VICKIE VELEZ

**** ****** **** « Elk, WA ***** + 509-***-**** « Vickie.Velez@ outlook.com

PROFESSIONAL PROFILE

Well-rounded professional who combines 7+ years of medical billing experience with management, leadership, and

customer service skills to illustrate value. Able to providemely and accurate data to ensure reimbursement for pa ent

services. Follow policies, procedures, and guidelines to ensure consistent quality.

+ Strongorganiza onal and —memanagementskills with ability to establish priori es to meet melines.

= Aen onto detail needed to maintain high levels of accuracy.

= Cri cal thinking skills necessary to interpret and apply informa on and resolve problems.

= Communica on Pla orms ~ Zoom.

+ Microso Office Applica ons - Word, Excel, and Outlook Type 30 WPM.

KEY QUALIFICATIONS

Medical gilling = Accounts Receivable = Collec ons = Co-Pay « Deduc bles = Co-Insurance EBs

Revenue Cycle Management - Pos ng Payments « Government (Medicare & Medicaid) = Third Party Payers

Electronic Health Records (EHR) « Electronic Medical Records (EMR)

Managed Cate (HMO, PPO, and POS) « Workers Compensa on = Insurance Verifica on + Insurance Claim Processing

CMS 1500 = CMS 1450 (UB-04) - Front Office Opera ons « Medical Office Procedures + Scheduling - Medical Terminology

Anatomy & Physiology = HIPAA Compliance « Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

UL mate Medical Academy Diploma - Medical gilling and Coding, 2022

UI mate Medical Academy HIPAA Essen als for Healthcare Professionals Cer ficate

WORK EXPERIENCE

Ready Money — Deer Park, WA 01/2005 - 11/2012

Manager / Key Holder / Customer Service Associate

= Oversaw 2 loca ons, supervised team members, created schedules, hired and trained new employees, and opened

and closed the store.

= Opened the vault, managed inbound and outbound calls, prepared bank deposits, and completed paperwork.

+ Worked effec vely to meet quotas, entered data, and made certain money was available in safe.

= Ensured adherence to policies and procedures, built rela onships, and stayed aenve to employees by

mo va ng them to succeed and improve.

= Addressed issues in a professional manner and resolved staff and customer service problems.

Allied Van Lines —Spokane, WA 04/1995 — 10/2004

Assistant Dispatcher

= Answered incoming calls, made outbound calls, handled claims, and coordinated crew members.

+ Filled out intake forms, made sure forms were completed accurately and thoroughly, and provided training.

= Resolved conflicts, met established quotas, made bank deposits, and completed paperwork.

= Maintained a customer focused, team oriented environment and build effec ve rela onships.

Premera Blue Cross Spokane, WA 09/1995 —-06/2003,

Medical Billing

= Coded, entered, and paid claims to process charges.

* Verified pa ent account informa on against insurance program specifica ons.

= Payed close a en on to detail to ensure accuracy and worked efficiently to meet quotas of 200 claims per day.

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