Customer service.
Resume:
Lisanel Morillo
Orlando, FL *****
***********@*****.***
to expand my customer service skills by working in a field which allows me to interact with customers to find a resolution to there concern
I’m 29 years old I’m every Driven and passionate about my jobs Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pawn Broker
Value Pawn and Jewelry - Orlando, FL
November 2021 to August 2022
Pawn Broker
Cash America Pawn - Orlando, FL
September 2021 to November 2021
Sales Associate manager
Metro by T-Mobile - Orlando, FL
November 2017 to August 2021
My accomplishment being in the salt industry and that you get to know your customers on a one on one basis you get to build the relationship to the point that they started telling you your whole life story and as an assistant manager you’ll have the opportunity to take the responsibility of making sure that everything is on point nothing is missing making sure that your employees are doing what they’re supposed to do meeting their goals and also helping them learn as you goI’m not gonna sit here and say that nobody needs improvement because everybody needs improvement but if you can help somebody out to teach them what you know that’s the biggest accomplishment in my life Sales Associate
Boost Mobile - Orlando, FL
March 2018 to October 2018
provide customers with solutions that are exactly what they need. Teach customers the best things about their products so they can immediately enjoy them. Build genuine customer relationships by earning their loyalty and trust.
Photographer and Sales Associate
Titanic Museum - Orlando, FL
January 2018 to March 2018
Greet customers. Gide them to the picture area. Answer any questions that they possibly have. Clean cases make sure no fingerprints are on them. Cash out customers, help them pick out items from the gift shop.
Answering Service Operator
AnswerNet - Orlando, FL
May 2017 to November 2017
AnswerNet provides full-service Inbound, Outbound, Electronic and Business Process Outsourcing call center services. Offering customized contact center solutions for business Telephone Answering Services
Medical Telephone Answering Services
Customer Service
Order Processing
Dispatch Services
Direct Response Marketing Support
Building Maintenance Management
Help Desk Services
Recall Services
Hotlines (SOX, Corporate, Whistle-blower)
Virtual Receptionist
Appointment Management
Disaster Response
Overflow/After-hours Support
Cell Phone Answering Services
Text Message Answering Services
Loyalty Program Customer Support
Live Chat
Multilingual Services
Crew member
Popeye's - Orlando, FL
December 2014 to May 2017
Take accurate orders
Manage customer payments using a cash register
Ensure restrooms, dining area, and kitchen are kept clean and meet safety and health standards Clean and sanitize food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils.
Prepare and present food for customers, maintaining the highest level of product quality and cleanliness Stocked work stations, restocking stations as needed Hostess
Outback Steakhouse - Orlando, FL
August 2014 to December 2014
greet customers, take reservations, and direct guests to tables. answering phones and providing guest assistance. maintain a cleanly restaurant appearance and assist in opening and closing duties. knowledge of Outback menu items, daily specials, and company promotions. display an upbeat, energetic personality.
Cashier/Teller
Rapid Cash - Orlando, FL
October 2013 to October 2014
cash checks and provide cash advance loans
Busser
Holiday inn - Orlando, FL
October 2012 to October 2013
Prepares dining room for patrons by cleaning and clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils
Maintains menu presentation by keeping menus clean replacing damaged or soiled pages; cleaning chalkboards; lettering specials on chalkboards.
Maintains table setting by removing courses as completed; replenishing utensils refilling water glasses being alert to patron spills or other special needs. Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.
Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash. Delivery Driver
Hungry Howie’s - Orlando, FL
March 2011 to November 2011
Wait for the pizza to be made make sure that I have the address to the correct place and deliver the pizza on time. Also made pizza when needed
Education
Currently enrolled in Dental Assisting
Florida Career College-Miami - Orlando, FL
January 2023 to Present
Diploma in Massage therapy
Everest university - Orlando, FL
May 2009 to 2010
High school diploma or GED
Skills
• team player, multi task. Speaking fluently Spanish and English (10+ years)
• Live Chat
• Bilingual
• Customer support
• Multi-line phone systems
• Typing
• Outbound Sales
• Cold Calling
• Technology sales
• Upselling
• Spanish
• Phone etiquette
• Merchandising
• Cashiering
• Communication skills
• Multilingual
Languages
• Spanish - Expert
Certifications and Licenses
Driver's License
Additional Information
Skills
• Customer focus team player effective communicator personable courteous dcx
(Lisanel Morillo)
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