Service Representative Data Entry
Resume:
Jazminn Wilkins
Virginia Beach, VA *****
*******.********@*****.***
1. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing and efficient with the capacity of multi-task.. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
IngenioRx/Anthem, Inc - Virginia Beach, VA
June 2021 to Present
• Processed incoming Commercial and Medicaid Prior Authorization request via phone and fax.
• Advised Pharmacies and Providers of policy holder benefits.
• Processed Pharmacy claim rejections.
• Answered incoming Pharmacy helpdesk inquiries.
• Verified patient insurance coverage, determines eligibility and benefits.
• Provided excellent customer service to both internal and external customers.
• Handled billing issues and order
• Interacted with my teams through live chat
• ICD codes
• AS400
Customer Service Representative (Contract)
Maximus Call Center - Chesapeake, VA
March 2021 to June 2021
Provide customer service assistance for the State of Massachusetts Department of Health, answering inquiries related to the vaccine for COVID-19 such as availability, scheduling and eligibility. Duties / Responsibilities:
• Work with customers to access government-sponsored programs and receive program services.
• Interact with program participants on a regular, daily basis.
• Educate customers on program services and eligibility requirements.
• Exhibit advanced programmatic knowledge and is able to assist customers throughout any/all phases of the application process, from enrollment through the awarding of benefits and services.
• Work with customers to meet and achieve program goals and/or maintain program services and eligibility.
• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.
• Follow standard operating procedures to ensure consistency and accuracy.
• Address customers inquiries and resolve problems to ensure that appropriate changes are made.
• Refer unresolved customer grievances to designated departments for further investigation.
• Communicate with supervisor regarding any potential needs or concerns.
• Perform data entry accurately.
• Perform other duties as assigned by management.
Alorica Customer Service Representative Contract
Alorica Calling Center - Virginia Beach, VA
November 2020 to March 2021
• Provides back office support to customer service representatives by assisting with processes, answering questions, doing research and handling any other detailed or extensive customer issues for inbound customer calls
• Data entry
• Identifies the processes and methods that make the most effective responses for customers
• Accountable for meeting daily, weekly and monthly goals for current projects and responsibilities
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Provides feedback reports on call issues related to downtime and/or training issues Bankruptcy Specialist
PRA Group - Norfolk, VA
January 2020 to March 2020
perform administrative tasks such as preparing and filing legal documents, handling bankruptcy correspondence, and communicating with bankruptcy courts, trustees and attorneys. Proof of claims, Transfer of claims, Excel, Microsoft office, and Outlook. Rx sales associate
Wal-Wart Pharmacy - Suffolk, VA
January 2016 to November 2019
• Completes work assignments and priorities in Health and Wellness pharmacy facilities
• Complies with company policies, procedures, and standards of ethics and integrity
• Ensures fulfillment of pharmacy prescriptions
• Maintains and tracks medication inventory
• Provides world class customer service
• Processes insurance rejection claims
Manager Cashier and Customer Service
Bid Rite - Chesapeake, VA
January 2013 to June 2016
• Observe gaming tables for proper etiquette.
• Manage casino personnel, including dealers, service workers, and cage attendants.
• Handle service complaints.
• Record wagers and compile reports.
• Ensure that tribal, state, and federal regulations are adhered to during playing of games and wagering.
• Survey tables for cheaters or suspicious activity.
• Establish and maintain banks and table limits for each game.
• Move dealers from game to game.
• Explain house rules to both patrons and staff.
• Establish betting limits and game rules.
• Comp meals and hotel rooms for VIPs.
• Evaluate workers' performance.
• Pay off security
• Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
• Open and close gaming tables depending on volume of customers.
• Ensure facility is up to code and has adequate fire protection.
• Review collection reports and operational expenses.
• Call for maintenance on malfunctioning machines
Education
Certificate in Pharmacy Technician
Training solutions - Chesapeake, VA
February 2018 to March 2018
High school diploma or GED
I.C. Norcom High School - Portsmouth, VA
September 2010 to June 2013
Certification in Dental assisting
Everest college - Chesapeake, VA
Skills
• Customer Service (5 years)
• Typing 50 wpm (5 years)
• Microsoft outlook (4 years)
• Excel (3 years)
• Dental Assisting
• Food Industry
• Dental Receptionist
• Insurance Verification
• Pharmacy Technician Experience
• Phone Etiquette
• Data Entry
• HIPAA
• Retail Sales
• Computer Operation
• Dentrix
• Computer skills
• Medical billing
• Dental office experience
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Research
• Administrative Experience
• ICD-10
• HCPCS
• Medical terminology
• CPT coding
• Laboratory experience
• Documentation review
• Human resources
• Data collection
• Epic
• EMR systems
• Transcription
• FileNet
• B2B
• Accounting
• Google Docs
• Accounting software
• QuickBooks
• CSS
• Clerical experience
• Fraud
• Triage
• Windows
• Accounts receivable
• Oracle
• Customer support
• Telecommunication
• Microsoft Windows Server
• SFTP
• Linux
• Payroll
• Personal assistant experience
• Order fulfillment
• Salesforce
• Continuous improvement
• Technical support
• Software testing
• Remote access software
• Workday
• ADP
• Driving
• Fraud
• IT support
• Software troubleshooting
• Mac OS
• SharePoint
• Microsoft Exchange
• Active Directory
• Adobe Illustrator
• Communication skills
• Jira
• Computer networking
• Zendesk
• ERP systems
• PeopleSoft
• Accounts payable
• Patient monitoring
• ICD-9
• Organizational skills
• Azure
• LDAP
• System design
• Microsoft Dynamics GP
• Leadership
• Cloud computing
• Software development
• Mobile applications
• Visio
• Microsoft Access
• Debits & credits
• Distributed systems
• Kafka
• HBase
• iOS
• Social media management
• Hindi
• Medical records
• DRG
• E-commerce
• Conflict management
• Contracts
• Statistics
• Adobe Acrobat
• Clinical research
• Tax experience
• SAP
• Procurement
• Nutrition
• HITRUST
• VPN
• Control-M
• Pivot tables
• Teaching
• Analytics
• Copywriting
• WordPress
• Keyword research
• Outbound sales
• Revenue cycle management
Certifications and Licenses
Hippa
Present
People information is private because of this law
OSHA blood borne pathogen standards
Present
Hazard communication
Employees right to know
CPR
March 2016 to March 2020
Basic life support
Pharmacy Technician
March 2018 to Present
Work with pharmacists to help prepare and give out prescription medication. ... Take prescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills, measure medication, label and give instructions for medicine, and help take payments. PTCB Certification
RHIA
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