Data Entry Customer Service
Resume:
Nicole Golomski
Opportunities
Stevens Point, WI 54481
*******************@***********.***
I am currently looking for a part-time to full time position that offers a greater challenge and the opportunity to help the company advance efficiently and productively. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the companies productivity and reputation. Willing to relocate to: Portage County, WI - Wood County, WI - Marathon County, WI Authorized to work in the US for any employer
Work Experience
Janitorial Worker
CLEANPOWER - Stevens Point, WI
2019 to Present
Cleaning of businesses and homes.
Cleaning Technician
Superior Cleaning Services Inc
October 2020 to February 2021
Office Assistant
UW Extension - Portage County, WI
February 2016 to January 2018
• Answer telephones, direct calls, and take messages.
• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and
address complaints.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Complete and mail bills, contracts, policies, invoices, or checks.
• Compute, record, and proofread data and other information, such as records or reports.
• Complete work schedules, manage calendars, and arrange appointments.
• Count, weight, measure, or organize materials.
• Deliver messages and run errands.
• Inventory and order materials, supplies, and services.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Make travel arrangements for office personnel.
• Monitor and direct the work of lower-level clerks.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Prepare meeting agendas, attend meetings, and record and transcribe minutes.
• Process and prepare documents, such as business or government forms and expense reports.
• Review files, records, and other documents to obtain information to respond to requests.
• Train other staff members to perform work activities, such as using computer applications.
• Troubleshoot problems involving office equipment, such as computer hardware and software.
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Contact housekeeping or maintenance staff when guests report Econo-Lodge - Stevens Point, WI
January 2011 to January 2013
to Stevens Point, Wisconsin
1/2013 Front Desk
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or
entertainment.
• Arrange tours, taxis, or restaurant reservations for customers.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Compute bills, collect payments, and make change for guests.
• Contact housekeeping or maintenance staff when guests report problems.
• Date-stamp, sort, and rack incoming mail and messages.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Greet, register, and assign rooms to guests of hotels or motels.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Make and confirm reservations.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Plan, schedule or supervise the work of other employees.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Verify customers' credit, and establish how the customer will pay for the accommodation. Education
High school or equivalent in Business
Mid-State Technical College
Skills
• Data entry (1 year)
• Excel (Less than 1 year)
• filing (1 year)
• Filing (2 years)
• Typing (3 years)
• Word
• Customer Service (4 years)
• Front Desk
• Receptionist (1 year)
• Microsoft Office
• MS Office
• Outlook
• Clerical
• Sales Experience
• Phone Etiquette
• Time Management
• Microsoft Word
• Organizational Skills (10+ years)
• Sales
• training
• Proofreading
• Computer Operation
• Help Desk
• Desktop Support
• Technical Support
• Business Management
• Software Troubleshooting
• Network Support
• Active Directory
• Computer Networking
• Microsoft Windows
• Cleaning (5 years)
• Driving
• Caregiving (3 years)
• Custodial experience
• Food service
• English (10+ years)
Certifications and Licenses
Business management
Present
driver's license
Assessments
Personality: Customer Service Fit — Highly Proficient July 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Retail Cash Handling — Proficient
July 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Personality: Hard-Working — Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Reliability — Highly Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Night Auditor (Hotel) — Highly Proficient
December 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales Skills — Completed
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Nursing Aide Skills — Familiar
August 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar
Work Motivation — Familiar
June 2020
Level of motivation and discipline applied toward work Full results: Familiar
Scheduling — Familiar
August 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Retail Customer Service — Familiar
June 2020
Comprehending and responding to retail customer needs. Full results: Familiar
Basic Maintenance and Repair — Familiar
June 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Typing, Data entry, Filing, Word, Excel, Phone.
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