Efrain R. Barrera

TELs: ***-507-***-****

***-***-****-****

advi2e@r.postjobfree.com

In my career as a lodging manager, housing manager, and housing director, for the U.S. Department of Defense I have developed the compassion, empathy, sensitivity, and the knowledge and experience required for the total quality and excellence in customer service.

Since then, I have served as a property director and manager, managing apartment complexes on the local economy. In addition through my privately owned company I provide management consulting services and customer service training. And also worked as a restaurant/business manager in Tokyo Japan.

Throughout my career I have been recognized for my avidity in accomplishing the tasks related to the identification and improvement of repairs, maintenance, and housekeeping requirements of real property.

I was nominated as the best housing director, Navy world wide, based on my contribution to the mission of the Sasebo Welcome Center Japan, 4 months after assignment from Howard Air Force Base.

I stand ready to provide loyal assistance with selfless, assiduous, and unflinching dedication to the mission and my superiors. Efrain R Barrera

PROFILE

Hospitality and Culinary Arts trained.

Total Quality Management and Excellence in Customer Service advocate. Excellent leadership skills and master team leader. EDUCATION:

Property Management Certification - State of New York Facilities Management Training – State of New York Restaurant food preparation training– Phuket Thailand and Paris France

Hotel & Restaurant Management - Certified by the State of Virginia.

Hotel & Restaurant Management – Cornell University- New York Social Sciences – Florida State University

PROFESSIONAL DEVELOPMENT:

Total Quality Management Training

Lean Six Sigma Seminar

SKILLS ACQUIRED:

Masterful skills in motivating and grooming assigned human resource.

Excellent interviewing skills.

Developed empathy and care required to provide service in time in crisis.

Excellent revenue generating techniques.

Application of “Total Quality Management” strategies in management and administration.

Application of analytical and systematical expertise and proficiency in problem solving.

Assessment Corporation (MAC)

Privately Owned

Panama City, Panama

Formerly Sasebo, Japan

Consultant

Provide assistance in assessment, development and organization of property management, hotels, restaurants, and hospitality corporations.

Training, assessment, and development of staff/personnel assigned/employed in property management, hotels, restaurant and hospitality corporations.

NAI Property Management International

NAI Panama Panama City, Panama

Property Management Director

Responsible for the property management operation. Management of VIP quarters for expats and foreign and international entrepreneurs

Supervision of the Engineering & Maintenance Staff Coordination of the repairs & maintenance work of properties. Conduct Marketing Strategy to obtain assets

Company’s liaison with property owners and tenants. Venetian ApartmentTower

Punta Pacifica

Panama City, Panama

Property Management Director

At the time the most expensive apartment complex in the country.

Responsible for the property management operation. Management of VIP quarters for expats and foreign and international entrepreneurs.

Supervision of the Engineering, Security & Maintenance Staff Coordination of the repairs & maintenance work of properties. Conduct Marketing Strategy to obtain assetCompany’s liaison with property owners and tenants.

Zama Restaurant

Restaurant/Business Manager

Camp Zama, Japan

Manages Zama’s Club-House Restaurant activity of the food and beverage operation.

Manages the catering and protocol for the restaurant. Plans and manages all phases of the menu & food

preparation program

Conducts customer surveys and reviews to determine customer satisfaction.

Develops and prepare budget.

Supervises assigned personnel.

Sasebo Naval Base Welcome Center

Sasebo, Japan

Housing Director

Direct and indirect supervision of 60 or more employees and the overall management of all facets of Housing Program consisting of VIP housing, enlisted /officer housing, and semi-permanent housing, and supply of furnishings and equipment for all housing. Additionally, responsible for providing off-base (local economy housing), for military and civilian customers, seeking off-base on a permanent basis and those on a temporary basis while waiting for on-base housing.

Responsible for the planning, programming, budgeting, executing and evaluating all related programs, policies, objectives, operating procedures and resources for the management operation and maintenance of all assets.

Howard Air Force Base Housing and Facilities Operations Panama City, Canal Zone

Manager GS-11 (Transfer)

Management functions associated with the assignment, termination, operation, housekeeping repairs and maintenance of 1200 real estate assets consisting of various style family housing, transient quarters (520), dormitories (3800 spaces) dining room facility, and restaurant and DVQ

accommodations, and the supply of furnishings and equipment for all units and spaces.

Responsible for the financial administration, preparation, formulation and finalization of the budget.

Responsible for the cyclic repair, maintenance and new construction operation plans.

Conducted employee Total Quality Management training and other in-house training.

Application of procedures to achieve increased efficiency and economy of operations. Review of policies & regulations for development and updating to meet unique requirements.

Development and preparation of housing policies/supplements. LANGUAGE KNOWLEDGE:

English: Fluent

Spanish: Fluent

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