Delivery Driver Prevention Manager
Resume:
Terry Martinez
Surveillance Investigations
West Sacramento, CA 95691
advhmn@r.postjobfree.com
Dedicated investigative professional with 15+ years’ experience in video and audio surveillance. Very skilled at private investigation, loss prevention and incident reporting. Authorized to work in the US for any employer
Work Experience
Internal Auditor
Core-Mark International, Inc. - West Sacramento, CA February 2017 to June 2019
Inspected all returning delivery trucks for merchandise returns and damages. Added returns to stock. Ensured customers received proper credits. Maintained a safe working environment. Also helped with delivery’s when needed.
CVS, Market Investigator
Sacramento, CA
January 2013 to February 2014
Provided direct supervision over Loss Prevention for CVS stores throughout the Sacramento area. Maintained all CCTV equipment and recordings. Followed up on cash shortages and suspicious activity of associates. Conducted weekly and monthly department audits. Monitored department contribution to total store shortage reduction and prevention programs. Detained and interviewed shoplifters, resulting in an eighty percent higher rate of merchandise recovery. Robinson Rancheria Resort and Casino Surveillance Director Upper Lake, CA
August 2009 to June 2012
Managed the Surveillance Department and provided direct supervision for ten Surveillance Agents. Worked with the casino management to ensure all State Gaming regulations were being implemented properly. Reviewed and approved all incident reports. Hired and promoted surveillance and casino staff. Conducted interviews of table dealers and cash handlers when shortages occurred. Worked with Lake County Sherriff Department when necessary. Worked with various State agencies and conducted annual audits of the casino.
Loss Prevention Manager
Kmart - Lakeport, CA
May 2005 to June 2008
Provided direct supervision for five Loss Prevention Agents. Processed both internal and external cases. Lead my district in shoplifting cases yearly. Performed regular loss prevention reviews. Established and maintained communication between loss prevention staff and competing retailers to identify potential trends. Implemented and monitored compliance of loss prevention policies, programs and directives, in order to reduce inventory shrink. Hired and trained all loss prevention staff. Worked with store management to implement company safety programs and awareness, reducing customer and associate compensation costs.
District Loss Prevention Manager
Old Navy - Elk Grove, CA
July 2003 to February 2005
Provided oversight for seven stores in the Sacramento and Stockton area. Hired and budgeted for all stores. Implemented safety awareness programs. Resolved all internal investigations with one hundred percent of the cases being concluded with convictions and restitution. Reduced associates accidents by eighty percent. Reduced shrink for my district by sixty percent. Trained loss prevention staff in the fundamentals of loss prevention to produce zero liability incidents. Education
GED in General Studies
Skills
• Fraud Investigation
• Loss prevention
• Regulation and Compliance
• Surveillance
Additional Information
Qualifications
• Organized and goal oriented, with fifteen years of experience in management and Loss Prevention.
• Developed and implemented compliance programs and audits.
• Investigated and interviewed over 200 associate theft and policy violation cases.
• Skilled at building excellent working relationships with management teams, customers, and employees. Able to see the big picture, delegate effectively and motivate team members to achieve goals.
• Excellent communicator that leads by example
• Wicklander Certified
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