Customer Service Operations Manager
Resume:
Julie Sikes
Energetic, efficient and experienced leadership
Blountsville, AL 35031
**************@*****.***
Possessing a positive outlook, while maintaining safety and customer satisfaction, I am driven to succeed. A born leader, with team goals, detail oriented, organized and seeking continuous improvement. Looking for a valuable addition? You found it. Authorized to work in the US for any employer.
Work Experience
Crew Coordinator
Sonoco Products Co - Hartselle, AL
October 2020 to Present
• Closely monitor operations, performing daily safety audits for compliance regulations.
• Manage database detailing important information, such as downtime and update using Microsoft Excel.
• Lead a crew producing quality packaging products.
• Initiate training and knowledge of processes.
• Observe efficiency by monitoring all associates stations.
• Provide detailed updates of machine operations, employees performance and attendance.
• Adjust associates duties and resolve manpower issues.
• Corrective disciplinary action and associated paperwork.
• Monitor all plant activities.
• Inventory management, monitor pulling, stocking and product availability.
• Microsoft Word, Excel
Team Leader
Topre America Corporation - Cullman, AL
June 2017 to September 2020
• Hired as operator. Defined as efficient operator of 29 cells in assembly department within 90 days.
• Maximize efficiency by removing safety hazards and requiring approval of 5S at cells.
• Document counts and sort finished goods to promote easy access for shipping and inventory control.
• Cross- train and provide backup for other processes.
• Ensure efficiency by training associates to follow operation standards.
• Mentor team members while maintaining exceptional quality production.
• Implement new working processes for continuous improvement.
• Aide and guide associates to faster proper safety of assigned work cells.
• Report to Quality, Supervisor, Management and Press Department information necessary to maintain continuous flow of production floor.
• Assist shipping department with necessary resources to ensure delivery/departure logs.
• Microsoft Word, Excel
Machine Operations Trainer
American Classics Apparel - Hanceville, AL
August 2014 to May 2017
• Coordinate with operators to boost continuous improvement and morale.
• Train all personnel on procedures and submit evaluations to management.
• Promote excellent 5S of work stations.
• Approve loaded, unprinted material before beginning process.
• Operate digital printing equipment, safely and efficiently.
• Assess equipment after each production run, performing preventative maintenance to ensure machine operation.
• Label finished goods and prepare for shipping.
• Accept delivered packages, verifying products and check delivery totals to keep system records current and accurate.
• Check inventory daily to provide accuracy of warehouse and submit for ordering.
• Research status changes of operations to satisfy customer requirements and ensure on time freight delivery.
• Microsoft Office, Excel, Microsoft Word
Operations Manager
Sustainable Native Plants, LLC - Gulf Shores, AL
September 2011 to June 2014
• Provide pricing, options and property assessment for all sales, while delivering excellent customer service.
• Set, enforce and optimize policies to maintain excellence to ensure satisfaction of clients appointments and demands.
• Conduct performance reviews of all associates.
• Develop, implement and delegate daily operations (ie; delivery, installation instructions, employee assignments).
• Aid, train and assist with maintenance of water systems for more than 3.5 million plant inventory.
• Offer suggestions and assistance to clients, assessing property location and maintaining knowledge of their installation needs.
• Attained expert level of product knowledge, becoming the lead for major sales and vendor negotiations.
• Supervise a team of 30 employees and provide performance feedback.
• Manage opening and closing procedures.
• Recommend changes to enhance efficiency of daily production.
• Coordinate shipping of tools, plans, and freight per customer installation.
• Promoted to Assistant Manager after 3 weeks with company.
• Advanced to Operations Manager the following year.
• Microsoft Word, Excel
Education:
Training: Dealing With Difficult People
Honda Manfacturing of Alabama - Lincoln, AL
February 2020 to February 2020
Training: The 5 Principles of Problem Solving
Honda Manufacturing of Alabama - Lincoln, AL
February 2020 to February 2020
Incomplete Associates in Occupational Therapy
Wallace State Community College - Hanceville, AL
August 2014 to December 2016
Skills:
• Retail sales
• Management
• Project coordination
• Contract negotiation
• Manufacturing
• Mentoring & coaching
• Inventory control
• Customer service
• Quality assurance
• Supervising Experience
•Production
Secondary Languages:
• Spanish - Intermediate
Certifications and Licenses:
•Forklift Certified
Groups:
Phi Theta Kappa
May 2015 to Present
National Honor Society
Contact this candidate