Cordelia Flowers

Customer Service Representative

713-***-****

advi37@r.postjobfree.com

Spring, Texas

PROFESSIONAL EXPERIENCE

Wisenbaker Builder Services

(April2022-present)

Home Services Representative

Scheduling warranty calls

Building Quotes

Creating service tickets

Customer Service Representative (May 2018- February 2021)

Medical Specialties Distributors LLC

Independent problem-solving using company resources

Resolving cases via Salesforce

Performing various duties and tasks when needed

Providing customer service by phone and email

Customer Service (2015-2018)

Attentus Medical Sales Inc

Accepting Inbound calls for customer related concerns

Performed account maintenance over the phone and in person

Addressed warranty concerns

Worked with various departments to ensure order completion

Sales Representative (2012-2015)

America’s Cash Express Inc

Customer Service

Closing Phone and In-person Sales

Setting Appointments

Marketing Products and Services

Customer Service Representative (2004-2011)

The Home Depot Inc

Inventory Management

Placing Orders

Providing Customer Service

Marketing Products and Services

HIGHLIGHTS

Excellent problem-solving skills and over 2000 cases closed with Salesforce

Experience with Salesforce and MS Office

Experience with an incoming call queue

Great personality with a winning attitude

Willing to travel and/ or relocate

Great team player and resourceful

Experienced working remotely

Flexible Schedule

Familiar with Prophet 21 Platform

Microsoft Systems

CRM/ Salesforce

JD Edwards

EDUCATION

Houston Community College

Eisenhower Senior High

I have a great deal of customer service experience but with each job comes new training and for that I am a quick learner and I respond well to constructive criticism which will ease training.

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