Chantal Thomas

Houston, TX *****

advi32@r.postjobfree.com

+1-346-***-****

Authorized to work in the US for any employer

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Work Experience

Customer Service Representative/Call Center Remote

Harte-Hanks, Inc / HBO/ Blue Cross Blue Shield - Houston, TX

July 2022 to Present

I am currently working with my current company between two accounts as needed or when there is a ramp down. I provide services for HBO Max customers such as assisting with login needs or any assistance they may need with troubleshooting their account or getting their account started. With Blue Cross Blue Shield it is my responsibility to assist customers with information about their accounts. I assist with helping find doctors that they are able to use for their current plans. I also let provide them with information they may need to know if their plan is covered for certain procedures and directing them to their local state offices for further assistance, while maintaining their confidential information.

Front Desk Receptionist

H&R Block - Houston, TX

March 2022 to Present

This position was offered to me for TAX Season ONLY.

My duties included answering calls, booking appointments, keeping the staff on task to meet deadlines and appointments, filing for all tax years, IRS online payments, and whatever else was needed to ensure we had success at the end of the night.

Casino Bank Teller

Paragon Casino Resort - Marksville, LA

September 2018 to January 2020

As a Casino Bank Teller I was apart of learning the different function of each bank in the casino and learning the different responsibilities and paperwork for each. I carried out a variety of transactions in the Paragon and was State certified for my position. Each shift I had to relieve the previous teller by checking required paperwork and making sure that the drawer accountability an even $70,000 in cash and chips were accounted for and handling any required paperwork. My responsibility with the drawer I was assigned was to call security to watch while paying out certain amounts that were paid out or having a manager present for certain amount as casino winnings of the players and made sure the amount was accurate, I made exchanges for tokens, tickets and chips for cash, also debit and credit transactions. For the new players that would want to join into player's club programs I would enter in all identification information and then explain to them how the program worked and assigned the player their cards. I attended several classes to get licensed in making sure we were in compliance with all State and Federal laws. It was my responsibility to make sure I knew when to start tracking large withdrawals and winnings, knowing that over a certain amount had to be reported at the end of my shift to keep in compliance. It was my responsibility to know when to start tracking, how to identify players who were trying to stay under limits to keep from being reported to the IRS and making sure no one could access any of the gaming plans that were set to stop Money Laundering while gaming,

Customer Service Representative Tier 1

Harte Hanks Call Center for Alamo Colleges Accounts - Austin, TX

April 2018 to August 2018

As a temp Call Service Representative for Alamo Colleges it was my responsibility to handle calls for current and future student needing assistance with their Admissions or Financial Aid issues. While assisting the customers with their accounts it was my role to let them know of all updates to their account while going through the process of registration while waiting for their classes to begin. I also had to maintain certain call handling times as well. This was done in a heavy call volume environment and were expected to meet all metric requirements throughout the enrolling season until call volume slowed down closer to classes starting and deadline dates.

Education Sales Order Management

Apple Inc. - Austin, TX

January 2018 to April 2018

I recently worked with Apple Inc. As a Education Sales Support Agent. Being a Education Support Agent, I was responsible for booking orders accurately according to the specifications of the Education Institute that ordered with our company. I was responsible for booking the order form from those institute for all Apple products and software products. I was responsible for account between $100.00 to $100,000.00 or more orders. We were taught how to spot fraudulent order forms to try and get free products by charging other credit accounts. This was to insure that products were sent or delivered by email if software products were ordered. I was also trained for inbound calling and was then able to book orders while receiving calls to locate the sales agent that would be assigned to their area to assist. Then making sure the sales agent did in fact contact the potential customer to assist with the sale. We were to be discreet for the privacy of all institutes and making sure their accounts were monitored correctly to prevent fraud.

Customer Service Representative

HEB - Port Arthur, TX

July 2017 to September 2017

Responsibilities included:

Bagging groceries

Helping customers to their vehicle when needed

Cashier/Customer Service

Walgreens - Marksville, LA

September 2014 to May 2016

Responsibilities included:

Worked my assigned register

Answered and directed phone calls

Stocked shelves

Advertised sales we had at given times

Made sure the customer found everything they needed

Cleaned after shift

Worked as a team

Helped in different areas when needed

Deputy Jailer

AVOYELLES PARISH SHERIFF'S OFFICE - Marksville, LA

September 2011 to October 2013

Responsibilities included:

Monitored offenders whereabouts at all times

Documented and left detailed log of any unusual

Kept detailed log for on coming officers

Answered and directed calls

Monitored visitations and doctor visits

Education

General Studies

Avoyelles High School

Fast paced worker, filing experience, phone answering skills, exceptional communicating skills,problem solving skills, motivated,observant

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10+ years

Data Entry

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3 years

Call Center

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1 year

Account Management

CRM

MS Office

Receptionist

Sales

Salesforce

Cold Calling

Token and Cash Exchange ($70,000 or more), Account Transfers, Debit and Credit exchanging in banking

Customer Service

Cash Handling

Cashier Customer Service

Bank Teller

Order Management System

Sales Support

B2B Sales

Forecasting

Business Development

Certifications / Licenses

Louisiana Gaming and Commission License

September 2018 to September 2022

This state certification was needed to be able to perform my job duties of being a teller for the banks in the casino. I had to be aware of all current laws and procedures in order to perform my responsibilities.

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