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Scrum Master Customer Service

Location:
Cornelius, NC, 28031
Posted:
February 23, 2023

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Resume:

SUMMARY

Certified and skilled Agile leader with over 7 years of hands-on-experience in leading cross-functional teams to plan, build, deploy, and manage large scale enterprise software applications. Executed projects on data migration, data processing, and web/mobile application development.

• Experience in working with senior management and leadership team, including Product Managers

and Product Owners to develop and execute change management approaches that enable business

agility, iterative delivery, and continuous learning.

• Proficient in frameworks including SAFe, Scrum, Kanban, and lean. Proficient in Agile tools like JIRA,

Version One, TFS, and confluence. Versatile communicator with experience delivering training to a

variety of audiences, developing content such as instructor slide decks, workshop materials, and

transforming development teams into high-performing teams.

• Experience in Financial, Health and Treasury domain. Performed as the Scrum master for multiple

Scrum/Kanban teams, with a focus on guiding the teams towards improving the way they work.

• Worked closely with Product Planning, Product Development and Technology groups to plan and

deliver releases. Works with product owners to define and prioritize outcomes. Ensures the

application of agile frameworks to the software to increase effectiveness of software development.

• Organized and facilitated project planning, estimation sessions, daily stand-up meetings, reviews,

retrospectives, and other Scrum-related meetings.

• Provided coaching/mentoring to team members on Agile practices and processes. Lead the agile

transformation and implementation while constantly evaluating and articulating the current state of

agile maturity through an assessment of the organization and team’s culture, structure, processes,

and behaviors.

•Identified, tracked, and solved impediments and may remove roadblocks to software development, protecting the teams from interruptions and distractions. Improved the productivity of the teams in any way possible, within Agile/Lean ethics.

• Guiding and Coaching both the Scrum Team and the Development team on self-organizing to fill in

the intentional gaps left in the Agile/Scrum frameworks

• Practical experience working with a SAFe Scrum environment, facilitating Program Increment (PI).

•Guiding and Coaching both the Scrum Team and the Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

PROFESSIONAL SKILLS and QUALIFICATIONS

Agile Methodology / Scrum Processes / Servant Leadership Skills /Story Based Development/ Sprint

Planning /Project Management / Team Training & Leadership / Lean & Kanban / Problem Resolution /

/Microsoft Excel/ Customer Service/ Team building / Jira /Innovation & Change Management/ Software Development Life Cycle (SDLC)/ Agile Mindset, growth mindset/ Communication and Organization

EXPERIENCE

Fresenius Medical Care. Charlotte, NC.

Role: Remote Sr, Scrum Master (08/2019 – Present)

●Contributed advanced knowledge in formulating systems scope and objectives relative to the organization's business plan and user requirements, process flow definitions, and functional specifications.

●Performed as the Scrum master for multiple Scrum/Kanban teams, with a focus on guiding the teams towards improving the way they work.

●Drafted and maintained business requirements and aligned them with functional and technical requirements.

●Recommended operational improvements and established an effective management control and reporting system based on tracking and analysis.

●Worked with management and staff to ensure projects were carried out following PMP guidelines and established effective execution strategy and alignment.

●Used Kanban in maintaining and tracking bug fixes and future enhancement.

●Implemented the Scrum Framework effectively and provided coaching and training at the team level to maximize its benefits.

●Developed and maintained standards, tools, and best practices with the Program Manager to define quality measures for each sprint; Defined, coached, and trained development team and business stakeholders on Definition of Ready and Definition of Done as applicable.

CBRE Group Inc. Dallas, TX.

Role: Remote Scrum Master (01/2018 to 08/2019)

●Implemented the adoption of scrum and agile principles to help organization transition to an agile culture, which brought about an increase in transparency, stakeholder engagement, and team’s productivity.

●Assured continuous improvement by establishing cross team metrics and dashboard.

●Facilitated discussion, decision making, conflict resolution, and the delivery of committed work goals.

●Led team through requirement gathering, design specification, and deployment process to ensure customers’ business process requirements are met.

●Directed problem solving and coordination effort between various business units while working closely with the IT project manager to create and maintain product backlog and define user stories according to business values.

●Supported and educated product owners on grooming, planning, and maintaining the product backlog.

●Used operational metrics and reports to perform daily, weekly, and monthly review analysis of the current process.

Truist Financial. Charlotte, NC.

Role: Scrum Master (11/2015 to 1/2018)

●Facilitated Scrum ceremonies, iteration planning, daily scrum, iteration review, and iteration retrospective.

●Directed and enhanced organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

●Led multiple high performing Scrum teams facilitating progress toward delivery goals by using agile practices and coordinating information with other non-scrum teams involved in the project.

●Worked with Product Owner to groom backlog and plan releases.

●Removed roadblocks for successful iterations, which led to the transition of releases on time.

●Participated in the Scrum Master Community and encouraged cross-team sharing of agile and scrum practices.

●Worked with Product Owners to prioritize and groom Product Backlog.

●Tracked daily progress using burndown chart metrics.

EDUCATION

Bachelor of Business Administration in Marketing, National Polytechnic, Bambui, Cameroon.

Diploma in Computerized Accounting and Management, Paul’s Computer Higher Institute of Technology, Bamemda, Cameroon.

CERTIFICATIONS

Certified Scrum Master (CSM), Scrum Alliance

Professional Scrum Master (PSM), Scrum Alliance

Certified SAFe 4 Advance Scrum Master (SASM)



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