Tammy Wieck

***** ***** *** **** ****, MI ***** 734-***-**** advi4t@r.postjobfree.com

Profile

Seasoned professional with a combination of organizational, computer and customer service talents. Keen ability to exceed the expectations of clients. Career emphasis on multi-level staff support and operational duties. Highly adaptable to work under restricted time frames and talent for handling multiple projects without losing focus or accuracy. Exemplary record of consistent performance with major responsibility and multiple tasks in a fast paced and complex business environment. Experience

FULL TIME TELLER/PNC Financial Services, Corp.

Jan 2021 to current

Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.

Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.

Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude.

Assisted clients with various questions and concerns related to their accounts and bank products.

Received numerous perfect 10 surveys, exemplifying excellent customer service. GARAGE SUPPORT ASSISTANT/MARKARE SERVICES INC.

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Jul 2020 to Oct 2020

Processed all work orders and created invoices to bill outside customers for garage work completed.

Answered phones and assisted drivers during breakdowns to get their tractor/trailers repaired and back on the road in a timely manner.

DISPATCH CLERK/KC LOGISTICS

Jan 2018 to Apr 2020

Administrative assistant to Terminal Manager.

Responsible for daily disputes and follow up with terminal manager regarding late routes.

Processed weekly disputes and forwarded to Penske for weekly review. Handled all appeals regarding disputes on a biweekly basis with Penske to ensure our customer rating didn’t fall below unacceptable.

Responsible for processing driver payroll weekly and forward to payroll department for final processing.

Create job numbers for weekly routes.

Oversees all dispatch functions and assisted as needed. INSTALLATION DISPATCHER/CRITICAL SIGNAL TECHNOLOGIES, YOUR LINK TO LIFE May 2015 to January 2018

Assisted with recruiting independent contractors to install medical equipment in residential homes.

Responsible for scheduling weekly installations for independent contractors in the Northeast region.

Daily follow up with agencies and/or customers regarding completed installations. Solely responsible for processing payroll for approximately 200 independent contractors. Page 3

Process and upload payroll reports to assist HR manager with finalizing weekly payroll. SENIOR BILLING SPECIALIST/CRITICAL SIGNAL TECHNOLOGIES, YOUR LINK TO LIFE April 2012 to May 2015

Promoted to this position due to my leadership skills and vast knowledge of all the key points in the accounts receivable processes.

Responsible for providing training and daily support to other billing specialists. Ensure that all billers are meeting deadlines and using their time efficiently. Ran daily reports to show progress for each biller regarding the aging of their assigned accounts.

Responsible for converting and uploading files to a third- party clearing house for claim processing.

Responsible for overseeing that all billers are working denied claims to resolve any claim issues.

BILLING SPECIALIST/CRITICAL SIGNAL TECHNOLOGIES, YOUR LINK TO LIFE September 2010 to April 2012

Entered invoices accurately to ensure proper records handling and fast payment responses.

Processed and followed up on payer denials, consulting with the patient and/or bill payer to resolve the invoice balance.

Applied payments in a timely manner.

Worked with patients to develop self-pay arrangements and payment plans. INSTALLATION DISPATCHER/FIELD SUPPORT TEAM/CRITICAL SIGNAL TECHNOLOGIES, YOUR LINK TO LIFE.

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September 2008 to August 2010

Scheduled new installation appointments for independent contractors. Followed up to ensure appointments were completed in a timely manner to keep in compliance with government funded contract deadlines. Ensured all data entry was accurate to avoid mistakes during the installation process. Assisted installation coordinator with independent contractor payroll processing. EMERGENCY SIGNAL PROCESSOR /CRITICAL SIGNAL TECHNOLOGIES, YOUR LINK TO LIFE August 2008 to September 2008

Processed emergency signals to help clients who needed lift assistance or dispatched fire or police department to assist with emergency situations. Answered phones and helped clients with a variety of issues. DUAL PARTY RELAY REPRESENTATIVE/ATT

October 1992 to May 2008

Processed calls to and from individuals via TTY phones who may be deaf, hard of hearing or speech impaired.

Demonstrated fast typing speeds of over 100 wpm to maintain the flow of the conversation.

LEADERSHIP: Hand selected by President/CEO of CST/LTL to attend leadership classes for a lead role in his company.

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Skills & Abilities

Excellent customer service skills and phone manners Proficient in Microsoft Outlook, Excel, and Word

Efficient in typing (70 wpm) and computer knowledge Detail oriented

Capable of maintaining highly sensitive documents

Education

OAKLAND COUNTY COMMUNITY COLLEGE

January 2007 to April 2007

Machine Shorthand

MADONNA UNIVERSITY

January 1995 to August 1995

Deaf Culture and Sign Language

WAYNE COUNTY COMMUNITY COLLEGE

September 1993 to August 1994

Sign Language 1, 2,3

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