Contact

207-***-**** (Mobile)

advhyt@r.postjobfree.com

www.linkedin.com/in/belinda-vitale

(LinkedIn)

Top Skills

Vehicles

Customer Satisfaction

Languages

Creoles and pidgins, French-based

Honors-Awards

Shrinkbuster

Belinda Vitale

Inbound coaching supervisor at Carenet Health

Portland, Maine, United States

Summary

I've been the recipient of several customer accolades for service, leadership and caring. My goal is to continue my education in business, but I need a better position that allows me the freedom to not only pursue, but financially support my future goals. I train others to become stronger individuals, giving them the confidence to pursue higher callings. Skilled in Negotiation, Business Development, Operations Management, and CRM software. Leadership training is one of my specialties, having worked with some of the best in the automotive industry.

Experience

Carenet Health

Coaching Supervisor

March 2019 - January 2023

Portland, Maine Area

Citra Health Solutions

medical service

March 2019 - March 2019 (1 month)

south portland, me

Berlin City Toyota

BDC Supervisor

June 2018 - August 2018 (3 months)

Portland, Maine Area

Time Warner Cable

Billing Specialist

September 2016 - June 2018 (1 year 10 months)

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Portland, Maine Area

unemployed - Looking for a new challenge

None

May 2016 - September 2016 (5 months)

Bill Dodge Auto Park

Parts Specialist

September 2015 - May 2016 (9 months)

Brunswick, ME

Sam's Club

Tire and Battery Sales Associate

October 2013 - September 2015 (2 years)

Scarborough, ME

Cashier and Service Writer for the TMA, or Tire and Battery department in the club. Customer service, sales techniques and advanced product knowledge to explain pros and cons of installations.

Advance Auto Parts

Parts Sales

July 2011 - September 2013 (2 years 3 months)

Westbrook, ME

Part-time parts counter sales, inventory controller in the store and customer service. Terminated September 5, 2013.

FREIGHTLINER OF MAINE

Second Shift Parts Sales

September 2006 - November 2009 (3 years 3 months)

Responsible for sourcing, identifying and cross-referencing parts for various brands of heavy duty trucks including Freightliner, Mack, International, Kenworth and Western Star.

Lookup of parts through a Parts Pro program for Freightliner trucks including RV Custom Chassis, Business Class delivery and over the road tractors as well as Thermo-King Refrigeration units.

Shipping and receiving of parts for transfers from other branches using outside vendors such as CDS Commercial Delivery Systems.

Processing of daily paperwork for parts and sorting them for distribution to various departments including First Shift and Service. Page 2 of 4

Solely responsible for the handling of after hours sales department questions; warrantee parts handling, processing, tagging and identifying; parts calls from service customers as well as from dealers and fleet companies including Ryder, Penske and Fed-Ex.

Self-Employed

Freelance auto repair

June 1998 - September 2009 (11 years 4 months)

Certified in Freon handling and service.

VIP Parts, Tires, & Service

Service Writer

February 2005 - September 2006 (1 year 8 months)

Performed Customer service duties including explaining work already performed, to be performed, and time needed for tasks to clients. Responsible for parts look up, pricing and procurement for work orders through outsourcing for both service technicians and walk-in customers. Coordinate with technicians and share repair data from various web-based service maintenance sites such as Mitchell Online. DELEKTO BROS INC

Parts Counter Sales

March 2004 - February 2005 (1 year)

Initiated parts look up for both the service department and over the counter customers.

Responsible for identifying part sources from dealers around the country for obsolete models over several agricultural machine lines including John Deere, Kuhn and Scotts.

Nortrax

Parts Expeditor

November 2002 - March 2004 (1 year 5 months)

Responsible for parts look up and sourcing for construction machines, backhoes, loaders, bulldozers and forestry machinery for both the service department and walk-in over the counter customers. Communicated with road technicians, identifying parts needs through descriptions and locations of items on construction and forestry machines. Constructed hydraulic hose assemblies for various types of machines. AUTOZONE INC

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Parts Specialist Manager

June 1999 - November 2002 (3 years 6 months)

Responsible for customer relations and service, sourcing of parts for several product lines, testing and diagnoses of defective/damaged merchandise and the installation of parts on vehicles.

Managed employees both in store and at other locations, performing tasks including scheduling and employee relations.

Supervised and performed daily cash counts and security procedures for bank deposits.

Responsible for the opening and closing of the store as well as basic maintenance including shelving, peghooks and merchandise stocking. Education

Diesel Institute of America

Certificate, Diesel Truck Repair · (1997 - 1998)

Sanford High School

Diploma, General Science · (1992 - 1995)

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