Data Entry Care Representative

Bridget Mawusi Afriyie Agyemang

** ******** ***

Stafford, VA -22554

Phone: 954-***-****

Email:*************.****@*****.***

SUMMARY HIGHLIGHTS

Knowledgeable in the highest level of administration and clinical operations from scheduling appointments, validating insurance referral/authorization, inputing claims, processing payments, performing account collections, conducing billing research and responding to telephone inquiries. Ensure billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and complying company policies and procedures. FUNDAMENTAL SKILLS

• Knowledgeable HIPAA compliance awareness within organization

• Effective interpersonal and verbal/written communication skills

• Excellent data entry skills and proficiency with MicrosoK office suite, outlook, workday, SharePoint, Skype.

• Excellent organizational, time management, analytical, and problem solving skills.

• Strong time management and team needs assessment skills.

• Known for the ability to build relationships, resulting in patient satisfaction

• Knowledge of healthcare insurances

• Adhere to HIPAA and OSHA compliance regulations.

• Experience in healthcare setting, providers and patient scheduling and registration.

PROFESSIONAL EXPERIENCES & KEY ACHIEVEMENTS

The Church of Pentecost, Romeoville, USA Inc. Regional Administrative Secretary, November 2017 to present

• Compose routine correspondence

• Plan essential programs and coordinate Youth programs and its activities

• Ensures implementation of policies and practices

• Set up meetings to coordinate weekly schedules and special programs for Church Youth Ministry

• Order and maintain office supplies

• Prepared bank deposits, general ledger postings and statements

• Write checks and pay bills using QuickBooks

• Develop comprehensive reports on ongoing programs and submit quarterly reports to District Pastor

Human Resources Coordinator, Uline -September 2014 - December 2015/ New York, NY

• Scheduled interviews for candidates across 30 roles

• Managed and administered 100% of pre-employment assessments to prospective candidates

• Assisted with new employee onboarding, and ensured all pre-employment forms were completed within 72 hours

• Collected feedback after final round interviews, and put together comprehensive compensation packages for prospective hires AIM Specialty, Westchester, IL

Patient Care Representative (Lead), May 2008 February, November 2013

• Oversee front office operation by enabling fluid communication and effective coordination to ensure smooth operation in the clinic.

• Supervised day-to-day administrative functions and general office duties.

• Processed referrals and authorization for patients for procedures, ensuring right billing codes are used.

• Analyze and investigate customer issues over the phone by taking the appropriate action in a professional and timely manner.

• Processing internal and external referrals requests which includes but is not limited to; obtaining and submitting medical records, verification of eligibility, obtaining benefit coverage determinations, providing network steerage and referral issue resolution.

• Billed patients using system software and collected any necessary payment (Co-pay) for medical services.

• Provided information to Clinic callers according to the Clinic’s Policies and Procedures; transferred calls as needed; worked with central reception to ensure adequate phone coverage always.

• Welcomed and greeted pa4ents/clients/visitors to the department in a manner that is helpful and friendly; determined purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

• Scheduled patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.

• Adhered to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

• Maintained patient waiting areas, office files, and front-desk areas in a manner that is organized.

EDUCATION

Loyola University, Chicago, — Bachelors, 2015

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