Customer Service Social Studies
Resume:
EXPERIENCE
AUGUST **** – CURRENT
FRONT & SUPERVISOR, 5 INDIAN SISTER
BARRIE, ON
• Creating and managing staffing schedules, administering payroll, and coordinating equipment maintenance.
• Ensuring that all paperwork was up to date and compliant with internal standards and legal requirements.
• Analyzing sales data to evaluate sales performance and making proper adjustments to improve sales outcomes.
• Managing an assigned sales territory to achieve and exceed sales goals and account acquisition objectives.
• Addressing escalated customer issues and utilizing available resources to implement actionable solutions.
APRIL 2017 – JUNE 2022
PROGRAM MANAGER, NON-PROFIT ORGANIZATION
LAHORE, PAKISTAN
• Developing and managing the theater for development program, including overseeing program design, implementation, and evaluation.
• Developing and managing program budgets, ensuring effective use of available resources and maximizing program impact.
• Building and maintaining relationships with program partners, including community organizations, schools, and businesses, to enhance program outcomes and promote the organization's mission.
• Recruiting, training, and managing program staff and volunteers, ensuring that they are equipped to support program goals and objectives.
SAMREEN SOHAIL
35 Saintsbury Crescent, Brampton, ON L6 2W3, CANADA Phone: 437-***-****, Email: advi6o@r.postjobfree.com PROFESSIONAL OBJECTIVE
Seeking a challenging position within a dynamic and growing organization where I can leverage my experience in program management and sales to secure a challenging role, utilize my skills in leadership, communication, and project management to achieve organizational goals and drive positive social impact.
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• Developing and implementing program marketing and communication strategies to attract and engage participants, volunteers, and donors.
• Developing and implementing program policies and procedures to ensure compliance with all legal and ethical requirements.
• Conducting program evaluations and impact assessments to measure program success and identify areas for improvement.
• Representing the program and the organization at events, meetings, and other public forums to enhance the program's visibility and promote its mission. NOVEMBER 2015 – MARCH 2017
CASHIER, MCDONALD
LAHORE, PAKISTAN
• Greeting customers and taking their orders accurately and efficiently.
• Operating the cash register and handling cash, credit, and debit transactions.
• Providing excellent customer service by answering customer questions, resolving complaints, and ensuring customer satisfaction.
• Maintaining a clean and organized work area, including the counter, dining area, and kitchen.
• Following food safety and hygiene protocols, including monitoring and maintaining proper temperatures, checking expiration dates, and handling food with care.
• Communicating effectively with other team members, including kitchen staff, managers, and other cashiers, to ensure smooth and efficient operation of the restaurant.
• Assisting with other tasks as needed, such as food preparation, cleaning, and restocking supplies.
EDUCATION
SEPTEMBER 2009
MATRICULATION, BOARD OF INTERMEDIATE & SECONDARY EDUCATION, LAHORE Completed a comprehensive secondary school education program that included subjects such as Mathematics, Science, Social Studies, English, and Urdu. Achieved academic success in a diverse range of subjects, providing a solid foundation for further education, training, or career opportunities.
AUGUST 2009
YOUTH PEER EDUCATION & LEADERSHIP TRAINING COURSE, THE UNITED NATIONS POPULATION FUND
• Leadership skills development, including effective communication, decision-making, and problem-solving.
• Youth empowerment and advocacy, including understanding the needs and challenges facing young people and developing strategies to address them.
• Sexual and reproductive health, including topics such as HIV/AIDS prevention, family planning, and gender-based violence.
• Cultural sensitivity and diversity, including understanding and respecting different cultures and promoting social inclusion.
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• Teamwork and collaboration, including working effectively with peers, partners, and community stakeholders to achieve shared goals.
• Project design and management, including developing, implementing, and evaluating projects aimed at promoting youth leadership, health, and wellbeing.
• Advocacy and policy development, including understanding the policy environment and developing effective strategies for promoting positive change.
• Personal development and self-care, including stress management, self-reflection, and self-care strategies to support personal and professional growth. PROFESIONAL SKILLS
• Strong leadership skills
• Excellent communication skills
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Excellent interpersonal skills
REFERENCE:
Amritbir Kaur
advi6o@r.postjobfree.com
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