LAURA LAWRIE

669-***-**** advhyh@r.postjobfree.com Milpitas, CA 95035

AIRLINE ANALYST AIRLINE SUPERVISOR

** ***** ** **** ********** with Lufthansa German Airlines, with all the job-related training, seminars, and courses for the airline industry. Flexible for work-related travel. Strong management skills, intercultural work experience. Fluent in three languages (English, German & Tamil). Traveled around different countries & continents. Well-adaptable to different cultures and customs.

Airline Analysis Airline Operations & Leadership Learning & Development Training & Development

Intercultural & Global Expertise Baggage Tracing Operations, Flight, & Passenger Handling Ticketing & Reservations

PROFESSIONAL EXPERIENCE

Lufthansa German Airlines Frankfurt am Main, Germany (Deutsche Lufthansa AG) 02/1999 – 12/2021

Ground Staff- Operations & Handling

Led efforts in operations, flight & passenger handling, baggage tracing, ticketing & reservations, and new staff training.

Directed dangerous goods recognition & support elimination and worked well under extreme time pressure.

Oversaw announcements, answering passenger questions about flights, aircraft, weather, travel routes, services, and flight schedules.

Prepared flight reports showing departure and destination airports, passenger ticket numbers, meal and beverage inventories, cabin equipment status, and handling any/all challenges encountered by passengers.

PRIOR EXPERIENCE

VHS Volkshochschule (University Extension) English Teacher

EDUCATION & CREDENTIALS

Postgraduate Diploma, Computer Applications -- Manonmaniam Sundaranar University; Tirunelveli, India

Master of Arts (MA), English – Manonmaniam Sundaranar University; Tirunelveli, India

Bachelor of Science (BS), Physics – Madurai Kamarajar University; Madurai, India

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