LESLIE D. WILLIAMS

**** ***** ******** **., *********, NC 28214

980-***-****

advi0m@r.postjobfree.com

STRATEGIC ACCOUNT CONSULTANT

Adaptable and resourceful professional with the ability to continuously adapt with the changing times, take a positive team approach and be self motivated. Adept at enhancing individual capabilities and helping the company achieve and exceed all yearly goals set to keep a positive progression within the department and companywide. Core competencies include:

Lean Basic Training Management Training SAP Professional Creating Procedures Intro to Line Worker Training Office Management Loan Servicing Loan Processing Quality Assurance Analytical Problem Solving HR Assistance Auto Loan Collections

ADDITIONAL SOFTWARE SKILLS Shasta Collabspot JDE Minisoft SAP

EMPLOYMENT

MacLean Power Systems, SC

Customer Account Specialist

September, 2019 - Promoted Strategic Account Specialist, 2021 - current

Submit quotes, bids, and project pricing; establishing customer account discount for material based on annual usage and material demand

Serve as primary liaison with our class ‘A’ clients to allow seamless business practices between company, internal and external customers

Handle and manage customer accounts, inquiries and problems as well as provide efficient reports to customers related to material, shipping dates and details of customer orders

Determine areas of opportunity that will improve productivity; deliver ideas of profundity with an analytical approach relative to increasing product sales, creating supporting documentation through the utilization of a multi-system network database by accumulating proper data

Work with accounting to prevent invoice discrepancies and to coordinate with appropriate departments regarding customer requirements, complaints and schedules

Maintain close communication with regional sales manager to gather information and creating priority reports to improve lead times, expediting orders and give customers an accurate view of material to better manage planning for building projects while operating as primary account consultant on transmission insulator projects

Tesa Tape, Inc/AccruePartners

Customer Care Representative

September, 2018 – March, 2019

Support the customer care team with the organization of files and processing of purchase orders by maintaining strong and positive relationships with outside/inside sales rep and productivity with industrial accounts

Manage shipping details and carry on shipping responsibilities in maintaining accurate arrival for all materials via SAP and to adhere to challenges by executing projects as needed and providing solutions to system/account problems

Oriental Motor, USA

CSR

October, 2016 – September, 2018

Consult directly with the regional sales engineers to develop product management and sustain professional relationships with customers/distributors

Create and maintain an organized filing system and conduct appropriate campaigns via all devices of communication to customers

Process all purchases orders for the southeast region of the US providing lead time, quotes, air freight charges and shipping info within the appropriate time span

Maintaining appropriate inside sales quota via campaigns and specific dialog for new and improved OM parts

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies; issuing credit memos and resolving account disputes

Contact clients regarding unpaid accounts, set appropriate travel arrangements and manage expense receipts; resolve all account concerns while maintaining a positive and pleasant attitude

Sanmina Sci. /Coast Personnel Services, SC

HR Assistant

March, 2016 – October, 2016

Prepare hiring procedures and ensure proper approvals are met at the departmental level and time required

Perform systematic procedures via Trovix, EAR, HRIS, E-Verify; efficiently deliver solid communication skills, decision making capabilities based on analytical skills

Plan and organize department activities and participate in staff meetings as well as maintain, stock and file all departmental/employee records

BSN Medical, Inc., NC.

Customer Service Representative

November, 2012 - April, 2015

Establish and implement departmental policies, goals, objectives and procedures, conferring with team leads and staff members as necessary

Keep records of customer interactions, recording details of inquiries, complaints or comments, as well as actions taken

Quickly and effectively solve customer challenges

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

Refer unresolved customer grievances to designated departments

Contacted clients regarding unpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.

Reduced unpaid claims by at least 30%.

PROFESSIONAL ASSOCIATIONS / AWARDS

Member of Alpha Phi Omega, Service Fraternity, 1999.

Member and Founder of Postal Express, MC Foundation for Leukemia, 2009.

Received completion of Intro to Line worker award, 2019 from York Tech

Received Lean Basic Training plaque for problem solving, 2020

Focused work assignments led to over 3,000 order entries and 3,600 calls quarterly with less than 1.5% abandon rate.

Created positive customer service atmosphere reducing potential problems while executing superior solutions and ideas

EDUCATION

Montreat College, 2012

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