Administrative Assistant Service Representative

JESSICA NICOLE LINTON

**** ******* **** *********, ** 31063 478-***-**** ***************@*****.*** PROFESSIONAL PROFILE

Detail-oriented professional able to coordinate the medical office administrative and clerical duties. Provides customer service support, patient account and billing administration, data entry, and database management to ensure effective patient services and optimal levels of patient volume and flow.

Fosters effective communication to support company vision and mission.

Promotes a cooperative and positive team environment. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Release of Information Medical Billing Medical Records Management Patient Registration Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Computer Information Systems Medical Transcription Office Accounting Principles of Management Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word CERTIFICATIONS

Certified Nursing Assistant, 2018

EDUCATION

Herzing University

In School For: Medical Administrative Assistant Certification (CMAA) Estimated Graduation: June 2023

Ultimate Medical Academy Medical Administrative Assistant, 2016

Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.

Prepare patients for examination and treatment.

Obtain insurance authorizations for procedures, gather medical histories, and collect payments. WORK EXPERIENCE

Middle Flint Council on Aging Americus, GA 2020 – 2022 Customer Service Representative

Answered the phone and directed the phone switchboard.

Managed at least 15 drivers to ensure each client was receiving the necessary meals.

Entered new client paperwork into system and ensured clients were added to a driver’s route. Houston Healthcare Warner Robins, GA 2017 – 2019 Patient Care Tech

Assisted patients in the admission process and input info into the Electronic Health Record.

Took vitals and collected lab samples from patients.

Assisted with toileting, bathing, and dressing.

Received orthopedic training to assist patients after surgery in recovery. Fantastic Smiles Fort Valley, GA 2017 – 2017

Dental Receptionist

Schedule new and existing patients.

Manage all phone and written communications.

Verify insurance benefits, submit insurance claims, and post insurance payments and all patient billing and end of month reports.

Gas N Go Montezuma, GA 2015 – 2019

Cashier

Greeted customers and assisted in locating items needed.

Took payments and tallied transactions throughout shift.

Kept a clean workspace behind cashier counter and ensured a clean store. First Corinthian Home Care Montezuma, GA 2015 – 2017 Home Nurses, Inc. Griffin, GA 2011 – 2016

Home Health Aide

Assist with activities of daily living – personal hygiene, feeding, and ambulation.

Prepare meals and handle light housekeeping.

Provide personal care and companionship.

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