KEMISOYE AJEBAMIDELE

advhur@r.postjobfree.com,832-***-****

I am an effective customer service representative and a Claim Processor. I do maintain a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints, Processing Claims and makes a decision if necessary. And also, I do Create and maintain customer records including contact, delivery and payment information. Customize the company invoice form and other forms, such as sales receipts and estimates.

PROFESSIONAL EXPERIENCE

CONDUENT –Chat Agent/Customer service representative

Charlotte,NC 01/2022 -Till Date

I do assist the residents of Mississippi with their P-EBT/pandemic EBT Benefits where I effectively worked as a customer service representative and chat representative.

I successfully provided the State of Mississippi Residents with information regarding their P-EBT benefits, and I do submit a request to review their Cases, if necessary, with multi-tasking and excellent typing skills.

I always provided accurate information about their children's Eligibility according to the Mississippi Department of Human Services and Mississippi Department of Education/MDHS and MDE

I have experience with various applications like Avaya, Siebel, ServiceNow and Excel.

I have my computer system hardwired on a hardware set already.

4CI /VIRGINIA EMPLOYMENT COMMISSION –

CSR/CLAIM REPRESENTATIVE 02/2021-01/2022

Dallas,TX

Successful provided Virginia residents with information regarding their unemployment for UI, PUA, PEUC, OVERPAYMENT AND BACK PAYMENT using the VEC, VUIS knowledge base system.

And I also worked in the VEC back office as a fact checking separation claim reports, creating issues on claims if necessary, detecting a fraudulent claim, entering data into the spreadsheet and I do process 50 or more reports per day.

I effectively worked remotely with no need for immediate supervision, and I do keep my Adherence of 100 percent with my schedule as well as I am using my resources to resolve issues throughout both calls and systems concerns rapidly and effectively.

I have QuickBooks online experience as well

I have my computer system hardwired on a hardwire setup and I Have experience with Salesforce,

WHOLE FOODS-Data entry Specialist and Production Worker

Houston, TX 02/2020-07/2020

Corrected any data entry error to prevent later issues such as duplication or data degradation.

Completed data entry tasks with accuracy and efficiency.

Validated warehouse data structure and accuracy.

Coordinated statistical data analysis, design and information flow.

Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.

Entered numerical data into databases with speed and accuracy using key pad.

Using hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Documented production information via daily system logs and discussed non- conformance issues with management.

Family Tree Private care – CNA Scheduler

Houston, TX 02/2017-01/2020

Managing the overall Caregivers and client’s schedule.

Successful managed and coordinated client's visit and matching the schedule with staff availability and suitability.

I do answer phones and emails from Client and Staff and also inputs clients and caregivers’ data into Company system.

I always organized workflow and appointment by reaching and routing correspondence, collecting client's information’s and input them into the Company system.

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