizza Hut, Miami, FL — General Manager [8 years]
Burger King, Miami, FL — General Manager [6 years)
COMPLETED EDUCATION
Florida International University, B.S. - Hospitality
Management
Miami-Dade College, A.A. - Business Administration
Naval Academy, COLOMBIA
”.
96815
mail.com
SKILLS
© Budget Administration
@ Staff Development
Key Relationship
Management
Cost Control
Event Planning and
Execution
@ Team Leadership
@ Revenue Generation
@ Customer Service
e
e
Vendor Coordination
Inventory and Supply
Management
SIGNIFICANT
ACHIEVEMENTS
New Restaurant Openings
Alead manager for the
planning, execution,
hiring, and training team
for grand opening of
Hooters of Burbank, CA,
and Janzen Beach, OR,
locations.
Sustained Operations
Despite significant revenue
losses, beyond control of
the management and staff,
found ways to keep team
motivated, orders coming
in, and maintain a safe,
sanitary restaurant
(Hooters of Honolulu; and
The Lanai at Mamala Bay).
LANGUAGE FLUENCIES
e English
e Spanish
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