Service Representative Specialist Customer
Resume:
Vanessa Miranda
Owensboro, KY 42303
Cell 678-***-****
Email: *******.*********@*****.***
PROFESSIONAL HIGHLIGHTS
Over 20 years of Inbound Call Representative, Customer Service, Data Entry, and Secretarial/ Receptionist experience.
Strong communication skills and Customer Service focus.
Extremely proficient with Excel, Microsoft Word, Access, S.A.P. (Ordering Software) AS400 (Ordering Program), Avia and Empower.
Type 80 wpm - Strong internet, web and computer skills.
RELATED EXPERIENCES
U.S. Bank
Contractor, Owensboro, KY Aug.,2021 – Present
Review Loan documents using Avia program to ensure all information on documentation matches and is correct and or needs to be redacted.
Use Empower program to look up Empower PCI (Payment Card Industry) task to find any exposed credit card numbers that need to be redacted per federal and state regulations.
Finding, naming, and extracting the legal descriptions for each loan
QC Audit for Extraction of information pertaining to the loan; making sure that data entry is correct.
Worked with Empower on reindexing files not labeled by AIVA.
Hampton Inn & Suites
Night Auditor, Madisonville, KY Aug.,2018 – July,2021
Took reservations for rooms at hotel inputting data using Front Desk software and ensuring accuracy.
Processed Night Audit for next business day and entered relevant information to their M3 accounting data base.
Used Excel to record hotel’s snack shop inventory per month.
Engaged with Guests at both check-in and check-out and attended to Guest needs.
Marco’s Pizza
Crew Member, Madisonville, KY Dec., 2017 – Aug.,2018
Take custom orders for customers and assured accuracy of requested product
Assisted on Make Line for orders and assured quality
Assisted in prep work for product
Work register and collect payments for product
National DCP, LLC Sept., 2013 – Jul.,2017
Inbound Customer Service Specialist, Duluth, GA
Specialist Customer Service specializing in operations team planning and organizing orders to be shipped from various distribution centers.
Customer Service Representative for over 8,900 Dunkin’ Donut Franchisee locations
Handle an average of 50 in-bound calls per day for order entry, special deliveries, re-deliveries and customer inquiries.
Process data entry for Credit Request and Quality Control reports.
Software used: AS400, SAP, Outlook, Excel, Microsoft Word, and Skype for meetings
CARGILL INCORPORATED Jun., 2012 – Aug., 2013
Moved to Georgia - Customer Service Representative & Administrator: Buford, GA
Customer Service Representative for over 150 customer accounts.
Handled and transferred in-bound 800# calls.
Provided training for new procedures regarding Sample Request process.
Maintained tracking reports for orders that have shipped with pricing or freight applied
Software Used: Adage ERP System, Excel, Microsoft Word, & web portals specific to the company.
David Wood Personnel Jan., 2011 – Mar., 2012
Temporary Agency, Ft. Laud., FL
Receptionist, Secretary, and incoming call operator of up to 20 phone line systems for over 30 companies through David Wood Personnel. (Some companies specifically requested my services for up to a month or more.)
Took and documented payments for Bookkeeping purposes using Excel
Prepared forms and typed letters of correspondence using Microsoft Word
Prime Line Distributors Jan., 2011 – Sept., 2011
Receptionist/Front Desk Coordinator, Hollywood, FL
Handled incoming calls up to 10 lines.
Scheduled and handled maintenance appointments.
Processed Credit Applications for new clientele.
Helped with company’s E-bay surplus account. Laid off Sept., 2011
Van’s Creations June, 2009 – Jan., 2011
Self-Employed, Coral Springs, FL
Created and sold handmade jewelry, candles, and other craft items on E-bay and Art Fairs.
Don Meyler Inspections Sept., 2006 – May, 2009
Customer Service Administrator, Pompano Beach, FL
Handled Incoming calls up to 10 lines to set up appointments for Windstorm Mitigation inspections for clients.
Worked with insurance agents explaining reports and codes used in inspections.
Coordinated time table for scheduling inspections between clients and inspectors.
Custom Mosaics Inc Aug.,2005–Sept.,2006
Customer Service for Title Mosaic Company, Sunrise, FL
Personalized customer service order, insured that each stage of the customer’s order was followed.
Insured orders were accurate and up to customer satisfaction
Did follow-up to ensures customer standards
Engraving Concepts and Piercing Pagoda Oct.,2002 – Aug.,2005
Customer Service/Sales representative, Coral Springs Mall, FL
Had one-on-one with customers interested in product
Handled and processed special orders to customer’s specification.
Followed up with customer satisfaction.
Sunflower Chiropractic Center May.,2001–Oct.,2001
Receptionist, Tamarac, FL
Full-time receptionist for 5 practicing physicians. Handling calls up to 10 lines.
Greeted patents, scheduled appointments, processing new data for new clientele and answering any inquiries they may have.
Processed Billing and Claims.
EDUCATION
Atlantic Technical Center, Coconut Creek, FL Oct.,2001 – Oct.,2002
Completed Web Design Certification
Atlantic Technical Center, Coconut Creek, FL Jul.,2000 – May.,2001
Completed Administrative Assistance degree.
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