Jessica Bishop

(C) 704-***-****

advhmc@r.postjobfree.com Indian Trail, NC 28079

SUMMARY

Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Looking to obtain an interactive support position with an opportunity for growth and long-term employment.

Focused and diligent, with over 10 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.

SKILLS

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Business and Operations Management ●

Excellent written and verbal communication skills ●

Excellent customer service skills ●

PC literate, including Microsoft Office (Word, ●

Excel) ●

Ability to work independently and in a team environment

Strong organizational skills with attention to detail

Accounts payable/recievable

Auditing

Case management

Client relationships

EXPERIENCE

Operations Manager, Howell Transport LLC

Polkton, NC

●Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

●Collaborated with 2-person team to improve tracking and work issue logging.

●Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.

●Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.

●Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.

●Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

●Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

●Oversaw financial management activities, including budget management, accounting and payroll.

●Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.

●Set up and activated customer accounts.

●Capitalized on opportunities to enhance customer experiences and bring in repeat business.

●Dispatched drivers to meet daily delivery needs for company customers.

●Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Commercial Driver/Sales, Auto Zone

Charlotte, NC

●Answered commercial and noncommercial phone calls.

●Looked up automotive parts on computer based on customer information and inspection of vehicle Delivered parts to commercial companies Picked up return, warranty, and core parts from commercial companies Customer service Printed out bills and office copies to be delivered and signed by customers.

●Upon returning from cash paying delivery, entered amount into computer, filed our copy for the night audit.

●Stocking and front facing isles in store Opening, closing, and cleaning. Pulled parts from back of store based on part numbers and commercial orders.

●Conducted daily vehicle and equipment inspections to maintain safety and comply with laws.

●Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations

●Unloaded packages from vehicle for delivery to customers, taking care to prevent damage to merchandise and goods.

●Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Field Specialist/Supervisor, Poolside Solutions

Polkton, NC

●Planned and delegated work for multiple construction crews.

●Motivated and supported field workers completing work to increase work quality and efficiency.

●Analyzed job sites daily to mitigate risks for workers and visitors.

●Supervised material usage and contractor hours to keep projects in line with budgets.

●Assigned work to employees based on project requirements and individual team member strengths.

●Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.

●Improved service quality and increased sales by developing strong knowledge of company's products and services.

●Kept detailed records of customer accounts, including actions taken, issues resolved and all other needed information.

●Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

●Worked under strict deadlines and responded to service requests and emergency call-outs.

Capture Center Specialist I, CorVel Corporation

Charlotte, NC

Corvel's by working with all parties to reach win-win solutions.

●Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to Auditor.

●Compiled and prepared all documentation, including orders, forms and notices within tight deadlines to meet Auditor's specific needs.

●Entered information into computer databases with zero errors over given time frame.

●Implemented practical file system, which promoted smooth data gathering and presentation creation.

●Learned data entry and filing system to support office needs.

●Earned reputation for good attendance and hard work.

●Improved operations by working with team members and customers to find workable solutions.

●Attended departmental meetings, providing feedback to enhance future performance.

●Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front Desk / Night Auditor, Courtyard Marriott

Matthews, NC

●Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

●Completed daily computer backups, checked for viruses and updated programs.

●Audited and balanced cash and credit transactions daily and reset register for next day's operations.

●Reviewed item requests and room service orders for accuracy and any needed assistance.

●Updated accounts and logs throughout shift to keep up with all requirements.

●Documented wake-up requests and set up automatic calls in system.

●Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

●Checked auditing discrepancies by reconciling cash drop and credit card transactions.

EDUCATION AND TRAINING

Some College (No Degree)

Medical Transcription,, Everett Community College, Everett WA

●ADHI Member

●Completed coursework in Grammar Essentials, Introduction to Transcription, Editing, Theory, Speech Recognition, Pharmacology, Lab Data, Physical exam, Focus on Medical Specialties, Medical Records, and Medical Records and the MT/MTE.

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