Shauna Parker

929-***-****

advi11@r.postjobfree.com

Atlanta, GA, 30331

WORK EXPERIENCE:

Jewish Community Council__NYC DSS Contract New York, NY IPS/Senior Case Manager 01/2017--05/2019

INTERN_NYC Program Manager 05/2019--10/2022

• Established and oversaw administrative procedures to meet objectives set by HRA and JCCGCI senior management

• Evaluated the work of staff to ensure the program are of appropriate quality and that resources are used effectively

• Supervised numerous staff,oversaw the program budget, policies regarding participant involvement, program requirements and benefits.

• Evaluated the work of staff and participants to ensure appropriate quality.

• Participated in the determination of organizational policies regarding such issues as participant eligibility, program requirements and program benefits.

• Supervised IPS client timekeeping and milestones at the assigned internship sites

• Monitored and reviewed programming to ensure that schedules were met, guidelines were adhered to and performances were of adequate quality

• Prepared and maintained records and reports, such as budgets, personnel records, or training manuals; Set goals and deadlines for the entire department

• Analyzed internal processes and recommend and implement procedural or policy changes to improve operations

• Documented IPS services in JCCGCI and NYC DSS management information systems such as Rusty Bricks, DTS and NYC WAY

• Utilized logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

FedCap__NYC Dept. of Social Services Brooklyn, NY

WEP Specialist/Case Manager 01/2013–01/2017

• Developed non-profit WEP sites and assignments appropriate for WeCARE clients participating in the Work Experience Program as per NYC DSS requirements.

• Matched Clients with WEP assignments, based on the results of their assessment, diagnostic vocational evaluation and individualized plan of employment

• Identified and assisted with mitigating barriers to WEP participation, including, but not necessarily limited to health, mental health, housing, childcare, and/or D.V. issues

• Mediated conflicts between WEP site supervisors and WEP clients, as necessary

• Documented WEP services in Fedcap and HRA management information systems, including, but not limited to, AllSector and NYCWAY The Osborne Association/Queensboro Correctional Fac. Bronx, NY Career Coach/Family Service Specialist 02/2010–11/2011

• Maintained confidential records for all participants

• Conducted initial interviews and assessments. Utilized assessments tools to identify support services needs and make immediate referrals

• Advised individuals to help them understand and overcome personal, social, behavioral problems affecting their educational and/or vocational needs

• Provided participants with initial service plans of action, working in collaboration with the Employment and Training units, and ensured the delivery of comprehensive support services

• Evaluated participants’ abilities, interests and personality characteristics using TABE test, interviews and professional sources

• Provided monthly services outcomes information and supporting documentation for reporting purposes as required by funding agencies

• Met with participants to address issues, challenges and successes in an effort to strengthen participants’ capacity for long-term self-sufficiency Opportunities for a Better Tomorrow Brooklyn, NY

Recruiter/Vocational Counselor 02/2007–01/2009

• Established and maintained relationships with hiring managers to stay abreast of current and future hiring needs

• Performed searches for qualified students according to relevant job criteria, using Internet recruiting resources, recruiting firms and current job bank

• Coordinated recruitment and placement for the young adults attending the training program

• Developed alternative training methods if expected improvements are not seen

• Contacted employers to solicit orders for job vacancies, determining their requirements and recording relevant data such as job descriptions

• Counseled students regarding educational issues such as school adjustments and career planning

• Counseled individuals to help them understand and overcome personal, social or behavioral problems affecting their vocational situations

• Assisted Brooklyn’s IKEA with their hiring needs of 500 employees

• Assisted residents with tools needed to become gainfully employed by IKEA, other companies and/or organizations

• Conducted job readiness workshops, enrolled residents into free computer classes, prepared for later educational experiences and encouraged to persevere with challenging tasks

The Brooklyn Chamber of Commerce Brooklyn, NY

Supervisor/Senior Workforce Development Specialist 12/2000–01/2007

• Assisted business membership to grow and prosper through effective recruitment, retention and development of its labor force

• Developed and maintained a modest caseload of companies that required workforce related services and assistance

• Worked in collaboration with the Brooklyn One Stop staff in an effort to meet all of the diverse needs of businesses

• Assisted the Brooklyn Borough President’s office and Good Shepherd Services providing employment and internship opportunities for young adults

• Established and maintained relationships with employers in regards to their hiring needs

• Evaluated the work of interns and demonstrated a learning to work environment

• Provided proactive counseling and conflict resolution assistance

• Compiled and typed reports utilizing on-line Resume Video and Siebel database

• Served as a liaison between the community-based service providers and the Good Help staff

• Conducted site visits to community-based organizations in an effort to obtain information on the various training and employment services provided

• Established and maintained relationships with employers in regards to their hiring needs

• Assisted Director of Good Help to conduct interviews and skill assessment test

• Worked closely with intake coordinator to help manage influx of inquires regarding programs’ mission, acted as a liaison between Good Help and employers seeking qualified employees and generated monthly status reports utilizing Microsoft Access EDUCATION: Obtained Associate Degree in Applied Science New York, NY

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