Damien Hohn

Sunrise, FL ***** 954-***-**** advhlp@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Sales Professional experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

SKILLS

●Order and Refund Processing

●Upbeat and Positive Personality

●Customer Retention Strategies

●Customer Account Management

●Calm and Professional Under Pressure

●Issue and Complaint Resolution

●POS Systems and Ordering Platforms

●Responding to Difficult Customers

●Upselling Products and Services

●Understanding Customer Needs

●Building Customer Trust and Loyalty

●Efficient and Detail-Oriented

WORK HISTORY

Medicare Enrollment Specialist 01/2022 to 10/2022

Enhance Health Care Services Coral Springs, FL

●Communicated with people from various cultures and backgrounds on application process.

●Documented all communication with applicants and inputted information into system using TLDialer and Sunfire.

●Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Medicare Sales Representative 09/2021 to 01/2022

TogetherHealth Fort Lauderdale, FL

●Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

●Finalized sales and collected necessary deposits.

●Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

●Identified and solicited sales prospects in agency databases.

Amazon Warehouse Associate 12/2020 to 02/2021

Amazon.com Miami, FL

●Worked safely around moving machinery.

●Prepared orders for shipment by systematically picking, packing and labeling merchandise.

●Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

●Cleaned and maintained warehouse in compliance with OSHA safety standards.

Sales Lead Manager 02/2019 to 11/2020

Comcast Miramar, FL

●Effectively presented information to customers and responded to questions.

●Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.

●Handled customer relations issues, enabling quick resolution and client satisfaction.

●Coached employees in successful selling methods and encouraged cross-selling for additional products and services.

Sales/Customer Retention Agent 06/2018 to 10/2018

AT&T Sunrise, FL

●Adhered to appropriate legal scripting when required.

●Developed product demonstrations and presentations for customers.

●Investigated and resolved customer inquiries and complaints quickly.

●Recommended products to customers, thoroughly explaining details.

●Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sales Specialist 01/2017 to 06/2017

Qology (Sprint) Plantation, FL

●Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

●Built rapport with customers and assessed needs to make product recommendations and upsell.

●Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

●Created and implemented sales strategies to successfully meet company targets.

Disputes Specialist 09/2016 to 12/2016

Sitel Pompano Beach, FL

●Kept up to date on industry information, system changes, network rules and compliance issues.

●Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.

●Analyzed, researched and resolved payment claims within required timeframes.

●Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Retention Agent/TSS/Trainer 08/2015 to 08/2016

Convergys Tamarac, FL

●Utilized knowledge of customer experience to create specialized plans for customer retention.

●Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

●Implemented employee incentive programs to promote positive work culture and increase retention.

●Adhered to appropriate legal scripting when required.

●Documented performance review schedule and monitored management for timely completion.

Customer Service Representative 09/2013 to 02/2015

Iqor Miramar, FL

●Answered constant flow of customer calls with minimal wait times.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Recommended products to customers, thoroughly explaining details.

●Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Account Executive 07/2013 to 08/2013

Clearwater Communications Hollywood, F.L

●Built and strengthened relationships with new and existing accounts to drive revenue growth.

●Prospected new clientele through networking, cold calling, canvassing and referrals.

●Managed sales cycle from first contact to established customer sale and maintained solid customer base.

●Drove new business development through qualifying leads, building relationships and executing strategic sales.

Delivery Driver 07/2010 to 07/2013

Dominos' Pizza Miramar, FL

●Completed on-time deliveries by choosing best and most efficient routes.

●Operated vehicle safely in highly congested areas with no traffic violations.

●Completed rush deliveries on tight timetables to satisfy customer needs.

●Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Assistant Manager 07/2009 to 08/2009

GameStop Pembroke Pines, FL

●Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

●Helped with planning schedules and delegating assignments to meet coverage and service demands.

●Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

●Monitored security and handled incidents calmly.

Technical Support Representative 01/2007 to 02/2009

Geek Squad Pembroke Pines, FL

●Assisted customers in identifying issues and explained solutions to restore service and functionality.

●Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

●Assisted customers with product selection based on stated needs, proposed use and budget.

Retail Sales Associate/Loss Prevention Specialist 10/2006 to 06/2009

Best Buy Pembroke Pines, FL

●Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

●Greeted customers and helped with product questions, selections and purchases.

●Offered each customer top-notch, personal service to boost sales and customer satisfaction.

●Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Rep/Consultant 06/2006 to 08/2006

U.S. Buildings Deerfield Beach, FL

●Developed and delivered engaging sales presentations to convey product benefits.

●Increased sales by offering advice on purchases and promoting additional products.

●Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Sandwich Maker/Cook 05/2006 to 06/2006

Hungry Bear Sub Shop Pembroke Pines, FL

●Assisted customers in choosing menu items by providing food complementing information.

●Greeted guests, promoted specials and took orders.

●Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

●Executed sandwich artistry duties with very low occurrence of errors.

●Operated manual and electric appliances to peel, slice and trim food.

●Shared information with customers about menu items, preparation methods and ingredients.

Front Cashier/Drive-Thru Coordinator 10/2005 to 05/2006

Wendy's Cooper City, FL

●Helped customers complete purchases, locate items and join reward programs.

●Greeted customers and responded to requests for information.

●Processed credit card, EBT, and gift certificate payments with electronic computer system.

●Operated cash register swiping barcode items across electronic scanner to record price and collected payment.

EDUCATION

High school diploma or GED Information Technology 05/2005

Charles W Flanagan High School, Pembroke Pines, FL

Willing to relocate: Anywhere

ADDITIONAL INFORMATION

●Willing to relocate: Anywhere, Authorized to work in the US for any employer

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