Nulu Muwanga Namboowa

Dubai,UAE

009***********

advi9j@r.postjobfree.com

https://www.linkedin.com/in/nulu-muwanga-aa9408218.

PROFESSIONAL SUMMARY

Focused multitasking Hospitality specialist well-known for turning problematic accounts into long term customers. Detailed, quick-paced and true team player. Pursuing new sales-driven role with my abilities.

WILLING TO TAKE ANY ROLE PERFECTLY OUTSIDE MY EXPERIENCE

Work Experience

PRE-OPENING FRONT DESK ACCOR-ACCOR WORLD CUP GLOBAL SPORTS EVENT 2022

06/04/2022 Till 31/01/2023

Handled hotelogix software, crm,pms.

Acted as front desk trainer

Made reports for each and every shift

Provided Guest service

Daily report Audit

RESERVATIONS/HOSTESS-MESHICO GROUP OF RESTAURANTS-DUBAI

1/02/2022 Till 1/04/2022

Made bookings especially the walk ins.

Provided Customer service and hospitality

Handled CRM and seven rooms system

Made reports

Upsold

RESERVATIONS AGENT -FLOAT CLUB/DUBAI

08/2021 Till 01/2022

Guided customers through their bookings and queries

customer service and management.

Sales elevation and maintaining prices

Complex Problem solving

JR. FRONT DESK TRAINEE-MELODICA MUSIC INSTITUTE

02/2022 Till 02/2022

Reminded existing customers to renew their packages

Built Customer relations

Answered emails,phone calls and WhatsApp inquiries

System follow up

Sales/Customer Service Majid Al Futtaim - Abu Dhabi

09/2019 Till 08/2021

Checked notes with counterfeit pens and examined coins to spot and refuse foreign currency.

Processed all transactions efficiently and timely.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Processed POS transactions, including checks, cash and credit purchases or refunds.

EDUCATION

01/2010 UCE : Secular Studies

Emirates College School - Kampala,

01/2016 Advanced Education : Secular Studies

Emirates College School - Kampala

02/2018 DIPLOMA IN HOTEL/HOSPITALITY MANAGEMENT

MAKERE UNIVERSITY - Kampala

CERTIFICATIONS

CERTIFICATE IN CHEMICAL SAFETY AWARENESS CERTIFICATE

CERTIFICATE IN WINE 101 SERVER

CERTIFICATE IN GENERAL DATA PROTECTION REGULATION

CERTIFICATE IN GUEST SERVICE

CERTIFICATE IN FRONT DESK

CERTIFICATE IN THREATS AND SECURITY AWARENESS FOR FRONTLINE STAFF

CERTIFICATE IN SERVICE PRACTICES DURING COVID-19

SKILLS

Problem solving strength

Cashier knowledge

Customer service

Self-motivated Exemplary communicator

Market research COMPUTER knowledge

Contact this candidate