Appointment Setter Customer Service
Resume:
Sara Oberhelman
Omaha, NE 68134
advi4n@r.postjobfree.com
Authorized to work in the US for any employer
Objective: To obtain a potion that utilizes the skill I currently possess and to obtain skills to be able to reenter myself into the workforce
Work Experience
Customer Service Representative
Dial America - Omaha, NE
February 2022 to Present
Have trained in multiple programs, worked in Integrity for Transcore doing Customer Service Mentoring. Was promoted to mentor within 1 weeks of hire date, completed supervisor harassment and discrimination training, worked on McKenzie program in Legacy on Oracle, calling stock holders to place their proxy votes for the sale of Twitter, trained on Salesforce for T-Mobile Customer Service program called Assurant doing insurance claims for clients. Last program was in Integrity for John Hopkins Medicare sign up for 2023.
Appointment Scheduler
All Appliance Services - Omaha, NE
August 2022 to September 2022
Set appointments daily for service techs, rescheduling, when necessary, answered customer service questions to see if a service call is warranted. Reception work - took messages. Ordered parts for techs and customers as well as looking up inventory. Closing g duties such as shutting down computers, lights, locking up shop and entrance doors.
Sara’s Cleaning Service-Owner Operator
Council Bluffs, Ia
January 2018-2020
Used internet and Social Media daily to get new clients.
Used Google Docs and Templates to make receipts and invoices.
Fulfilled orders for appointments as scheduled
Hired employees when necessary to assist on large contract jobs
Experience Con’t
Work
Tyson Fresh Meats- Production/Laborer
Council Bluffs, IA 51501
Feb – March 2020
Duties included but not limited to customer service, opening and closing. Training, daily inventory reports, ordering inventory, cash handling, food prep, and keeping OSHA certifications current for employees myself, and employer
Alorica- Appointment Setter
Omaha, NE 68134
September-2018
In this position I set appointment for the hearing impaired to set up their free equipment install for their TTYD services. I would send out technicians for service calls or make informative calls to potential new clients to introduce them to our service providers.
J.Skinner Bakery- Holiday Temp. Production Line Worker
Omaha, NE. 68117
Duties included but not limited to customer service, opening and closing. Training, daily inventory reports, ordering inventory, cash handling, food prep, and keeping OSHA certifications current for employees myself, and employer.
Education
Some College working towards-Human Service Work- Bachelor’s in Psychology/Family Therapy
Metropolitan Community College Area - Omaha, NE
June 2009 to September 2013
Business Management-ABMA – No degree
Iowa Western Community College - Council Bluffs, IA
August 1993 to July 1994
High school or equivalent- Precollegiate
Abraham Lincoln High School - Council Bluffs, IA
September 1989 to May 1993
Skills
• Computer skills Advanced (10+ years)
• Customer service (10+ years)
• 10 key typing (10+ years)
• Multi-line Professional work ethic
• 15-20 years customer service experience
• Management/ Leadership skills
• Advanced computer skills
• Good written and oral communication skills
• Teamwork skills
• Critical thinking and problem solving
• Self-motivated
Have worked with Programs such as: Optimum, SharePoint, Legacy, Oracle, Spectrum, Salesforce, and Integrity.
Additional Information
Also attached is a letter Nomination of in my previous employers training class when my supervisor had asked me to mentor and help the class due to the fact that I had caught on like it was second nature, I asked all the right inquisitive questions, and when class was wrapping up I assisted them in passing the final exam for certification.
Looking for a company to utilize the skills I currently have, gain new skills to grow and make a lasting career as a remote employee. Due to recent progressions ion some health-related issues it has been advised that I work remotely from my doctor to prevent me from going into the cold as much as possible. I love working with the public and if the only contact I can get will be a work from home position I will accept it. I like knowing at the end of the day I have made a positive impact on a client’s day.
References:
Andrew Van Middelkoop
Omaha Liquid Tankers
Employer-Sara's Cleaning Service
Nicole Woodsen
Underwood IA 51567
advi4n@r.postjobfree.com
Traci Launer
Omaha, NE 68134
advi4n@r.postjobfree.com
Contact this candidate