AMANDA WORTH

**** ******** ****, ********, ** ***09 H: 762-***-**** advi10@r.postjobfree.com

Professional with excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Committed to quality client service and high professional standards. Focused and solutions-oriented with the ability to consistently exceed both client and management goals. Motivated to perform beyond expectations. Microsoft Outlook

Microsoft Word

Microsoft Excel

Quick Books

Access

TPX

BPM

Tritan

Maintains confidentiality

Articulate and well-spoken

Proofreading

Committed team player

Attention to detail

Strong typing skills

Works well under pressure

Billing Specialist, 02/2013 to Current

Mode Transportation – Columbus, Georgia

Generate invoices for customers

Enter billable and non-billable expenses, including adjustments Audit and review accounts

Create and distribute operation and billing reports to management Assist with monthly general ledger

Assist with A/P Expense statements and spreadsheet Assist with A/R and Collections

File invoices and supporting documents

Customer Service Rep, 09/2012 to 01/2013

WELLPOINT – COLUMBUS, GEORGIA

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Accounting Specialist, 02/2000 to 09/2012

AFLAC – COLUMBUS, GEORGIA

Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.

Verify accuracy of billing data and revise any errors. Prepare itemized statements, bills, or invoices; and record amounts due for items purchased or services PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

rendered.

Resolve discrepancies in accounting records.Reconcile or note and report discrepancies found in records.Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Operate computers programmed with accounting software to record, store, and analyze information. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts.

Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.

Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Correspond with insured or agent to obtain information or inform them account status or changes. Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled. Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. Costing Clerk/Title Clerk, 06/1998 to 02/2000

CARL GREGORY – COLUMBUS, GEORGIA

Operate typing, adding, calculating, or billing machines. Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.

Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

Keep records of invoices and support documents.

Resolve discrepancies in accounting records.

Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.

Enter into recordkeeping systems appropriate data needed to create new title records or update existing ones.

Head Cashier/Bookkeeper, 08/1994 to 06/1998

FOODMAX COLUMBUS GEORGIA

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Operate 10- key calculators, typewriters, and copy machines to perform calculations and produce documents.

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Receive, record, and bank cash, checks, and vouchers. Reconcile or note and report discrepancies found in records. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Receptionist/Bookkeeper, 02/1996 to 03/1997

SECURITY STORAGE AND MOVING – COLUMBUS, GEORGIA

Answer telephones, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute, record, and proofread data and other information, such as records or reports. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Complete work schedules, manage calendars, and arrange appointments. Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. Process and prepare business or government forms and expense reports. Train other staff members to perform work activities. Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Process paperwork for new employees into the payroll system. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Compute wages and deductions, and enter data into computers. Process and issue employee paychecks and statements of earnings and deductions. Keep track of leave time, such as vacation, personal, and sick leave, for employees. High School Diploma: June 1996

KENDRICK HIGH SCHOOL - COLUMBUS, GEORGIA

Health Science: Completed course work towards program, August 2005- September 2008, COLUMBUS TECHNICAL COLLEGE - COLUMBUS, GEORGIA

EDUCATION

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