Telephone Operator Marysville

Violet Nyagucha Francis

**** **** ****** ** **** 1 Marysville WA 98270

Email: ***************@*****.***; Tel. 240-***-****

OBJECTIVE

Compassionate, hardworking, detail oriented and reliable individual seeking an entry-level position where I can apply my skills and knowledge to support all people at all levels.

SKILLS

oGood analytical skills

oObservational skills

oExcellent listening skills

oUse of proper documentation standards

oStrong organizational skills

oComputer skills like Microsoft word, PowerPoint, and excel.

EDUCATION & TRAINING

Montgomery community college; Rockville, MD. (September 2016 to May 2019)

Associate in Mental Health

Relevant Courses: Mental health 1 & 2, Group Dynamics 1&2, Health Living, Communication, Economics

Kenya Medical Training college, Mombasa Kenya. (September 2010 to July 2013)

Associate Diploma in Public Health

RELEVANT EXPERIENCE

Embassy of Republic of Kenya, Washington DC (July 2017– August 2017)

Administrative/Telephone operator

Received and directed incoming calls accordingly.

Advised visa applicants on the application processes, passports and citizenship.

Managed and kept an accurate and up to date inventory of all records.

Received official mails and deposited checks addressed to the Embassy

Mailed processed legal documents including passports, identification Cards to individual applicants.

Mosocho Health Center Clinic, Kisii Kenya (January 2014 – December 2014)

Counselor

Counseled individuals with HIV/AIDS to lead healthy lives

Created awareness to community members about HIV/AIDS and infectious diseases.

Advised patients and made referrals for further treatment

Embassy of Republic of Kenya, Washington DC (April 2015 – December 2018)

House Help

Performed all house-hold chores including securing physical places, hygiene/sanitation and cooking.

Catered for the services of the inhabitants of the diplomatic residence.

Montgomery College Rockville MD (September 2018 – December 2018)

Group Dynamics

Facilitated a group and wrote a training manual

Jubilee Association, Kensington MD. (January 2019- may 2019)

Internship

Job description

Completed DDA required trainings like CPR, First Aid, and communicable diseases.

Met all 19 individuals on the team and got to know them, knew their goals and how to work with them

Supported two individuals with their weekend activities out in the community

Attended staff agency on third Wednesdays of every month to meet other staff of the team.

Completed online trainings as needed while working for Jubilee like MTTP/Med certification

Alternated and supported three other individuals receiving support in their home. At the end of the process, I understood the differences in mental illnesses that people supported by Jubilee portray.

Jubilee Association, Kensington MD. (June 2019- July 2019)

Volunteering

Took a group of patients with a direct support professional to parks and other places to participate in outdoor activities.

Cooked for the individuals supported by Jubilee Association

Marked behaviors of the individuals in a behavior plan book through observation and close monitoring

Caregiver at Washington state November 2021- present

Taking care of vulnerable adults at adult family homes to ensure that their needs are met. Also, to help them prolong life through assistance of daily activities.

Referees

Submitted upon request

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