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910-***-****

9

Hope Mills, USA

SKILLS

fer Tele cd

SKILLS

Po eaonEY uns

Said

Eee

Pensa

LANGUAGES

English

Native or Bilingual Proficiency

Spanish

Limited Working Proficiency

INTERESTS

Itech

cyber security

Customer obsession

sales Health field

Dataentry Remote

Front desk receptionist

Leadership

Management

Joshua Locklear

Customer Service Agent / Advocate

MeN Crs a au ea ecm Murer tra ces Cy

eR em uC esa et ie uc sae cca eoe

Attention to detail and work well with others also able to help others excel as we all work together to

ae ee

WORK EXPERIENCE

Customer Service Agent

Work from home / Alorica

01/2021 -01/2020 Texas, USA

At Alorica, they only do one thing - make lives better, one interaction at a time.

Achievements/Tasks

© Talks to customers over the phone, email, online chat or social media to resolve their questions or

concerns

© Maintains and updates customer information as necessary

© Provides feedback reports on call issues related to downtime and/or training issues

Contact : Kimberly young - linkedin.com/in/kimberly-young-7b381270

Tier Il / Customer Service Agent

Work from home / Amazon

04/2020 - 01/2021 Seattle, USA

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa.

Customer service positive feedback for the month

© Virtually assist customers and other advisors over the phone, email, and on the web with

billing/insurance verification, product, or service questions

® Manage both inbound and outbound callsProactively identify solutions to questions you anticipate

our customers having in each interaction

© Take a hands-on approach to resolving every issue, owning it from start to finish

Contact : Aleisha - linkedin.com/in/aleisha-vaughn-02a1601a3

E4 / Logistical specialist

Warehouse / US ARMY

04/2008 - 07/2010 El Paso, USA

Achievements/Tasks

© Serve as the primary point contact between the local ATF Field Division and the PASD for all

logistics and asset management requirements.

© Coordinate facilities support and repairs between GSA, DHS and U.S. Army COE.

Contact : FT. Bliss - 915-***-****

CERTIFICATES

National CPR Foundation (07/2022 - Present)

EDUCATION

General Studies

Community college / Sandhills

02/2008 - 03/2008 Raeford, NC

GED

® Science © Mathematics

5 World History 5 Social Studies

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