Cheyenne Jordan

562-***-**** E: advi8o@r.postjobfree.com

Inglewood, CA 90305

PROFESSIONAL SUMMARY

Thorough and steadfast Office Worker with top-notch administrative skills and solid background in social services and customer services. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

SKILLS

●Administrative tasks

●Operations support

●Problem-solving

●Administrative support

●Active Leaning

●Time Management

●Billing and coding

●Recordkeeping

●Outstanding communication skills

●Client Relationships

●Typing 40 WMP

●Computer Literate

WORK HISTORY

HRIS Associate/ HRIS Data Analyst 1 01/2022 to Current

VJG INC

Using automated tools to extract data from primary and secondary sources

Developing and maintaining databases, data systems – reorganizing data in a readable format

Performing analysis to assess quality and meaning of data

Filter Data by reviewing reports and performance indicators to identify and correct code problems

Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction

Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.

Analyzing local, national, and global trends that impact both the organization and the industry

Preparing reports for the management stating trends, patterns, and predictions using relevant data

Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.

Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

Assistant House staff Coordinator 01/2020 to 8/2021

Los Angeles County Department Of Health Services Torrance, CA

●Restocked office supplies and retrieved files for staff.

●Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

●Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

●Answered incoming telephone calls, took down messages and provided information.

●Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Assisted with hiring and test proctoring

●Completed clerical tasks such as filing, copying and distributing mail..

●Sorted and organized materials such as physical files, tracking spreadsheets and reports.

●Contributed to content creation for company website.

●Supported finance department payroll administration while monitoring reportable hours of 80 full-time employees.

●Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

●Participated in cross-functional team-building activities.

●Maintained status reports to provide management with updated information for client projects.

Supervising Typist Clerk 01/2019 to 12/2019

Los Angeles County Department Of Mental Health Los Angeles, CA

●Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

●Supervising 10 or more employees

●Provided clerical support to 50 company employees by copying, faxing and filing documents.

●Providing assistance to escalated issue to 100s of customers daily.

●Reviewed and streamlined digital file systems to reduce usage errors.

●Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

●Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

●Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

●Sorted mail for delivery.

●Recorded minutes at board meetings adhering to proper procedures and bylaws.

●Routed more than 200 calls per day to 50 staff members.

●Prepared daily trip reports.

●Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

●Verified cards, gave change and collected and processed over $6000 worth of insurance payments.

●Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches.

●Recorded arrival and departure times for loads.

●Received and routed business correspondence to correct departments and staff members.

●Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

●Drafted professional memos, letters and marketing copy to support business objectives and growth.

●Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.

●Optimized system use by preparing training manual for team members covering proper clerical procedures.

●Assisted customers by answering questions and fulfilling requests.

Intermediate Typist Clerk 05/2017 to 01/2019

Los Angeles County Department Of Public Social Services Hawthorne, CA

●Attended training associated with role to improve skills and boost speed.

●Corrected grammar, spelling and syntax mistakes.

●Accepted dictated notes and produced professional documents with outlined information.

●Edited drafts created from speech recognition software.

●Provided diverse clerical support to business personnel.

●Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

●Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

●Weighed letters and packages and calculated costs based on classification, weight and destination.

●Upsold postal services like insurance and tracking.

●Used automated mail processing equipment to sort and collate mail.

●Scanned documents and saved in database to keep records of essential organizational information.

●Added documents to file records and created new records to support filing needs.

●Corrected any data entry error to prevent later issues such as duplication or data degradation.

●Entered numerical data into databases with speed and accuracy using 10-key pad.

EDUCATION

High School Diploma 06/2011

City Honors College Preparatory Academy, Inglewood, CA

Please inquire about earlier work history

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