Service Representative Call Center
Resume:
Patricia Terry
Melbourne, FL *****
********@*****.***
To obtain a position with an established, stable company that will allow me the opportunity to perform acquired knowledge and abilities with relation to my employment. Willingness to learn new and required skills allowing me to provide the best service I can for the benefit of my employer. Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
eviCore healthcare - Melbourne, FL
March 2019 to April 2022
Please refer to my resume for my recent job experience. I worked in various departments within Evicore and Christian Care Medi-Share. Thus, I feel I meet the criteria for this position.
Positions included Customer Services Rep, Correspondence with members, teammates and management.
Training in various departments:
CE Informed Choice
Mammogram Campaign
Intake
Each department required proficient knowledge of MS Word, Outlook, ISAAC, Netsuite, Salesforce, Notepad, Adobe, other data entry programs associated with my daily duties at Evicore as well as Christian Care Medi-Share.
Experience working with the following health plans: BCBSRI, CIGNA, UHC, FALLON, MMO.
Thank you,
Patricia Terry
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
Call Center Customer Service Representative
Christian Care Medi-Share - Melbourne, FL
July 2005 to 2013
o Received incoming calls from Medi-Share members. o Assisted with answering questions regarding their membership, medical claim status, billing questions, monthly share payments as well as how the Medi-Share program worked which required detailed knowledge of the guidelines. o Took monthly share payments over the phone and forwarded them to the Finance Department. Initially, this was done on paper forms then progressed to a more secure program developed by that department.
o Made occasional outbound calls to members returning their calls. Provided the same services listed above.
o Assisted members over the phone with online issues such as: gaining access to the company website, perusing the website to find what they need, making payments online, checking the status of their account online, etc o Responded to members' email inquiries as necessary.
• Moved to Receptionist position which was part of the Member Services Department - 2013 to 2014.
o Answered incoming calls via the company main phone line. o Greeted and assisted anyone who came in through the lobby. o Directed those who were coming in for a scheduled meeting/interview to the appropriate employee/ department.
o Answered general email inquiries or redirected them to the appropriate department/employee.
Education
BA in Major: Humanities & Behavioral Science; Minor: Ex Education University of Central Florida - Cocoa, FL
January 2002 to May 2004
AA in General Studies
Brevard Community College
1998
Skills
• 7 + years working in the Brevard Cty Library system. (7 years)
• NetSuite (9 years)
• Cold Calling (10+ years)
• Oracle (3 years)
• Quality Assurance (2 years)
• General Ledger Accounting
• Journal Entries
• Documentation review (5 years)
• Office Management
• SOX
• Account Reconciliation
Assessments
Verbal Communication — Proficient
January 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Customer service — Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate