Melissa Jenson

Minneapolis, MN ***** ~ advi5p@r.postjobfree.com ~ 320-***-****

Summary of Skills:

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detailed oriented. Over 25 years of customer and food service experience. Requiring fast pace and excellent people skills. Quick-learner and proficient in growing key customer relationships.

Professional Experience:

Front Desk Associate February 2022 - Present

First Service Residential Minneapolis, MN

●Greet residents and guests

●Answer phone

●Assist with any office duties/projects

●Watch security cameras

●Assist resident as needed

Delivery Shopper May 2021 - Present

DoorDash Minneapolis, MN

●Pick up food and other items at restaurant or store

●Deliver to customers in a timely manner

Instacart Shopper October 2020 - Present

Instacart Minneapolis, MN

●Use app on phone to accept orders. Go to store and pick out items and deliver them to their home in a fast efficient way.

Front Desk Receptionist/Guest Service May 2019 – October 2021

Izaty’s Resort and Gold Club Onamia, MN

●Answered phones, made hotel reservations, checked in guests, took payment with cash and credit cards.

●Helped event coordinator with events and other sorts of party planning.

●Helped with all questions and complaints.

●Answer incoming calls, take messages, and direct visitors.

●Assist in signing in/out guests and customers.

●Greet customers, visitors, and guests warmly and genuinely.

Shelter Advocate May 2021 – September 2021

St. Stephen’s Human Services Minneapolis, MN

●Hourly Rounds listening for coughing, visiting, and smell of smoke.

●Refill supplies in essentials room.

●Wash, dry and fold guests’ laundry

●Help guests as needed(giving them essentials (toothbrush, pillow blanket, deodorant).

●Watch cameras for safety.

●Make coffee and set up breakfast after its delivered.

●Announce and serve breakfast is being served.

●Update shift notes add anything new that took place overnight.

●Do roll call to account for taken beds from night.

●Report to AM shift of anything new and important.

Appointment Attendance/Direct Support Staff May 2020 – January 2021

Generations Home Care Waite Park, MN

●Attend appointments with clients to assure safety and to assure appointments thoroughness.

●Fax all findings to the house RN.

●Provide personal cares, bathing, grooming.

●Medication Administration.

●Assist with client’s exercise program.

●Socialize with clients & play games or cards and crafts.

●Transport clients to and from appointments.

Cook December 2018 – August 2020

Lancer Hospitality – Mille Lacs Acaademy Onamia, MN

●Prepare meals in accordance with customer dietary requests.

●Wash, peel and prepare ingredients for a commercial kitchen.

●Ensure cooked food is correct temperature according to compliance guidelines.

●Maintained recipe quality.

●Set prep station.

●Operate kitchen appliances, such as mixer.

●Responsible for cleaning kitchen.

Assistant Food Coordinator/Cook December 2018 – April 2019

Catholic Chariities Saint Cloud, MN

●Set up meals on wheels and organized by delivery routes.

●Baked desserts and bakery items.

●Set up food line for free community lunch.

●Assisted cook with various duties.

●Served meals to dining area.

●Washes dishes, cleaned kitchen, mopped floors.

●Prepped breakfast food line as needed.

Bartender February 2015 – June 2018

Blue Moon Saloon Milaca, MN

●Sold pull tabs, E-tabs, and meat raffle tickets.

●Waited on tables

●Cleaned & stocked bar, changed out kegs

●Verified customer age prior to serving

●Ran alcoholic drinks for customers

●Followed drink safety guidelines

Professional House Cleaner August 2015 – March 2017

Pats Quality Cleane Saint Cloud, MN

•Clean bathrooms (sinks, counters, showers, toilets).

•Clean kitchens (counter tops, ovens, sinks, empty garbage),

•Washed dishes if needed.

•Sweep, vacuum, mop and polish all floors.

Customer Service Representative April 2013 – January 2015

AW Companies Edina, MN

●Provide employment and job search training to clients.

●Teach job search and interview skills.

●Set up client’s appointments.

●Resolve client complaints.

●Answer phone and assist clients with change.

Mailroom Clerk January 2012 – April 2014

Precision Optical Lab Saint Cloud, MN

●Invoice customers and mail to doctors.

●Package, meter, sort and deliver mail.

●Set up deliveries with Fed Ex, UPS, DHL.

●Stock boxes and other supplies for mailroom.

●Personally deliver some eyewear and lenses to Dr. offices fast and efficiently.

Call Center Representative February 2011 – March 2013

Aria Communications Saint Cloud, MN

●Responsible for company sales, including cold calling to Canada selling postage meters.

●Work in the fundraising dept. as needed.

●Calling customers and adding additional money to their previous donations.

Data Entry Clerk August 2004 – October 2010

Carlson Companies. Plymouth, MN

●Enter orders into computer system.

●Process returns, adjust inventory.

●Sort and package airline packages/prizes.

●Meter and put postage on travel packages.

●Sort outgoing mail.

●Bag up mail for courier to pick up.

Education and Training:

Professional Development Training July 2022

Twin Cities RISE! Remote E-Learning

●Completed intensive Emotional Intelligence training to assist with managing conflict, giving constructive feedback, and working effectively as part of a team.

●Developed skills related to problem-solving, critical thinking, and effective workplace communication.

●Demonstrated working knowledge of the Microsoft Office Suite and developed effective internet search and navigation skills.

Certificate in Business Office September 2014

Anoka Technical College, Anoka, MN

High School Diploma 1987 Milaca High School, Milaca, MN

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