Equipment Operator Customer Service

ERIC BOTKINS

advhv2@r.postjobfree.com 317-***-**** *** Victory Avenue Greenwood, IN 46142

Professional Overview

Customer oriented and competent self-starter with strong interpersonal skills and the ability to communicate with individuals at all levels, seeking a position to use proven administrative and customer service skills in a team oriented business environment. I am able to function independently and professionally while exercising diplomacy in decision-making and communication. I am a reliable, energetic and responsible individual with 10+ years’ experience in administrative and customer service driven positions. Education

● International Business College – Associates of Arts in Visual Communication 2006 Experience

Ulta Distribution Center - Greenwood, IN Aug. 2018 to Present Equipment Operator Associate

● Operate all machinery picking orders and maintaining the standard percentage rate while following safety procedures

● Use effective problem solving and sound judgment to ensure steady workflow

● Certified trainer in all processes and all equipment so ensure new employees are held to normal standards

● Back up supervisor within the department along with reporting any issues as necessary

● Cross-trained in other departments (shipping, receiving, ecom) Xfinity/Comcast - Bloomington, IN May 2017 to Aug. 2018 Sales Representative

● Provide potential customers with new services and offers that will help build & retain business

● Follow up with customers making the experience seamless & retaining business IU Health - Indianapolis, IN Sept. 2016 to May 2017 Customer Service Senior Associate

● Maintain a high call volume while utilizing a one call resolution mindset

● Verify HIPPA and uphold the procedures & policies of this law for every single call

● Understand and interpret EOB’s to patients & how insurance has processed claims

● Manage physician & Hospital billing programs (sms/IDX)

● Gather Insurance information and Eligibility status to make sure claim are bill appropriately and timely

● Manage complaints/ coding disputes/ charge disputes, Payments Issues

● Explain & communicate Financial Assistance policy, payment options & maintain a high collection rate

● Manage collection agency issues, resolve problems by clarifying issues, research & explore answers & escalating unresolved problems. Xerox (FSSA) - Indianapolis, IN Dec. 2014 to Sept. 2016 Eligibility Specialist

● Review applications and identify required client data verifications that must be collected in support of the eligibility determination

● Communicate with internal and external clients in the data collection process

● Review case information and prepare for case disposition by the state eligibility consultant & recertify ongoing eligibility for public assistance programs.

● Maintain caseload on ongoing cases, including processing changes to cases & ensuring client service issues are resolved. FedEx Office & Print Center - Indianapolis, IN Mar 2007 to Dec. 2014 Lead Project Coordinator

● Produce complex orders & operated equipment that required more advanced knowledge & expertise.

● Assist the manager in monitoring, managing & facilitating all production processes.

● Manage the tracking process, coordinate production, pick-ups and deliveries

● Perform final quality checks, Ensure communication among shifts

● Supervise job sharing with outside vendors along with other FedEx Office locations

● Provide competent customer service in all areas including the shipping zone

● Determine appropriate shipping methods, routes and rates

Contact this candidate