Career Objectives

To be hardworking and efficient with a strong dedication towards the development of the organization in which I will be a part of and improve the work force within with a high degree of enthusiasm.

Work experience

Happy Place Guesthouse (customer service representative) 1 Year

Hotspot Customers- (customer service representative)- 10 months

3 years paradise nursing home

Spring Village Primary School (summer job experience)

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Education History

Old Harbour Primary School (1999-2004

Tacius Golding High School (2004-2006)

Mayen High School (2006- 2009)

Spring Village Training Institute (2015- 2020)

Customer Service (H.E.A.R.T Qualification )

Certificate Microsoft Digital Literacy

Community Health Aid level (1 H.E.A.R.T certificate )

Geriatric Nursing (diploma)

Document Imaging Technician (Digitization Services H.E.A.R.T certificate )

Panorama BPO Certificate

skills

Excellent customer service skills

Excellent verbal and written communication skills

Basic Computer Skills

Computer literate

Digitization services (Data Entry)

Consistently improve customer satisfaction through expert resolutions of conflicts, concern, and issues

Problem solving skills

References

Dr. Vajay Francis Dr. Phillip Coombs

Doctor Doctor

Main Street, Old Harbour, St. Catherine Kingston Public Hospital

876-***-**** 876-***-****

Dear Sir/Madam,

Please accept my resume as an application for any available job within your organization.

I am a determined and hardworking individual with a passion to learn. I always try my utmost best to complete any task that is assigned to me.

My background has required me to be a strong manager of my time and work, which I am confident, will be a quality that I bring to this position. I am an individual who possess good problem solving and customer service skills with the ability to create an excellent customer relationship. I will no doubts ensure that the organization objectives are met, as my aim is to approach my duties with diligence and eagerness.

If given the opportunity, I am confident that my knowledge and skills that I possess will enable me to contribute immensely to the continuous growth of the organization.

Thank you in advance for considering my application.

Attached is a copy of my resume.

Best Regards,

Kimisha Francis

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