Claims Assistant Customer Service

Claudia M. Pastora

P.O Box *** Chino Hills, CA **709 Mobile 909-***-**** advi7o@r.postjobfree.com

Objective

To Secure a position in a well know company. Where I can provide my skills and professionalism.

Education

RADIO AND TV COMMUNICATION OCTOBER 1997 ACI

·Major: Voice Over & Camera Talent

·Minor: Communications

GENERAL STUDIES AUGUST 1986 COLEGIO GUADALUPANO

·Major: General Studies

·Minor: Secretary

·Related coursework: Typing, Shorthand, Excel, Microsoft

Skills & Abilities

STRENGHTS

·Confident, friendly, excellent customer service, fluent in speaking, reading and writing Spanish and English, great leadership skills.

COMMUNICATION

·Great communication skills across the board, with customers, coworkers and management team.

LEADERSHIP

·I challenge myself to take on difficult tasks, to meet company deadlines as well as to help my team members to achieve their goal

·Always cheerful towards the workload to allow others to feel confident around me.

·I am skilled to work under stressful environment.

·Enjoy talking to clients while providing great customer service on the phone or one on one.

Experience

CLAIMS ASSISTANT ADMINSURE JULY 15TH, 2015 – JULY 2021

·I handle worker’s compensation documents for the claim adjusters.

·Draft and complete Legal Notices for Injured workers, Clients, Defense Attorneys and Applicant Attorneys.

·Contact Providers on regards of billing process.

·Contact Doctor offices to obtain work status.

·Generate Excess reports for Insurance companies

·Generate Reimbursement request for Insurance companies

·Claim Set ups

·Generate Subpoena files to be served.

·Process & send Benefits to Injured workers

COLLECTIONS ASSOCIATE RANDY’S AUTO SALES 2011 - 2013

·Coordinated the collection of current and defaulted payments.

·contacted clients to obtain collections on accounts

· assisted clients to develop achievable payment plans

·processed repossessions.

OFFICE MANAGER TOWER FINANCIAL 2009 - 2011

·Processed loans for realtors

·Coordinated with title companies through the entire loan process

·Opened, processed and closed Escrow

·Worked with financial institutions to achieve the best rate for clients.

·Stayed in contact with clients from the beginning to the end of the loan process.

OFFICE MANAGER / PROCESSOR SKYPARK FINANCIAL 2006 - 2009

·Generated New Leads

·Coordinated with title companies through the entire loan process

·Opened, processed and closed Escrow

·Worked with financial institutions to achieve the best rate for clients.

·Stayed in contact with clients from the beginning to the end of the loan process.

ACCOUNT EXECUTIVE PEOPLE’S CHOICE HOME LOANS 2004 - 2006

·Generated New Leads

·Stayed in contact with clients to obtain required documents for the loan

·Got files together to present to the lenders

·Followed the entire process of the loan with the management team and processor

·Drove to locations to meet with clients for loan signing process.

CONTINUITY DIRECTOR UNIVISION RADIO 1999 - 2004

·Organized continuity files for all radio stations

·Scheduled commercials/radio spots to go on the air

·Revised commercial spots

·Processed orders for commercial spots

·Worked along the way with production department and clients to ensure client success of commercial placement

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